I'm an Amazon seller in the process of expanding our sales channels and thought Bonanza would fit perfectly for our business. It seemed quick and easy to register and start listing, so I gave it a shot.
After registering, I connected my Amazon account to import the listings thinking the import would make everything a breeze.
Unfortunately, they only imported 1 image of each listing and some useless listing attributes. No bullet points, no descriptions (probably because I am using A+ content) but I did tick the option to import HTML so it should have worked.
Anyways, I went ahead and updated everything manually. Photos, descriptions, everything. I have about 30 listings so it took me a long time to update everything.
As I was waiting for my Bonanza booth to be approved, I got logged out and couldn't log in anymore. I wrote to customer support and here's what they said:

Thank you for contacting us. Our system is preventing us from opening an account on Bonanza for you at this time. We apologize for any inconvenience. It is our priority to keep Bonanza the safest possible marketplace for our buyers and sellers to use. Due to security restrictions, our team is unable to provide further details involved with this action.

Fortunately, we are able to recommend a few great alternatives such as ioffer.com or ecrater.com, both of which have strong monthly traffic and a good base of buyers and sellers. eBid.net is a good site for those who wish to deal in the auction format.

If you have any further questions, please see our terms of service, which provide complete details about our user policies, including our right to suspend an account at any time.
http://www.bonanza.com/site_help/user_agreement

Thank you for your interest in Bonanza and we sincerely apologize again for any inconvenience this may have caused you. We wish you the best of luck in your future endeavors!

I then did a bit more research about Bonanza and found many articles and complaints that this happened to many sellers. They will waste your time so don't even bother.

Now, I am sure someone from their support will reply to this review as they have replied to all other negative reviews, and say that we should contact them and they will handle our problem.

They're just trying to put on a nice image. According to all the reviews I read, they won't solve anything and probably won't even answer you.

PS: I suspect the problem was from my IP address. I travel a lot, currently in Romania, so I joined from a Romanian IP address. That's what probably triggered their dumb bots as I know this is the case with ebay as well. But I would have thought that connecting my Google and Amazon account with them would take the trust issue out as they've already verified everything about me.

Anyways, rather than using dumb Bananza try Etsy and Wish. They're more seller-friendly

I bought a epilator and should to arrive last week friday. Didn't come, we are in Tuesday and i til don't get, i emailed for a solution and the guy said i should to get today, usps came for bring me other item from other store and didn't come today also.
I asked my money back and the guy didn't respond.
Bonanza is a scam where steal the money, they bring fake info about shipping fooling possible new buyers.
Find other store on line if you want to deal with a good service.
Bonanza just fool bringing lies about times and no way in get your money back.
Seems a new way for steal your money and make waste your time.
Bonanza seems be a scam in take advantage of naive people like me.
The phone dont allow screenshoots from my emails for a new rule of privacity.
I am asking my money back but bonanza seems stole my money and made me waste my time.
Fins other website for buy, some honest

I copied the emails.

Hi.
I will not get the item today, usps says tomorrow, all the time a new delay.
I bought cream online after the epilator and i got it yesterday by usps.
I dont trust in get it tomorrow.
Bad shipping.
Maybe i get ir faster buying on line in other place, last week said was for friday, Friday said for saturday, saturday for monday.
This seems be a joke.
Waa a waste the time and money as i will have to buy other if i wish to get one.
I dont trust anymore
Hide quoted text

On Feb 7,2021 1:33 PM, "andrea fitness" <*******@gmail.com> wrote:
Thanks

On Feb 7,2021 9:15 AM, "Tami Sewell" <*******@gmail.com> wrote:
I see the item has reached Florida. The post office had had many delays. I sell on eBay as well, but I have had the same problem. It looks like it will arrive Monday. That is actually fast considering you ordered in Feb 2.
I hope you enjoy it!

Sent from my iPhone

On Feb 6,2021, at 10:32 PM, andrea fitness <*******@gmail.com> wrote:


Hi.
I suposse to get the item yesterday.
The day for the the item passed and i didnt get yesterday and i didnt get today.
Your system dont give me any confidence as your store say some in dont be, i will have to buy another one in other store in do what they offer.
I dont care keep waiting some where if i knew will take so long i got in ebay in take less time.
I hope your system be better for you dont get possible clients uncomfortable.
Was a waste of time.
I think is the first and last time i buy in your store, today is saturday and the item supposed to be here yesterday.
I will get other for dont keep waiting
Very bad shipping.

