Bonanza has a rating of 1.6 stars from 944 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bonanza most frequently mention customer service, credit card and phone number. Bonanza ranks 585th among Marketplace sites.
ZERO STARS! CHARGES ME TWICE CONSTANTLY, TONS OF HIDDEN FEES, AND THEY HAVE FINALLY ROYALLY SCREWED OVER THEIR SELLERS WITH THIS LAST FEE THEY ADDED. IF YOU ARE STILL IN BONANZA.COM, YOU ARE BEING PLAYED, GET OUT NOW! CLOSE YOUR SELLING BOOTH AND SELLER ACCOUNT! THE ONLY ONES MAKING MONEY HERE ARE BONANZA.COM SELLING THEIR "SELLER PLANS" TO DESPERATE SELLERS, TOTAL SCAM. FAKE TRAFFIC! THIS WEBSITE DESERVES TO BE SHUT DOWN AND THE OWNERS PUNISHED.
I'm writing to express serious concern regarding unauthorized charges of $20 per month that recently appeared on my account. As a long-standing seller, I received no prior notice or sought-after approval for this fee. Given my average earnings on Bonanza are significantly less than this charge, it's clear I would never have opted into such a program. This experience, coupled with my minimal sales volume here (averaging one sale every two or three months compared to 5-20 daily sales on other platforms with identical listings), makes these new fees entirely unsustainable and, frankly, inexplicable. I've initiated a dispute and communicated my decision to cease all activity on Bonanza. I've also noted similar concerns from other sellers who feel similarly disadvantaged by this suprize charge with no authorization. I genuinely believe sellers would be better served by exploring alternative platforms.
I have been a seller on Bonanza for years. Hardly any sales at all. Bonanza does not honor USPS Ground Advantage pickup service. I told them that I did not expect Bonanza to pick up my shipment bc USPS picks up my shipment at my home (the best feature of USPS Ground Advantage). Previously, they encouraged me to participate in their own shipping platform and requested I have $30 in my shipping fund reserve on their website (for their convenience). I am supposed to be able to withdraw these funds at any time, knowing that I wouldn't get their discounts if I used Ship Station or other shipping service instead. Keith, their "Happiness Producer" refused to return my shipping fund of $33.91. I owed them a seller's fee of $7.95 for my recent sale. Instead of waiting for regular billing on 2nd of month, they charged my account right away. I am shocked that they are so petty and malicious. Do not PREPAY any shipping fees to get a discount bc you will not get them back, even though they have a "withdraw funds" link. An error message shows up. Greatly disappointed that I did business with them for years and they have treated me so disrespectfully. Scam artists!
Bonanza has the worst customer service. I have been selling on this site for years, had someone try to fraudulently purchase from me in November because Stripe allows fraud. Got the transactions refunded but on one the sales tax of $52 was already sent to Bonanza. I contacted support and was told they would look into it, that was back in November 2024 and they ignore my emails about any updates. Tried to contact BBB but they closed the case since the company does not keep an updated address. I also would not recommend this site since they also now started making you to use their postage and they charge more when you don't send them money to create a postage account. I have already filed a claim with the state Attorney General with receipts and the emails. If you don't subscribe to their overpriced memberships they don't care about you as a seller.
This is probably the shadiest companies I have ever used! Fair warning selling on this site or buying for that matter.
Look at all their reviews on here, BBB, etc. Speaks volumes on how they are as a company.
Bonanza is a fantastic eCommerce platform with excellent customer service, I'm very satisfied working with. They have real email to reply my question, not automatic email. Thank you very very much Bonanza
I bought a figure on this website, the money came out of my account, then a email that my order was cancelled and going to be refunded, but I've yet to see any money back. Got scammed by this site by one of their sellers and I don't think I'll get my money back.
US Post Office states item was returned to sender due to an issue with tracking number. I never received the item. Wrote to seller numerous times and never received a response. The only use PayPal which is of no help at all with issues with a vendor. It appears they may be located in India. Strongly suggest not to do business with this seller.
I've had a booth at Bonanza for many years. Excellent help when needed. Good customer service. Thanks.
