Bonanza

I started selling on Bonanza because Ebay limits 30 entries per month before they start having fees of $0.30 each. I have thousands of new un-used HVAC parts to sell. At first bonanza seemed good with their low fees but when it comes to problem solving such as shipping outside of the country, or customers cancelling their purchases you have to spend hours trying to resolve the problems. Sold a part to someone. In the process they cancelled it. So we refunded them their money but still got a fee from bonanza because they don't process their own refunds. Long story short still fighting bonanza's customer service for their fee via email. Yep they don't give out any 1-800 numbers for good customer service.

I tried the free 30 day trial thinking it was actually going to be free but they took $290 out of my bank right away. Me and my wife have sent 6 emails so far with no response, tried the live chat that doesn't work and called the phone number that nobody answers. Have you guys ever heard of the "Buyer's Remorse" law? We have 3 days to cancel any contract and yes we're still in that window but getting someone to talk is impossible.

I accidentally purchased a 12 month membership, and within 24 hours tried to cancel it. Well, its been 6 months and I have be recharged the membership. Wow... what a piece of crap company. They must be hurting for the $290. And really don't care about customer service or anybody. Watch out for this company. Years ago, they were better, but now. I would not trust them at all.

That is my second review for this "wonderful" web site I just can't find enough "nice" words to describe my frustration. So i order a Beer tender when it came it was broken( falsely advertise as used but perfectly working) so next day i send it back than a few days later i receive email that i'm not going to get refund cause after Bonanza team received the item it was damaged by ME! So i pay $100 to get a piece of sh*t than $38.to send it back the perfect scam! Dear Bonanza team i truly wish you all end up in jail

Completely horrible experience from start to finish. You only have 60 days (and 250 characters) to review your transactions. If you've purchased a fake product from a shady vendor bolstered by fake reviews, like me, it takes well over 60 days to get your money back in the bank. So, by that time, it's too late to review the seller! Bonanza needs to start caring about the integrity of the transaction process. If they can't control their despicable vendors, then they're thugs themselves. Avoid them!

Ordered 6 of one item. Received 3 of a different item. Sent email. Messages and pending feedbacks. NO response. Sellers site says No refunds, which is fine with me if the correct items are sent in the first place. Here is your 28 dollar chewed up pencil. Sorry it wasnt what you ordered, but there are no returns. Sorry we cant help you with the stealing we just did. And I hold Bonanza responsible for allowing this sort of business to sell on the site. BEWARE and shop somewhere else for your own piece of mind and $$$$

I sell on bonanza along with all the other big sites. I treat every customer and order I receive the same no matter where they purchase. I am online several times per day to complete orders and answer questions. They have a great UI to list and process orders I find it easier than the other big sites allowing me to give lower prices. I accept all returns for any reason in a timely manner.
Please come shop with us you wont be disappointed we are professional sellers!

I received garden plant inserts today. They were the wrong item. There's no way to make it right bc my user name doesn't work on the bonanza website. The only thing now is ask my cc for a charge back. I didn't believe I was buying something from a 3rd party website that has no affiliation with the seller beside a platform to distribute items. Unfortunately, the Dogwood Farm Market sent me 72 cell tray inserts when the paperwork and what I ordered was 48 cell tray inserts. Very disappointed. There's no number to contact.

We are presently in the process of closing our account on Bonanza if they cannot correct their issues and minimizing the fallout since we had so much. Certainly not worth the frustration of working with a company that always has their hand out for money and wants you to figure out their dysfunctional approach to doing business while not reaching out to guide you through their murky waters of a "business model". Their payment processors do not work properly and they are always using threats against you instead of addressing their own problems. We are selling on other sites a combined $xx, xxx + per month so we know a little bit about what works. We expect to leave by months end without regret.

They did the same thing with us. 4 months of adding products. We get an email from Bonanza Mark saying we need to pay for the fees which were not over due. 2 hours later we were updating our policies and then all our products were gone. They were left on review about 30 minutes ago. From what you say all that work is for nothing. Luckily we have our products documented, time to go somewhere else and dispute the fees with our credit card company if they are going start playing those games.