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Bonanza

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Canada
1 review
25 helpful votes
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I ordered a control board relay on June 30,2020 and it is now almost 3 months later and still have not received it. Bonanza repeatedly sends me out an automated response message apologizing for not getting the part, yet do nothing about it. All 4 enquiries got the same response. There is no real person behind their support except an automatic email of apology. Never buying through Bonanza again!

Date of experience: September 21, 2020
Jackson B. Bonanza Rep
over a year old

Hello Gilbert,

Thanks for leaving this comment and so sorry to hear about the trouble. We'd love the chance to help make things right. If possible, please email us directly at support@bonanza.com. Thanks!

Oklahoma
1 review
4 helpful votes
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Order never received,
December 24, 2017

This is the worst online service you can work with. I have an order for my daughter as a Christmas gift for 3 weeks ago and still no respond. Please don't order anything from them. You will be disappointed

Date of experience: December 24, 2017
California
1 review
3 helpful votes
Follow Rachael K.
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Save yourself. Run away. Whatever discount you see is negated by the disaster that is this site.

In efforts to diversify distributors, I ordered baby formula from Bonanza reluctantly given the only delivery option of 7-10 business days. I ordered it early to ensure a buffer.

The formula never came. As the supply started to run low, I contacted the seller and Bonanza and received no response. I had to find another supplier and pay $100 to accelerate delivery so I could make sure I would not run out of food for my infant. About 3 weeks after my order, I received an updated automated email that my order has shipped and would be arriving in "approximately" one month.

Timing and events speak for themselves, I don't even have to express an opinion using adjectives like horrible, unacceptable, offensively bad.

Date of experience: August 20, 2019
Jackson B. Bonanza Rep
over a year old

Hi Rachael K., we're sorry to hear about the negative experience with your order, and the inconvenience this caused for you! Bonanza is a marketplace that connects buyers to transact with individual sellers located around the world. We expect sellers to advertise their shipping times accurately and to resolve any issues in a timely manner, so we appreciate you bringing this to our attention.

Please contact our support team directly via email at support@bonanza.com. They are best able to assist via that channel, and will be glad to help. We appreciate you shopping on Bonanza, Rachael K.!

Kansas
1 review
10 helpful votes
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Mark, I hope you're reading some of these comments. I had a store long ago that I closed due to moving away for medical treatment. Any shipping issues from when I was quite ill were resolved satisfactorily. I now have staff working for my store, have a very successful eBay business, and went back to Bonanza. After entering credit card info and paying $$$ was immediately suspended with no explanation and given no opportunity to respond or appeal. This is nonsense. My newest hire has just been tasked with pursuing the matter with the Better Business Bureau and legal counsel. What a shame that Bonanza has come to this. As a totally legitimate seller with a glowing reputation, I didn't try to mask my identity. Bonanza staff long ago were aware that I was closing shop due to serious medical issues and had indicated they looked forward to having me back. Not so, apparently. As there is nowhere to appeal unjustified "immediate suspensions," we are forced to pursue other routes.

Date of experience: January 13, 2013
California
1 review
2 helpful votes
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Take most of these 1-star reviews with a grain of salt. It depends on how you use Bonanza, the platform is well designed, clean and intuitive.

3 Star for now.

Expect to use the platform to run your ad campaigns and google shopping.

Start out free to get to know the system.

So many of the reviews are just not at all what I have experienced.

Date of experience: September 30, 2019
Jackson B. Bonanza Rep
over a year old

Hi Dave S., thanks for taking the time to share your thoughts. We're glad to hear that you find the platform well designed and intuitive!

We value seller feedback, so if you have suggestions on things you'd like to see improved, we'd love to hear them. You can submit your ideas here: https://www.bonanza.com/site_help/suggest_new_feature. Our community votes on submissions there and we do our best to implement them.

Please also feel free to contact our support team anytime via email at support@bonanza.com, Dave S. They will be glad to help with any questions and tips for your business on Bonanza. We appreciate you being part of the community!

