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BonanzaReviews 945

1.9

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Bonanza Reviews Summary

Bonanza has a rating of 1.9 stars from 945 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bonanza most frequently mention customer service, credit card and phone number. Bonanza ranks 568th among Marketplace sites.

service
179
value
160
shipping
141
returns
127
quality
143
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Minnesota
1 review
4 helpful votes
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I ordered from the Haub_Shop on the Bonanza website. They printed a shipping lable but never sent the item. They also do not respond to any emails I have sent them. I searched everywhere try to find listed email or phone # for Bonanza with no luck until I left a negative review. They couldn't care less what happens to their customers on the website.

Date of experience: March 15, 2022
Pennsylvania
1 review
3 helpful votes
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The store I ordered from just did not send order and Bonanza did nothing. They state they are not responsible.

Date of experience: March 10, 2022
Japan
1 review
4 helpful votes
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Bad company
February 23, 2022

Bonanza is a scam company, giving their customers and sellers a hard time when their support is needed and I'll take legal steps if they don't refund the damage in fees they caused to me. Also they don't have a support phone number to reach out leaving hiding themselves in shadows.

Date of experience: February 23, 2022
Pennsylvania
1 review
8 helpful votes
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No recourse for delinquent sellers
February 10, 2022

I purchased and paid for an item on January 20. It hasn't arrived yet, which would be OK if there had been ANY communication whatsoever from the seller. It hasn't even shipped yet, and it's February 10. I've sent the seller a couple of messages and gotten no response at all.

I filed a dispute with Bonanza.com, but the only "help" I've gotten is a message telling me to work it out with the seller myself. I can't even leave a seller review without filling out a complete profile, and given my dissatisfaction with the site, I'm not inclined to do that.

Date of experience: February 10, 2022
Ohio
1 review
5 helpful votes
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A Total Waste of Time
February 6, 2022

In my opinion, this site is A waste of time. If you open a booth and post merchandise Bonanza disapproves of, they will suspend your booth without warning. I imported my eBay items, and all was fine. Within a week, my account closed with no definitive reason. I contacted support and inquired as to why my account was blocked. I have posted their reply with this review. I have asked them to unlink my Stripe processing account and my Paypal account, and they still have not done so. Keep in mind my booth was up and running with the same products I have had on eBay for the last 11 months with no issue.
If you are a seller, avoid this place like plaque.

Date of experience: February 6, 2022
New York
1 review
4 helpful votes
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I am sure I will never order anything from this company. Ordered 13 golf grips back in November 3rd 2021 until mid January 2022. The first time they sent me 10 grips and second time they 2 more take them more than 2 months. At the end of January of 2022 I just gave up. I called my credit card company to dispute and got my money back.

Date of experience: February 4, 2022
Arizona
1 review
0 helpful votes
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Just plain sucks
January 6, 2022

Without question the WORST selling platform in existence. It would take me HOURS to explain. If you are a seller STAY away!

Date of experience: January 6, 2022
Florida
2 reviews
19 helpful votes
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TechnologyLK
December 27, 2021

Ordered a product from technologyLK. After approx. 3 weeks didn't receive product or any info. Emailed co. After another 2 weeks got reply, saying offer wasn't accepted. My offer was the asking price. Not sure if this website is on the up. My first and last order from Bonanza.

Date of experience: December 27, 2021
Illinois
1 review
7 helpful votes
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Really bad experience
December 19, 2021

I created an account in order to buy something on Bonanza. There was no indication that the item was not new. It arrived broken, stained and missing pieces. I wanted to email customer service, but it wouldn't allow it because it said I hadn't confirmed my email. Doing a search, they never sent an email requesting confirmation. So I can't even contact them with my complaint.

Date of experience: December 19, 2021
Japan
2 reviews
2 helpful votes
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Bonanza is scam
December 12, 2021

Bonanza banned japanese seller and made it fault from paypal

Paypal did not made any chanes in policy and other reason

Why this side lie so bad

Date of experience: December 12, 2021
Massachusetts
2 reviews
12 helpful votes
Follow Sandra C.
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I am so frustrated wit this site. I purchased a Christmas item for a child on this site and it claimed to be delivered. When I tried to file a claim with PayPal, the seller was able to produce a document from UPS that claims it was delivered, yet when I put in the tracking number it does not exist and I have cameras on my house and their was no delivery on or about the date in question. Here is the seller's information: Buyer beware. The sellers Seller info:
Mona Tafutu using the email address: *******@hotmail.com

Date of experience: November 22, 2021
Australia
1 review
1 helpful vote
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A Note to Sellers
November 3, 2021

I thought I'd expand out from the current ecommerece platform that I'm using and try my luck with Bonanza. After conducting a search for possible competition with similar products, I was shocked to see some of my own listings literally copied from my current selling platform into Bonanza. I contacted the company, they suggested that I send them 'Cease and Desist' orders for the copywrite infringements, so I did what they asked. In the meantime, I thought I had nothing to worry about 'they will do the right thing attitude', while waiting for the copied listings to be removed I opened an account, imported my listings from the other selling platform, and then, I received a message afterwards 'our system is preventing us from opening an account for you at this time...' and suggested other sites I could list on, and closed my account down.

