• Bonanza

Bonanza

Overview

Bonanza has a rating of 1.97 stars from 938 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bonanza most frequently mention customer service, credit card, and phone number problems. Bonanza ranks 695th among Marketplace sites.

  • Service
    166
  • Value
    152
  • Shipping
    133
  • Returns
    119
  • Quality
    135

This company does not typically respond to reviews

Positive reviews (last 12 months): 5.6%
Positive
2
Neutral
1
Negative
33
61
See all photos

What reviewers want you to know

Positive highlights

  • Their customer service team has always been extremely friendly and helpful.

Critical highlights

  • There is no customer support here even when reporting to the Better Business Bureau.
  • I don't have TEXTING and they demand I verify my phone number by TEXT Messaging!
How would you rate Bonanza?
Top Positive Review

“Great The Support, Friendly Members and Site”

Carolyn N.
1/13/23

We love Bonanza and have made so many friends there. The site is easy to use, listings are free as are booth banners or you may crate your own. It interfaces with eBay, Etsy, Amazon Shopify, and you can upload/download your inventory file. Tech is amazing and always so helpful. Highly recommended.

Top Critical Review

“Buyers Beware, they don't care about customer satisfaction”

Amanda A.
2/2/24

I bought an Xbox 360 game from them. When it arrived, I looked at the disc and it has this faded area at the top of it. I put it in the system to try it put and wouldn't even read the disc. I contacted them. And after back and forth banter for 2 days, they finally just started to ignore me. So now, instead of just giving me a refund or picking something different, I am out of money and a game that is just trash. I used to buy from them with no issues but after this, never shopping with them again.

Reviews (938)

Rating

Timeframe

Other

Reviews that mention popular keywords

business bureau (20) phone number (29) customer service (138) credit card (48) customer support (27) bank account (9)
Thumbnail of user amandaa1692
1 review
1 helpful vote
February 2nd, 2024
Verified purchase

I bought an Xbox 360 game from them. When it arrived, I looked at the disc and it has this faded area at the top of it. I put it in the system to try it put and wouldn't even read the disc. I contacted them. And after back and forth banter for 2 days, they finally just started to ignore me. So now, instead of just giving me a refund or picking something different, I am out of money and a game that is just trash. I used to buy from them with no issues but after this, never shopping with them again.

Tip for consumers:
Would have been nice to know that they don't care to deal with people when the item they sold is not working.

Products used:
Was not useable.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jseguin210
1 review
1 helpful vote
January 1st, 2024

Don't expect to get a refund! Go somewhere else (like etsy or ebay). No help with disputes " keep working with seller" who won't respond to messages. PayPal gave me a refund which let this seller HaiT103 off the hook to refund. Looks like the whole website is a scam

Tip for consumers:
No

Products used:
Never got. Canceled when I realized this seller was a thief

Thumbnail of user justini9
3 reviews
0 helpful votes
February 16th, 2024

I tried Bonanza for the first time, and my order never arrived. I tried contacting the seller three times to no avail. I then turned to Bonanza for assistance.

I later learned that disputes have to go though the buyer's credit card company, as Bonanza does not offer any type of purchase protections. That's not a great way to do business, so I wanted to give people a heads up. I, for one, won't be using this site again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user martins1385
1 review
4 helpful votes
January 29th, 2024

Starting in November, they charge sellers a $2 shipping "deposit" if you don't buy your shipping from them they keep the $2 deposit. I went from no deposits showing, to $136 added to my bill all at once. Then tried their shipping and cannot print out the label to fit my label stock...Have to print out on a sheet of paper and cut it out and glue it to the package. Their attitude towards sellers changed drastically when the got their new ceo

Service
Value
Thumbnail of user lindac189
2 reviews
7 helpful votes
March 6th, 2024
• Updated review

I have used Bonanza for years and would not hesitate to buy there as long as I used PayPal for my own protection.

For sellers, the site used to be exceptional, with speedy, human customer service. But now Bonanza has added a penalty fee for sellers who don't purchase their shipping, which they claim is the lowest around. Don't be fooled; it's not even close to the lowest.

They also claim they will refund you if you buy their shipping and find a lower-priced service elsewhere. I'm still waiting for that refund to appear.

And, just to solidify Bonanza's standing as Worst Shipping Ever, when you do buy their shipping, they add a $2 charge, which will be put toward the next shipping you buy from them, so "you're really not losing anything." As if. When you use the $2 they stole from you to buy a new shipping label, Bonanza will take another $2, so you'll never really get that money back. It's just a kind of blackmail to force you to buy their shipping.