On Feb 1,2021 10:39 PM, "Bonanza" <*******@bonanza.com> wrote:
Update about your order | View this email in a browser
Bonanza - find everything but the ordinary
Your order is on the way
Your order #******* is on the way!
Track your package
Shipping from:
WaymakerTx's booth
Fort Worth, Texas
US Shipping to:
Andrea ruiz
860 Southeast 8th Court
Hialeah, FL *******
Your order from WaymakerTx's booth

12 thumb200
NEW Conair E2R CONAIR TOTAL BODY EPILATOR New
1 x $18.69 each $18.69
Subtotal $18.69
Shipping FREE
Tax $0.00
Payment type Stripe
Total $18.69

Avoid bonanza at all costs -
This place is crooked - I bought 3 items two purchases and wanted to return an item unopened! I've spent two weeks speaking with Brianna a " happiness consultant " she said my bank would be charged by a Stipe or Sellers bonanza name which neither are true - I sent her screenshots of the bank transactions - screenshot of the sellers alternate bonanza name - and now she wants me to send her email notifications of purchase she tries to deflect and says I could have purchased it from amazon or eBay lol asked to speak to her supervisor - she has not filled that request - asked her for Bonanzas corporate address and phone number she told me it could be found on google - she isn't a happiness liaison at all - I like the items I bought - can't believe it's this much trouble returning something not opened - horrible business and customer service model - avoid at all costs - I'm filing a BBB action - stick with amazon or Walmart - least they'll keep invoices -

The response by bonanza is a complete lie I sent them screenshots of everything and after writing this review Brianna closed my customer service ticket without it being resolved or talking to her supervisor - avoid buying anything from bonanza

Again bonanza is lying the purchase were from bonanza sent them a screenshot validating that as well - and they totally ignored the fact I asked to speak to a supervisor and about being told to google corporate address and telephone number - total gaslighting - I have the proof too bad you can't post the 30 emails for the past two weeks - I for sure purchases from a bonanza seller and have proof - honestly avoid this site - it's nothing but frustrating and the world doesn't need that now.

Again they have the proof they are lying in the review - I am not - also notice still no contact with Briannas supervisor or a response from being told to google the corporate address or telephone number of Bonanza- avoid this business at all costs - they say they have no proof yet admitted seeing a purchase just complete gas lighters

"Briannas supervisor " hasn't contacted me in email Or any form yet miraculously does in a trust pilot update without giving their name - Now I'm a name called by calling out gas lighting and lies - which are pointing the truth not name calling - now there is proof for one purchase yet the other bank transaction I sent them had the exact same seller information - both transactions never came as stipe or the other transaction name they told it would be - but only one registers? Like I said lies - then pointing the blame at someone else - ignoring other data comments - then threatening to end assistance all traits of gas lighting - avoid the company honestly they are the worst customer service I have seen -also just sent both email confirmation emails from each purchase with the order numbers like I provided before let's see them blame my name calling on not helping me further

Lol now they are claiming I didn't send the email confirmation for both purchases - I forwarded both email
To Brianna and cut and pasted them on the communication in addition so for sure they got there - honestly see how much this company makes someone work to return an unopened 21.00 and some change item - here's the kicker I like the items I bought just not the single item I'm trying to return unopened - still no email from them
Just trust pilot updates - great customer service

Lol see first they can't find the charge on their own invoices - I have sent them verified confirmation of both purchases now they can't find it or it wasn't sent and in my email it clearly was using this trust pilot screenshot with the BBB complaint and attorney general of Washington complaint these guys are liars and gaslighters and game players avoid at all cost will update after BBB complaint

I have been selling on Bonanza for over a year. When I first started I uploaded over 250 items from ebay. That was the beginning of problem # 1. Bonanza just keeps importing the same listings over and over and over. I had to contact support to find out how to shut it off. I changed the template from ebay garble to be Bonanza oriented and their system kept re-importing the same listings so no matter haw many times I changed it it imported the old listings again with the ebay garble.

