Bonanza

ZERO STARS! CHARGES ME TWICE CONSTANTLY, TONS OF HIDDEN FEES, AND THEY HAVE FINALLY ROYALLY SCREWED OVER THEIR SELLERS WITH THIS LAST FEE THEY ADDED. IF YOU ARE STILL IN BONANZA.COM, YOU ARE BEING PLAYED, GET OUT NOW! CLOSE YOUR SELLING BOOTH AND SELLER ACCOUNT! THE ONLY ONES MAKING MONEY HERE ARE BONANZA.COM SELLING THEIR "SELLER PLANS" TO DESPERATE SELLERS, TOTAL SCAM. FAKE TRAFFIC! THIS WEBSITE DESERVES TO BE SHUT DOWN AND THE OWNERS PUNISHED.

I have been a seller on Bonanza for years. Hardly any sales at all. Bonanza does not honor USPS Ground Advantage pickup service. I told them that I did not expect Bonanza to pick up my shipment bc USPS picks up my shipment at my home (the best feature of USPS Ground Advantage). Previously, they encouraged me to participate in their own shipping platform and requested I have $30 in my shipping fund reserve on their website (for their convenience). I am supposed to be able to withdraw these funds at any time, knowing that I wouldn't get their discounts if I used Ship Station or other shipping service instead. Keith, their "Happiness Producer" refused to return my shipping fund of $33.91. I owed them a seller's fee of $7.95 for my recent sale. Instead of waiting for regular billing on 2nd of month, they charged my account right away. I am shocked that they are so petty and malicious. Do not PREPAY any shipping fees to get a discount bc you will not get them back, even though they have a "withdraw funds" link. An error message shows up. Greatly disappointed that I did business with them for years and they have treated me so disrespectfully. Scam artists!

Bonanza has the worst customer service. I have been selling on this site for years, had someone try to fraudulently purchase from me in November because Stripe allows fraud. Got the transactions refunded but on one the sales tax of $52 was already sent to Bonanza. I contacted support and was told they would look into it, that was back in November 2024 and they ignore my emails about any updates. Tried to contact BBB but they closed the case since the company does not keep an updated address. I also would not recommend this site since they also now started making you to use their postage and they charge more when you don't send them money to create a postage account. I have already filed a claim with the state Attorney General with receipts and the emails. If you don't subscribe to their overpriced memberships they don't care about you as a seller.

US Post Office states item was returned to sender due to an issue with tracking number. I never received the item. Wrote to seller numerous times and never received a response. The only use PayPal which is of no help at all with issues with a vendor. It appears they may be located in India. Strongly suggest not to do business with this seller.

Ordered a gift for my father 7 days ago... seller will not send tracking information, even after many inquiries. Should have used eBay or Amazon. Shipping was more then the product itself. So disappointed. Will not return. I just hope I get my 56.00 back

I tried Bonanza for the first time, and my order never arrived. I tried contacting the seller three times to no avail. I then turned to Bonanza for assistance.

I later learned that disputes have to go though the buyer's credit card company, as Bonanza does not offer any type of purchase protections. That's not a great way to do business, so I wanted to give people a heads up. I, for one, won't be using this site again.

Bonanza isn't really a good resource for online selling and now they eve worse as they actually charge sellers if they don't buy their shipping labels from Bonanza or "approved" integrators. I am only going pay $2 one time because I can't close my account if I don't pay it.

I ordered a dog crate cover through Bonanza; it was sent to the wrong address, and the people at Bonanza sent another one, no questions asked. When that one arrived it was the wrong size. I received an immediate refund. Very professional, quite responsive, and very speedy. I would order from them again!

Don't expect to get a refund! Go somewhere else (like etsy or ebay). No help with disputes " keep working with seller" who won't respond to messages. PayPal gave me a refund which let this seller HaiT103 off the hook to refund. Looks like the whole website is a scam

I bought a figure on this website, the money came out of my account, then a email that my order was cancelled and going to be refunded, but I've yet to see any money back. Got scammed by this site by one of their sellers and I don't think I'll get my money back.

I bought an Xbox 360 game from them. When it arrived, I looked at the disc and it has this faded area at the top of it. I put it in the system to try it put and wouldn't even read the disc. I contacted them. And after back and forth banter for 2 days, they finally just started to ignore me. So now, instead of just giving me a refund or picking something different, I am out of money and a game that is just trash. I used to buy from them with no issues but after this, never shopping with them again.

Starting in November, they charge sellers a $2 shipping "deposit" if you don't buy your shipping from them they keep the $2 deposit. I went from no deposits showing, to $136 added to my bill all at once. Then tried their shipping and cannot print out the label to fit my label stock...Have to print out on a sheet of paper and cut it out and glue it to the package. Their attitude towards sellers changed drastically when the got their new ceo

Bonanza is a fantastic eCommerce platform with excellent customer service, I'm very satisfied working with. They have real email to reply my question, not automatic email. Thank you very very much Bonanza

Online shopping can be hit and miss. Frankly, no matter what site you order from, unless you're familiar with the brand, you take a chance every time you buy something from an unknown seller. I pretty much online shop online so I've had tons of great and many poor experiences. So far, Bonanza has been good to me. I've now purchased 2 custom Oakland A's jerseys and 1 custom SF Giants jersey (I'm from the Bay Area). My seller was amazing. Some person/seller in 2 transactions. Super responsive, very fast shipping time, and the product was outstanding! (Which is why I ordered two more after the first one came!) I'd definitely explore more sellers on the site but I'll absolutely be coming back to this seller and send friends her way too!

"Customer Support" is worse than non-existent. No phone number, and emails are only sporadically returned by their "Happiness Producers" (yes that's what they actually call their customer service members--funny/not funny) Entire weeks pass in between replies and when they final arrive they are misinformed and ineffectual. A word to the wise: You're completely on your own when purchasing through Bonanza.

I purchased and paid for an item on January 20. It hasn't arrived yet, which would be OK if there had been ANY communication whatsoever from the seller. It hasn't even shipped yet, and it's February 10. I've sent the seller a couple of messages and gotten no response at all.

I filed a dispute with Bonanza.com, but the only "help" I've gotten is a message telling me to work it out with the seller myself. I can't even leave a seller review without filling out a complete profile, and given my dissatisfaction with the site, I'm not inclined to do that.

I was sold fraudulent items from one of their sellers. As a company they offer ZERO customer support and tell you to work it out with the seller, despite the fact that I was deceived and sold items that were not as listed. After countless emails between the myself and the company and myself and the seller I was able to get a refund for the fraudulent items. I had to pay over $25 in shipping out of my own pocket to return the items. I do not recommend shopping with this service, they provide no support should a transaction go wrong. Many hours and dollars wasted on my end. I would give zero starts if I could.

Purchased diamond painting via Bonanza Market place, took over a month to receive. The quality was terrible, you can't see the letters most are in black the canvas is very thin and missing glue in many spots. I was missing 3 colors of dots and to buy from a craft store. I didn't want to wait another month to receive them. I won't waste my time buying from this seller again. Very poor quality!

USPS lost the package, found it 2 weeks later, returned it to the seller and no refund was issued and no communication from the seller. Bonanza is a useless website, contacted support, received instructions what I should do and brief explanation of their policies. I closed my account and will never order again. Neither will any member of my family. You are only good at collecting fees. When it comes to problems, you hide behind your policies and do nothing. The seller didn't give a $#*! and neither bonanza. You are a good match. Keep going like that. Wish you failure.