Imagine going into Walmart for a pack of Oreos and finding a two-dollar charge added on.

"What's that for?" you ask.

"Don't worry, the next time you come in, we'll apply that $2 to your purchase."

"And then you'll charge me another $2 for shopping in your store."

"Basically, yes."

Let's face it, if Bonanza really did offer the cheapest shipping around, would they have to use extortion to get sellers to buy it? We'd leap at the chance to save on shipping. The fact that they have to force us to use it just proves it's a bad deal.

So, buying on Bonanza? Go for it. Selling on Bonanza? Be wary.

Used to Have the Best Customer Service, But Now...
June 14th, 2016
• Previous review

Bonanza used to be a great place for sellers as well as buyers. But their newest shipping policy is basically extortion. Sellers now are required to buy shipping labels directly from Bonanza. Besides paying more for shipping, they are then taxed $2 per label. If the shipper sells another item, he can recoup his $2 by putting it toward another overpriced label, but is then taxed another $2 for that label, and so on, ad infinitum, thus insuring that sellers are always in debt to Bonanza.

Remember that all extra fees, taxes, and vigorish must be passed on to the buyer to keep the seller in business. So expect higher prices for whatever you buy.

At one time, this platform was the most ethical place to sell online. No longer. My extreme disappointment as a seller compelled me to scrap my former, highly positive review and replace it with this one.

Value
Shipping
Quality
Thumbnail of user 766watson
1 review
1 helpful vote
January 16th, 2024

I was having problems with Bonanza changing my Item Prices from American to Canadian Dollar prices.
Also too many Hoops to jump through in setting up " Booth ". I don't have TEXTING and they demand I verify my phone number by TEXT Messaging! They can go to hell!

Thumbnail of user jamieellington2017
1 review
2 helpful votes
January 4th, 2024

Ordered a gift for my father 7 days ago... seller will not send tracking information, even after many inquiries. Should have used eBay or Amazon. Shipping was more then the product itself. So disappointed. Will not return. I just hope I get my 56.00 back

Tip for consumers:
Horrible customer service

Products used:
Haven't received anything from. Seller or site. Been a week..... will not use this site again. DEFINITELY will not come back to this site

Thumbnail of user frankn859
1 review
1 helpful vote
December 9th, 2023
Verified purchase

They attempted to overcharge me on sales tax. Sales tax is supposed to be charged based on a buyers zip code.
Instead of the seller paying sales tax as it should be, Bonanza has inserted themselves in the middle to collect and pay sales tax on behalf of the buyer. So, if a buyer is charged too much, then where does the extra end up?
This really sounds like something the FTC might be interested in.
I'm not a seller, never have been. I was thinking about buying something until I realized what they are doing.
No need to take my word for this. Open an account and place something in your cart. Then check your zip code to find out how much sales tax you are liable for. Check the numbers. (Tax liability 5.3%) They have also inflated the shipping costs.
They have absolutely nothing I can't do without or find somewhere else.

Tip for consumers:
They claim their phone was out of service when I made an attempt to communicate.

Products used:
I left without buying anything as soon as I saw they was planning to over charge me for sales tax.

Service
Shipping
Quality
Thumbnail of user danielk2040
1 review
1 helpful vote
January 8th, 2024

There is no communication to help buyers with seller committing fraud. Buy else where or take the risk.

Tip for consumers:
Buyer beware, buy at own risk

Products used:
Lego set not original box, returned it but took my refund and purchase too!

Service
Value
Returns
Quality
Thumbnail of user hauck97
1 review
2 helpful votes
December 25th, 2023

Apparently i (almost) got kicked out cuz I was stupid (or crazy as $#*!)? Dumb bald $#*! who works at maverick can pay my tips lmfao!

Products used:
Bar

Service
Value
Shipping
Returns
Quality
Thumbnail of user secretm1
2 reviews
3 helpful votes
December 26th, 2023

Bonanza isn't really a good resource for online selling and now they eve worse as they actually charge sellers if they don't buy their shipping labels from Bonanza or "approved" integrators. I am only going pay $2 one time because I can't close my account if I don't pay it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user drzurcher2007
1 review
1 helpful vote
December 25th, 2023

They won't close your account-they do not update shipping addresses. Customer service is bad. No traf

Tip for consumers:
I closed one of my old acts that I'd already closed ages ago. Tried again but it s still open.My 2nd purchase was mailed to an address 15 yrs old after I removed the address from my 1st purchase. Their system is antiquated. Customer service well, it's flat. They now charge $2.00 if you don't purchase a shipping label from them. Seller beware.