Not much for sales, spotty and inconsistent. Sometimes go weeks with nothing. Keeps hawking a "Bonanza Webstore" instead of focusing on correcting features and deficiencies for sellers. Alot of sellers already have there own company website (as I do), and only use online selling platforms like Bonanza, ebay as advertising and/or tax write-offs. We can include company flyers in the packages from these selling platforms to push more traffic to our company websites, plus it gives us another expense to write off, including classifying it as "advertising".

Then there is the problems of shipping system that is more expensive that the US Postal Service website is, and has no low cost options (like Regional Rate boxes) for sellers and no discounted pricing. Even I get a better rate from the postal service than what Bonanza offers, and they would definitely get a much better rate if they negotiated a deal. Even paypal shipping is cheaper than Bonanza. And when you add shipping to an item, there is no option to set the cost for "each additional" for the same buyer or even the same item.

The latest issue is some stupid problem of items triggering some far fetched feature that causes a new item sellers are listing to be held in limbo for "under review" This has happened to 3 items I have listed in the past week. I imported 250 through their importer when they didn't know me from nothing, but yet I can list small items without "manual approval". Since starting to sell on ebay in 1998 I have NEVER had this issue with any item I was listing.

If you plan on selling, don't expect much unless you have a good niche market. Don't plan your retirement as a millionaire because it is not going to happen. Be prepared to wait and tolerate the stupidity that is still prevalent on the site. I waited for a number of years before starting to sell on Bonanza thinking the bugs would be ironed out by the time I started. I was wrong. Seems their still too young to figure it out.

I feel so confused about what happened. After over five (5) years of being on Bonanza our company's account was simply deleted.

As with any other day I log into the Bonanza account to process the customer orders that was received. Well I find that on May 29,2019 I go to log into the account to process customer orders and found that I was unable to log-in.

At first, I thought Bonanza was updating their website, so I contacted Bonanza and asked them what was going on? They responded with this:

"Judy (Bonanza)

May 29,12:39 PM PDT

Hello,

Thank you for contacting us. Our system is preventing us from opening an account on Bonanza for you at this time. We apologize for any inconvenience. It is our priority to keep Bonanza the safest possible marketplace for our buyers and sellers to use. Due to security restrictions, our team is unable to provide further details involved with this action.

Fortunately, we are able to recommend a few great alternatives such as ioffer.com or ecrater.com, both of which have strong monthly traffic and a good base of buyers and sellers. eBid.net is a good site for those who wish to deal in the auction format.

If you have any further questions, please see our terms of service, which provide complete details about our user policies, including our right to suspend an account at any time.
http://www.bonanza.com/site_help/user_agreement

Thank you for your interest in Bonanza and we sincerely apologize again for any inconvenience this may have caused you. We wish you the best of luck in your future endeavors!"

I am sitting here dumbfounded, scratching my head and can't help but wonder what happened?

Then it dawned on me that this was a response to me asking Bonanza to honor their gift card which a customer used to purchase an item from our store.

A customer purchased an item from our store and used a $20 Bonanza gift card and we did not receive the funds from the gift card so I contacted support with this email:

"Date: Tue, May 28,2019 12:30 am

We sold an item on Bonanza and the customer used a $20 gift card which is fine, but we see that we have not received payment from the gift card.

Payment has been received from the customer but we are not able to process the order without receiving payment from the Bonanza gift card. The note on the gift card says "The payment from Bonanza will arrive via PayPal immediately after the order is complete" The customer placed the order so the order is completed, now we need to process the order.

Can you please look into this so we can get this order shipped out fast?

Best regards"

I then received this email:

"Judy, May 28,9:29 AM PDT

Good Day,

Thank you for emailing and letting us know. Let me check on that for
You.

Let us know if you have any other questions.

Regards
Judy"

I responded with:

"Admin, May 28,2:21 PM PDT

Thank you for looking into this.

I have checked and see the gift card payment still has not been received from Bonanza.

We are unable to ship out this order to the customer until payment has
Been received.