Cindi/comfortcreamline
I ordered a dog crate cover through Bonanza; it was sent to the wrong address, and the people at Bonanza sent another one, no questions asked. When that one arrived it was the wrong size. I received an immediate refund. Very professional, quite responsive, and very speedy. I would order from them again!
I have used Bonanza for years and would not hesitate to buy there as long as I used PayPal for my own protection.
For sellers, the site used to be exceptional, with speedy, human customer service. But now Bonanza has added a penalty fee for sellers who don't purchase their shipping, which they claim is the lowest around. Don't be fooled; it's not even close to the lowest.
They also claim they will refund you if you buy their shipping and find a lower-priced service elsewhere. I'm still waiting for that refund to appear.
And, just to solidify Bonanza's standing as Worst Shipping Ever, when you do buy their shipping, they add a $2 charge, which will be put toward the next shipping you buy from them, so "you're really not losing anything." As if. When you use the $2 they stole from you to buy a new shipping label, Bonanza will take another $2, so you'll never really get that money back. It's just a kind of blackmail to force you to buy their shipping.
Imagine going into Walmart for a pack of Oreos and finding a two-dollar charge added on.
"What's that for?" you ask.
"Don't worry, the next time you come in, we'll apply that $2 to your purchase."
"And then you'll charge me another $2 for shopping in your store."
"Basically, yes."
Let's face it, if Bonanza really did offer the cheapest shipping around, would they have to use extortion to get sellers to buy it? We'd leap at the chance to save on shipping. The fact that they have to force us to use it just proves it's a bad deal.
So, buying on Bonanza? Go for it. Selling on Bonanza? Be wary.
Bonanza used to be a great place for sellers as well as buyers. But their newest shipping policy is basically extortion. Sellers now are required to buy shipping labels directly from Bonanza. Besides paying more for shipping, they are then taxed $2 per label. If the shipper sells another item, he can recoup his $2 by putting it toward another overpriced label, but is then taxed another $2 for that label, and so on, ad infinitum, thus insuring that sellers are always in debt to Bonanza.
Remember that all extra fees, taxes, and vigorish must be passed on to the buyer to keep the seller in business. So expect higher prices for whatever you buy.
At one time, this platform was the most ethical place to sell online. No longer. My extreme disappointment as a seller compelled me to scrap my former, highly positive review and replace it with this one.
Hey, an addition to the above. There is a way for sellers to avoid the $2 charge for not buying Bonanza shipping, namely by adding ShipStation to the box "Name of dropshipping service" in your booth. And ShipStation shipping labels are actually a good bargain. So use ShipStation and sell on Bonanza without a penalty.
I tried Bonanza for the first time, and my order never arrived. I tried contacting the seller three times to no avail. I then turned to Bonanza for assistance.
I later learned that disputes have to go though the buyer's credit card company, as Bonanza does not offer any type of purchase protections. That's not a great way to do business, so I wanted to give people a heads up. I, for one, won't be using this site again.
I bought an Xbox 360 game from them. When it arrived, I looked at the disc and it has this faded area at the top of it. I put it in the system to try it put and wouldn't even read the disc. I contacted them. And after back and forth banter for 2 days, they finally just started to ignore me. So now, instead of just giving me a refund or picking something different, I am out of money and a game that is just trash. I used to buy from them with no issues but after this, never shopping with them again.
Starting in November, they charge sellers a $2 shipping "deposit" if you don't buy your shipping from them they keep the $2 deposit. I went from no deposits showing, to $136 added to my bill all at once. Then tried their shipping and cannot print out the label to fit my label stock...Have to print out on a sheet of paper and cut it out and glue it to the package. Their attitude towards sellers changed drastically when the got their new ceo
I've never heard of and or used Bonanza before but thought I'd give them a try since the Movihome Instant Popup Tent I wanted to purchase was no where else to be found. Worst mistake of my life! The tent I received was not what I paid for! The seller Lee Ruler sent me an Amazon regular manual tent which was unused and a regifted Xmas present from another person from Atlanta, GA (gift receipt was inside the box). I emailed the seller and hoping to get a refund in 3 weeks or so. I also reached out to Bonanza and pending response but I highly doubt they will assist since after Googling Bonanza Reviews, they have a TERRIBLE review history filled with so many consumer complaints! Wowow, two weeks of wasted time and money. What's even worst is that this seller, Lee Ruler is still defrauding and scamming customers by listing/selling many more of this Amazon regular manual tent listed as a "Mobihome" Instant Popup Tent on Bonanza website. Consumers BEWARE and DO NOT do business on Bonanza or you'll regret it! Read the Bonanza reviews on BBB and Google. Appears Bonanza promotes bad behavior and sellers and they will not help you get your money back from the seller!