Arizona
1 review
22 helpful votes
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Bonanza seller
March 2, 2020

I have been on the site as a seller ( free) no subscriptions for about a month. I signed up for the 13.9% commision which advertises you on google. I have not made a sale yet and maybe 2 views per day. Most of my items have sold on ebay. They give preference to subscribers. I'm not sure how to rate them yet. Love the easiness of setting up a booth. Limited traffic. As long as I am making sales on ebay, My listings can hang out for a while here.If you are a new seller and need to make money, I recommend ebay. If your import from ebay, bonanza automatically adjust your price. Sometimes a bit to high.

Date of experience: March 2, 2020
Jackson B. Bonanza Rep
over a year old

Hi Valery,

Thanks for taking the time to leave this review. We'd be more than happy to provide advice on your booth and listings to see about increasing traffic. If possible, can you please email us directly at support@bonanza.com? We'd love the opportunity to help!

Washington
4 reviews
21 helpful votes
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I sold on B during the early days when the forums were active and busy and had quite a bit of success. After they shut down the forums though, my sales dropped off and the site seemed to become a bit harder to navigate. I disagree with the reviewers here who call it a scam site since I did have overall success there, but in the end the amount of effort wasn't worth the income.

Date of experience: June 24, 2019
Jackson B. Bonanza Rep
over a year old

Hi Carol P., thank you for your review and feedback. Sorry to hear that your experience on Bonanza has not been as positive recently.

Regarding your concern about the forums, sellers still have the option to share deals and promotions in the Community Center here: https://www.bonanza.com/community.

The "Promote Your Booth" page can be found here: https://www.bonanza.com/forums/8

There is also a Community Help section where you can communicate with other sellers: https://www.bonanza.com/community_help

Our support team would be glad to help with those site navigation issues you described, as well as any other questions. You can contact them directly anytime via email at support@bonanza.com.

We also would love if you'd like to submit your ideas for site improvement on our dedicated "Suggest a Feature" page here: https://www.bonanza.com/site_help/suggest_new_feature. Suggestions are voted upon and our team implements those that are most desired.

Thanks again for taking the time to share your thoughts, Carol. We appreciate your support of Bonanza!

Illinois
3 reviews
0 helpful votes
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Very professional
April 16, 2024

I ordered a dog crate cover through Bonanza; it was sent to the wrong address, and the people at Bonanza sent another one, no questions asked. When that one arrived it was the wrong size. I received an immediate refund. Very professional, quite responsive, and very speedy. I would order from them again!

Date of experience: April 15, 2024
Viet Nam
1 review
0 helpful votes
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Bonanza is a fantastic eCommerce platform with excellent customer service, I'm very satisfied working with. They have real email to reply my question, not automatic email. Thank you very very much Bonanza

Date of experience: June 24, 2024
California
3 reviews
0 helpful votes
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Online shopping can be hit and miss. Frankly, no matter what site you order from, unless you're familiar with the brand, you take a chance every time you buy something from an unknown seller. I pretty much online shop online so I've had tons of great and many poor experiences. So far, Bonanza has been good to me. I've now purchased 2 custom Oakland A's jerseys and 1 custom SF Giants jersey (I'm from the Bay Area). My seller was amazing. Some person/seller in 2 transactions. Super responsive, very fast shipping time, and the product was outstanding! (Which is why I ordered two more after the first one came!) I'd definitely explore more sellers on the site but I'll absolutely be coming back to this seller and send friends her way too!

Date of experience: September 19, 2018
South Carolina
1 review
12 helpful votes
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I really enjoy this site
November 19, 2014

I really enjoy this site. We buy and sell on here all the time. If for some strange reason you dont get your item, no big deal as all you have to do is contact Paypal or your credit card company and you get all your money refunded. No big deal and problem solved. Yes you do come across what we call a dead beat seller no matter were you shop including Ebay. But that's why Bonanza accepts Paypal and you get tracking information emailed to you. From what im seeing on these other feedback ratings is just a bunch of uninformed people that that are just not happy in life and have been kicked off of Ebay so there searching other places to disrupt. Either way i really enjoy Bonanza and there growing like wildfire now. Thanks for doing such a Great Job Bonanza :) 5 Stars *****

Date of experience: November 19, 2014
Nevada
2 reviews
1 helpful vote
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Started out concerned about this purchase as they recently joined Bonanza. Pleasantly surprised as it arrived a day earlier then expected. Beautiful condition, started right up and loaded as normal. I will certainly be back for other purchases.