Best regards"

After this email Judy told me the payment would be posted tomorrow of which it did not post and so we were unable to fulfill the order due to payment issues from Bonanza. We had no choice but to issue the customer a full refund of the payment that we had received. Being that we did not receive the $20.00 from the Bonanza gift card the customer sent us an email asking us where the funds were for the Bonanza gift card and we explained the situation and asked them to contact Bonanza for a refund as they rightfully deserved. We do not have any information on if Bonanza refunded the customer but we assume not.

I noticed that I was unable to log into the account so I contacted Judy again with this email:

"Admin, May 29,11:38 AM PDT

Thank you for taking care of this issue but it looks like I have another issue.

For some reason I cannot log into my Bonanza account now. When I do log into my account, I receive the message "Just letting you know... Logout complete."

I am not sure if Bonanza is updating the site or what.

I appreciate you looking into this.

Best regards,"

After this email Judy sent me the email as shown in the beginning of this review, telling me pretty much to go do business on another marketplace.

I understand that Bonanza has a right to tell a company they cannot do business with them anymore but this is seriously a petty reason to do so.

We have been doing business on Bonanza for over five (5) years with many happy customers and to see them throw us away like this just seems really wrong.

I have contacted Bonanza asking them why they have decided to prevent us from selling on their marketplace and after not receiving any response for days the company filed a complaint on the Better Business Bureau website and finally received a response which stated that the account was a high security risk and they could not give us any information about it. This response left us with more questions but they closed the complaint as answered and we were not able to get any further response.

We are thinking that they just gave us that response even if it did not pertain to our account it was just a response that they give to any account owner that they decide they don't like and so they simply delete and ignore.

There has to be a reasonable explanation because the idea of them closing our account over asking them to honor their gift card is unfathomable.

What about all of the orders from our customers? Is Bonanza going to contact our customers to let them know what is going on with their orders? Does Bonanza really not care if people purchase from their site and not get their orders fulfilled? This is terrible.

There is no phone number that works to call the company, even the phone number on the Better Business Bureau website is not operational.

If I hear any updates, I will update this review, but jeez our company feels pretty unimportant the way Bonanza has treated us after five (5) years and earning so many of their badges on our profile.

For an excellent inexpensive platform to sell on. Thank you for the quick response in fixing a mistake that you did not have to do, but did. Okay, you may not be the fastest when it comes to customer support, but compare to Ebay's, your performance is outstanding with real results. I made a mistake, not a good one, and because of my mistake I never expected Bonanza to go back and fix it for me. Why? Because they did not have too. I got results that I never expected, and was very surprised since the fix was more beneficial to me than to you. I have sold some things, not a lot. What I have sold has been flawless, without any interference, or heavy handed tactics like some other company we may know. I have been allowed to sell with ease, without the feeling of extortion, and or abuse. You have treated this seller as your customer, and thus I am very grateful. I never hear from you unless I call out first which is rare. Like I have said I have not sold a lot on the ranch but I want too. The possibilities could be unlimited. I am very pleased in every aspect with Bonanza. It isn't perfect but it sure a lot better than most. The fees? What fees in comparison to everyone else? There is an old saying that you get what you pay more, but with Bonanza I get so much more. I am sure I may one day have issues, but I cannot imagine they won't try to make it right as they always have. This true, I have gotten more from Bonanza than Bonanza has gotten out of me. I feel that if I needed to btch at anyone would be to that other company who provides lousy customer support, policies that aid in thievery, wants to be a nanny to my business, thinks sellers are scum of the Earth, all the while paying outrages fees. For all that and more, I want to say thank you to those@ Bonanza. I truly get more than what I pay for... I lot more! Zoso To those who complain, you pay nothing but you sure demand a lot from this company that provides a platform and store without cost. Their fees are next to nil but many of you believe they owe you the world. If you do not like them than move off or open up a real story with real fees. And to the person who blames and believes that Bonanza should lock your store at night. What are you doing about your own security? If you feel violated or wrong than go after the culprit, not someone who treats as you should be treated, a third party entity. If someone is infringing on your rights, your product or identity then call the police and get a lawyer and sue the villain. A landlord may give you the space for your store and a key for the door, but it is your store, your responsibility, not that landlord. Many of you literally pay nothing for Bonanza and you come off rather abusive believing that they should even do more for the lot of you. In all honesty, I am sure their lawyers have already laid those terms out of all of us. I think Bonanza is nice to even reach out because they could easily delete your accounts, and sue some of you for liable, with good cause. If you are over 18 years of age, you, not your parents can be held accountable for your words. Business is not a game and if it is treated as one you will lose every time... This company provides a platform for you to sell, it isn't your day care provider. If you need a nanny there is always that other company. Anyway, Great Company Bonanza! Great Job! Thank you!