I was having problems with Bonanza changing my Item Prices from American to Canadian Dollar prices.
Also too many Hoops to jump through in setting up " Booth ". I don't have TEXTING and they demand I verify my phone number by TEXT Messaging! They can go to hell!
There is no communication to help buyers with seller committing fraud. Buy else where or take the risk.
Ordered a gift for my father 7 days ago... seller will not send tracking information, even after many inquiries. Should have used eBay or Amazon. Shipping was more then the product itself. So disappointed. Will not return. I just hope I get my 56.00 back
Don't expect to get a refund! Go somewhere else (like etsy or ebay). No help with disputes " keep working with seller" who won't respond to messages. PayPal gave me a refund which let this seller HaiT103 off the hook to refund. Looks like the whole website is a scam
Bonanza isn't really a good resource for online selling and now they eve worse as they actually charge sellers if they don't buy their shipping labels from Bonanza or "approved" integrators. I am only going pay $2 one time because I can't close my account if I don't pay it.
Answer: Bonanza has an internal customer service department that can be contacted directly at support@bonanza.com, or you can click on the "Contact" link found on the footer of any page on Bonanza.com
Answer: Not fake but not a good site to do business
Answer: Ebay. I always get great customer service from ebay... as a seller. Bonanza provides no customer service; if you have an issue, they just keep sending the same "canned" response over and over... and I had one sale on Bonanza for which they charged me a 17% fee... then they took $25 more out of my bank account... I have addressed both of these issues with Bonanza... Regarding the huge 17% fee... they sent me about seven (7) of the same "canned" response. I wanted a lesser % fee since their website claims they always charge the "lowest fee possible"... just one "canned" response after another... If they would have offered a more reasonable % fee in order to provide me with satisfactory customer service. I would have been satisfied; but they did not... after the seventh "canned" response... I closed my booth... And NOW... EVEN WORSE... they took an additional $25.00 out of my bank account... and for what I have no idea. I called the phone number which was listed with the transaction on my bank account and of course got a recording. I left my information, and it has been four days... and still no response. When you call ebay, you speak to a live person who works to solve your concerns... I HATE BONANZA... and you would think that BONANZA would not want RIDICULOUSLY UNHAPPY CUSTOMERS... but they do not care. I moved all my ebay items to Bonanza to see if it was a better experience than ebay... ebay's fees are 10%... and they have a much larger shopping audience... and they have real customer service people that you can talk to. Bonanza has a much smaller shopping audience, NO CUSTOMER SERVICE AT ALL, and their goal appears to be to charge sellers the most enormous fees that they can get away with. I never get online to post negative reviews... I generally get online to post about great customer service and great products... I like to keep things on the POSITIVE... but this is just not possible with BONANZA... they are like a Phantom Selling Platform... totally disgusted. I will be reporting BONANZA to the BBB and to the US Attorney General's Office. Very disappointing experience.
Answer: Sellers can create and offer coupons with zero limitations ("Sell on Bonanza > Edit booth options > Discounts & Coupons").
Answer: I set up my account with Bonanza and their platform is pretty much the same as setting up an account with eBay, Etsy, Amazon, etc. What problems are you having?
Answer: I have never seen any benefit to paying extra for advertising. Bonanza just doesnt do it like ebay does. Have you ever seen a Bonanza ad on TV? Nope. And therein lies the problem. Nobody will shop there if they havent heard of it. True many sellers are leaving ebay (or sadly being kicked off by the BS) but nearly everyone goes to Bonanza to SELL not to buy.
Answer: Yes and the answer be sure if ya are absent minded of being taken advantage of..
Answer: Hi Mark, Thanks for reaching out! We'd love the opportunity to make things right. If possible, can you please email us at support@bonanza.com so we can better assist you? Sadly this review site does not provide much information for us to be able to locate your account. We appreciate your patience and look forward to hearing from you.
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.