Date of experience: December 6, 2018
Jackson B. Bonanza Rep
over a year old

Hi John W., thanks for your review. We're happy to hear that! We look forward to seeing you on Bonanza again soon.

Tennessee
1 review
0 helpful votes
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Great service!
August 23, 2018

1st impressions are lasting. My 1st order. Seller kept communication open. Never felt abandoned or the need to follow up. Chair was delivered faster than exp0ected. Delivery driver very nice and professional. Most certainly would recommend and shop with this seller again.

Date of experience: August 22, 2018
Washington
1 review
3 helpful votes
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Buyer purchases guaranteed through their two payment processors (Paypal and Amazon). Sellers have to work harder than they would on eBay, but they also don't pay as much... which makes it easier to run a long term business on. Thumbs up.

Date of experience: July 3, 2013
Maine
1 review
1 helpful vote
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Many web sights don't live up to what is advertised. "Bonanza", on the other hand has collected many vendors with exceptional products whom deliver great value for the money spent. Although I have only purchased one item from Bonanza (so far) I give them a 10 out of 10 for my satisfaction. Value-Quality-Service
Thank you

Date of experience: September 13, 2017
Michigan
1 review
9 helpful votes
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Zero stars should be an option for this "ebay alternative". We were just looking to add another selling outlet to our business. Worst mistake ever! Not only did we waste over 100 hours setting up the booth with pictures, descriptions and the likes, but they charged us $500 for no apparent reason. Now no one will contact us and tell us why our booth was deleted. What a scam of a company.

Date of experience: March 14, 2017
Ohio
1 review
0 helpful votes
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I'd been searching online for a specific wool rug with a design that was discontinued elsewhere, and had nearly given up hope of finding it until I stumbled across Bonanza. The website's format is comparable to eBay or Etsy, in that they have individual shops/sellers from which you make your purchase. Although the item shipped from a seller based in India, it arrived in the States in less than five days and was in perfect condition (new with tags). Bonanza provides seller ratings so you can make an informed decision before purchasing... I'm glad I gave them a chance!

Date of experience: October 19, 2017
California
1 review
2 helpful votes
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Just don't buy from here..
September 27, 2019

Terrible communication skills. Not one email sent nor replied. Questions about my order unanswered. Same with the seller. Another joke advertising close to my neck of the woods. But completely off the grid when I asked their location.

Date of experience: September 27, 2019
Jackson B. Bonanza Rep
over a year old

Hi Fabian M., sorry to hear about the trouble with your order. Did you already send an email to our support team's address, support@bonanza.com? They are best able to assist through that channel and will be glad to help. If you already tried sending an email to that address (support@bonanza.com) but did not receive a reply, please DM us here with your email address, Fabian M. We'll be glad to help sort this out and connect you with our support team. We appreciate you shopping on Bonanza!

Georgia
1 review
8 helpful votes
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We bought 1000 crickets for our bearded dragon. They arrived six days later after they had been shipped from Pennsylvania to San Diego back to North Carolina where we lived. Out of the 1000 I am being generous when I say only 300 survived and those were so weak they died within days before being fed to the Dragon. And trying to pick the hundred or so out that was still alive was a disgusting nightmare. They also will not let you leave reviews on their site; it is all five stars with great things to say, but no real customer is allowed to leave a review!

Date of experience: August 15, 2016
Florida
2 reviews
14 helpful votes
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Very disappointed with Bonanza. It took over three weeks to get my burlap. Sent them at least four emails asking WHERE the product was and they didn't care to respond to ANY of my emails. Who's running this business? Thanks to you guys I didn't meet a bridal deadline. I won't be ordering from you again. You've lost our business. No respect for your customers.

Date of experience: November 21, 2017

Overview

Bonanza has a rating of 2 stars from 943 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bonanza most frequently mention customer service, credit card and phone number. Bonanza ranks 568th among Marketplace sites.

service
177
value
158
shipping
139
returns
125
quality
141
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