Date of experience: November 3, 2021
Massachusetts
1 review
0 helpful votes
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I would not recommend buying from Bonanza. A seller shipped an item I ordered to the (completely) wrong address and would not resolve the issue. Customer support was virtually useless. They eventually told me to get my money back through PayPal, which I had already done by then. Thank goodness for PayPal. Also note that sellers can "import" reviews from other platforms. The seller supposedly had 800 5-star reviews but they were not through Bonanza and it was unclear where these were imported from or if/how Bonanza verifies these ratings for authenticity. Definitely DO NOT BUY from the seller: bonzuser_Abby. The whole experience felt scammy, and I have deleted my account there.

Date of experience: November 2, 2021
Illinois
3 reviews
17 helpful votes
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NO CUSTOMER SUPPORT
October 11, 2021

SENT EMAILS TO SUPPORT FOR PASSWORD RESET AND ACCOUNT ACCESS. NO RESPONSE AFTER YEARS-YUP YOU READ THAT RIGHT OF TRYING! SUPPOSED TO BE OWNED BY GOOGLE AND THEREFORE SHOULD HAVE PROPER SUPPORT IN PLACE. EVEN THEIR TWITTER PAGE IS UNRESPONSIVE. GARBAGE SCAM OUTFIT. DO NOT TRUST IT.

Date of experience: October 11, 2021
Kentucky
1 review
0 helpful votes
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Imma start this off with the only reason this website is getting one star is because I have to too! I ordered a pair of Nike shoes from the a seller from their website in hopes that this website was going to be like most AMAZON, Ebay ect! Well I purchased the shoes 5 days later never received anything. I go to tracking and it says my shoes had been delivered in person at my house I never received the shoes. So I contact seller about this he calls me a liar and says contact bonanza support so I did. They told me they don't deal with any shipping, orders, or anything. Like what in the hell kind of selling website is this! They don't back anything so if your order gets lost or delivered to the wrong place your $#*!ed! So I'm screwed out of $94 and a pair of shoes! I swear I wish I would have known or read reviews about this $#*!hole website! DON'T BUY OFF THIS WEBSITE AND DON'T BUY FROM TITANIC MARKET!

Date of experience: October 10, 2021
Pakistan
1 review
9 helpful votes
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I received my ORDER BS-*******
(CN *******-01-*******)

Trouser is from some local shop.! It's cutting indicates it is not branded, even it is not cambric as written in description of dress.!
If they don't allow exchange on sale items, atleast they should send what we hv ordered.!
Now tell me what can I do with that totally different trouser...!? I can't wear it with that shirt/dopta...
Waste of money.! Very very disappointed.! I never ever expected that from bonanza.!

Date of experience: September 13, 2021
Utah
1 review
5 helpful votes
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I had a very bad experience shopping at Bonanza
August 24, 2021

I purchased an Air purifier from a seller on Bonanza. The seller had one item sold, but had over 70 individual ratings, and most ratings are very good. Because the overall rating was high, so I bought the purifier. After that, I contacted seller in the following two days in a row about when the item could be shipped, and I never received a response. I decided to file a claim from paypal, because I paid it via paypal. A week after my purchase, the seller tried to contacted me, also shipped the item before I had a chance to catch the email message.

The question is: how could Bonanza let over 70 individuals provide high ratings for this seller while there seems only one item sold by the seller, which was a foldable tent?

Date of experience: August 24, 2021
Michigan
12 reviews
16 helpful votes
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Scam Artist Haven
July 22, 2021

This user's experience with Bonanza.com has revealed that this site is a "hideout" for online sellers who choose to do online business unethically. I placed confidence in Bonanza.com by purchasing software from one of the sellers on the site. It turned out that the seller was selling software illegally. The seller could not provide verification that he/she was an authorized reseller of the product. This was discovered after realizing that the seller merely provided a copy of the free version of the software and never provided access information in order to upgrade to the "pro" version which was purchased. Upon reporting the situation to Bonanza.com, including the fact that the seller was using their site to perform illegal business, their responses revealed that their integrity is no greater than that of the seller, as they expressed no interest in taking any form of responsibility for the issue. I would avoid doing business with Bonanza.com at all costs.

Date of experience: July 22, 2021
Florida
1 review
4 helpful votes
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I would not trust this site for one, if you are not a big company forget it. They run off old beta which takes weeks for your item to actually hit outside sites. Also I owed them like $9 cause I stopped using for a while, they charged me a $25 fee for reinstatement, I paid it and they never reinstated it in which they were supposed to give me the $25 back if they decided to not reinstate me. I emailed them like 20 times asking for my money back which has been almost a year now w no response or refund. Sellers beware

Date of experience: July 15, 2021
Wyoming
2 reviews
1 helpful vote
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Nathan Green prints
June 19, 2021

The print I purchased from Bonaza was cheaper on this sight then either other. It arrived sooner then I thought in perfect condition. Packaged well. I love it

Date of experience: June 19, 2021

From the business

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.


bonanza.com
Seattle, WA, United States