Service
Value
Shipping
Thumbnail of user tomv742
1 review
1 helpful vote
January 26th, 2024

I've never heard of and or used Bonanza before but thought I'd give them a try since the Movihome Instant Popup Tent I wanted to purchase was no where else to be found. Worst mistake of my life! The tent I received was not what I paid for! The seller Lee Ruler sent me an Amazon regular manual tent which was unused and a regifted Xmas present from another person from Atlanta, GA (gift receipt was inside the box). I emailed the seller and hoping to get a refund in 3 weeks or so. I also reached out to Bonanza and pending response but I highly doubt they will assist since after Googling Bonanza Reviews, they have a TERRIBLE review history filled with so many consumer complaints! Wowow, two weeks of wasted time and money. What's even worst is that this seller, Lee Ruler is still defrauding and scamming customers by listing/selling many more of this Amazon regular manual tent listed as a "Mobihome" Instant Popup Tent on Bonanza website. Consumers BEWARE and DO NOT do business on Bonanza or you'll regret it! Read the Bonanza reviews on BBB and Google. Appears Bonanza promotes bad behavior and sellers and they will not help you get your money back from the seller!

Thumbnail of user gaberaine
1 review
2 helpful votes
November 5th, 2023

My book arrived damaged in the mail. I took pictures and shared it with customer support and received a response back that there was nothing they could do about my damaged book.

Service
Value
Shipping
Returns
Quality
Thumbnail of user richards3885
3 reviews
9 helpful votes
February 3rd, 2023
Verified purchase

"Customer Support" is worse than non-existent. No phone number, and emails are only sporadically returned by their "Happiness Producers" (yes that's what they actually call their customer service members--funny/not funny) Entire weeks pass in between replies and when they final arrive they are misinformed and ineffectual. A word to the wise: You're completely on your own when purchasing through Bonanza.

Products used:
None. Never received purchase. Never received refund.

Service
Value
Shipping
Returns
Quality
Thumbnail of user shelleyf45
2 reviews
6 helpful votes
December 5th, 2023

Sales have gone downhill in the past couple of years plus they won't protect you from stolen credit cards purchases/chargebacks so I had to remove that payment option from the platform. Also they make you pay in advance for your shipping labels but NOW they started charging you half the cost of the label with each shipment even though they have your money for labels AND also they mark up the cost even though I pay the extra membership fees to them which is supposed to include discounted shipping and no longer does. The seller customer service is abysmal.

Products used:
We are a seller.

Service
Value
Shipping
Quality
Thumbnail of user grayp9050
1 review
2 helpful votes
October 29th, 2023

I received a text from Cash app support stating my transaction for $199.00 was declined because they thought it fraudulent, well it was.

Products used:
Nothing, I had never.heard of the place until they tried to steal money from my Cash app

Service
Value
Thumbnail of user stevent1205
1 review
4 helpful votes
March 10th, 2023
Verified purchase

I received garden plant inserts today. They were the wrong item. There's no way to make it right bc my user name doesn't work on the bonanza website. The only thing now is ask my cc for a charge back. I didn't believe I was buying something from a 3rd party website that has no affiliation with the seller beside a platform to distribute items. Unfortunately, the Dogwood Farm Market sent me 72 cell tray inserts when the paperwork and what I ordered was 48 cell tray inserts. Very disappointed. There's no number to contact.

Tip for consumers:
Check the web before purchasing anything on websites you aren't aware of or haven't used before bc I have become so fed up with internet purchases and poor customer service

Products used:
Seed starter Plant tray inserts

Service
Value
Shipping
Returns
Quality
Thumbnail of user cindyl312
1 review
2 helpful votes
December 14th, 2023

Don't EVEN at all even consider buying from this place. They will "ghost" you because it IS a GHOST SITE~! You 100 percent will be SORRY if you do because you will be throwing a cotton ball at an elephant if you have any problems...AND YOU WILL HAVE A PROBLEM. Please, Stay Away! Be Warned! Move On~! Don't do it...DO NOT BUY ANYTHING FROM THIS COMPANY...SCAM COMPANY TO THE MAX~!

Tip for consumers:
Stay Away From This Company~!!!!!!!!! No. No.No. DON'T DO IT> Do not buy from this scam company!!!

Products used:
Electric Fireplace

Thumbnail of user pcloonan
1 review
2 helpful votes
October 28th, 2023

They do not take responsibility for their sellers unlike most other sites. They want you to let PayPal take care of any issues. And they won't in most cases.a lot of sellers just don't ship and ignore messages. Beware.bad risk

Tip for consumers:
Do not use this site

Products used:
Toy

Service
Value
Shipping
Returns
Quality
Thumbnail of user paulk1863
1 review
16 helpful votes
May 3rd, 2022

I accidentally purchased a 12 month membership, and within 24 hours tried to cancel it. Well, its been 6 months and I have be recharged the membership. Wow... what a piece of crap company. They must be hurting for the $290. And really don't care about customer service or anybody. Watch out for this company. Years ago, they were better, but now. I would not trust them at all.

Tip for consumers:
Don't sell on this site ...

Products used:
Tried to cancel a year membership and would not.

Service
Value
Thumbnail of user chrisd2312
1 review
3 helpful votes
September 29th, 2023

Horrible customer service, and terrible exposure for sellers. I have 4000 items listed over there thanks to their easy transport from ebay option, and I'm lucky to sell one item a month. Also their customer service sided with a buyer after the buyer swore at me and threatened me because they had buyers remorse about a purchase and demanded a refund after it had been delivered because the "decided they didn't want it". They were angry because I said they were in charge or return shipping since the item arrived in good shape and on time.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeanneb151
1 review
12 helpful votes
February 21st, 2020

My recommendation is AVOID BONANZA like the plague! I had a horrible experience with a seller that went by the name "Earlen." I order two items through PayPal, each a separate transaction. I followed the tracking information, but never received either item. The first purchase was sent to an address in the next state and hundreds of miles away. The second purchase was sent to an address in another city in my state but more than 100 miles from where I live. I contacted the seller multiple times requesting a refund and got now where, just responses like "what canI do for you?" I contact Bonanza multiple times and all Bonanza did was contact the seller, telling the seller that I had a question and wanted to hear from the seller. NO HELP AT ALL FROM BONANZA! I tried calling Bonanza a few times, but only got a recording in Spanish with no opportunity to leave a message or talk to someone. BONANZA IS A TOTAL RIP-OFF! I submited a claim to PayPal and am hoping to get the refund owed to me, the amount of $98.40.

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Hi Jeanne,

Thanks for leaving this review and so sorry to hear about your experience. We see you have an open support ticket with a member of our Support Team regarding this matter. We are glad to hear you have filed with PayPal. This seller is currently under investigation and appropriate action will be taken once that investigation ends. In the meantime we recommend replying directly to the support agent's latest email so we can better assist you. Thanks for your patience and understanding.

Thumbnail of user chuckh303
2 reviews
5 helpful votes
August 30th, 2023

I should have checked the reviews before having to write one. Refrigerator part that was described was not the correct one for the refrigerator. Originally I contacted them for a return and unfortunately I was on a two week vacation during the 30 day period allowed for returns. After my return they refused to accept the return because it was 40 days past the purchase date. Now I am out over $100 and stuck with a useless part the was incorrectly described by them.

Tip for consumers:
The reviews before I used the site.

Products used:
None

Service
Shipping
Returns
Thumbnail of user coreyg157
5 reviews
4 helpful votes
September 11th, 2023
Verified purchase

Bought few items, took payment, then wasn't shipped so emailed them and they said contact seller whom said they closed up months ago but bonaza would not close their store. So they said issued a refund back cause like said they did not use site anymore. But instead getting a refund notice I got another charge like the first.so either they're scamming people or taking the refunds!

Tip for consumers:
Horrible place if its even real and full of other 3 rd party scammers 62$ between 2 places and it was them a place on their site do nit use be ware

Products used:
Didn't get any product

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Business History

Bonanza was launched in June of 2008.

Company Representative

Thumbnail of user markd57
Jackson B.
Bonanza Support
Typically does not respond to reviews
Welcome to Bonanza! Bonanza is like an online shopping mall that connects buyers and sellers from all over the world to transact directly.

If you have questions about a particular item prior to purchase, you'll want to contact the seller directly on Bonanza. Visit the item description page and click 'Send a message' (labeled 'Message' on mobile).

If you have questions or trouble with an existing order, you can contact the seller directly from your order summary. Log into your Bonanza account and hover your mouse over the 'Account' tab at the top left of the site, then click 'Recent Purchases' from the dropdown menu. Scroll down to your order summary and click the link at the bottom labeled 'Contact Seller'.

If our support team can be of assistance, please feel free to contact us anytime via email at support@bonanza.com and we'll be happy to help.

Thanks for being part of the Bonanza community!

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