The problem with Bonanza for a seller

For a seller on Bonanza, there are two critical issues, in our view, that make it an overall poor choice of online marketplace.

The first issue, for a variety of sub-reasons into which we delve deeper further down, we will herein succinctly state as just overall POOR ROI (cost against views and sales | conversions). On top of this, the Company has dreadful problem resolution (ironically, the so-called resolution is a problem in itself!) and a totalitarian way of attempting problem resolution.

Our story went that, as an online seller of some success for more than 3 years within other marketplaces, we wanted to create an additional online presence for our goods. Thus, we looked at and spent considerable time and money, setting up a Bonanza booth.

The set up took several months to complete (an upload of our partial inventory of about 2,000 items). The importer tool, which is supposed to reduce the time needed to set up a booth, did NOT work well and did NOT import images. On top of this, the costs associated with operating a booth within Bonanza can be and were for us extremely high. In fact, the highest we have paid in our three years of online selling, in some cases coming in at a whopping 30% (these are just the commissions paid and do NOT include other fees that may apply depending on payment method of buyer, as one example of an additional cost). As well, the overall traffic to Bonanza.com is much less (often to the point of non-existent) compared to other online marketplaces where we pay much less in overall fees.

The Turbolister packages, an additional expense to a Bonanza seller, which claim to provide more booth views (so presumably, more Google etc online advertising of your items), will set you back about $50 a month based on using 2 packages a month at about $25 a package (USD). Then there are the Memberships, which are optional, and they also cost extra (Silver at $20 USD a month, Gold at $40 USD a month). Again, Bonanza claims they will provide enhanced traffic to your booth. We didn't really see that and when searching for our shop's listed items using Google Search, after paying for all this Bonanza advertising, our listings were never found. In fact, NO! Mention of Bonanza-listed items were ever found by us on Google, even when checking other shop's listings that appeared to have been listed for some time (more than long enough for Google to have indexed them). We tried various combinations of relevant keywords and nada was found!

Our conclusion here? The user-programmable commissions that claim to offer enhanced | increased online exposure of booth items do not seem to be registering with the world's #1 search Engine, Google, making us wonder what we (or those other Bonanza sellers) were and are paying for! While Sellers may choose lower rates of commission (3.5% to 30% are the ranges), it should be noted that any commission setting below 9% commission paid on a sale comes with ZERO other advertising (not that we seemed to be getting any anyway!) and it is stated that your items are then restricted to Bonanza.com organic traffic only. In this scenario, a would-be purchaser would have to directly log onto the Bonanza site, type in a search for an item you have in your booth, find your item and purchase it. This scenario would, in our view, be rather rare. Bonanza is not a recognized marketplace (unlike Etsy, for example, which has a very high presence within the minds of vintage and antique shoppers) and presumably again, they would rely heavily on search-engine ads to drive traffic (again, we didn't find any relevant ads for our items, or others, using Google... but that would be the theory for a little-known brand).

Giving Bonanza a try, our unfortunate results speak for themselves. In about 4 MONTHS of operation, hundreds in fees and two months of set up, our Bonanza booth garnered a total of 4 sales. This is in direct comparison to 150-200 sales PER MONTH! (so, 600-800 sales in 4 months) within other, overall far less costly, online marketplaces where when we pay for advertising, we can actually see our items come up on the first page of search engines like Google.

As a smaller service provider, Bonanza Customer Service is not as readily available and this can be an issue. Folks will normally find they will wait at least 24H (often longer) for a response to any queries sent to staff. Staff appear to be more volunteers than paid employees and often, the information they provide is incorrect after also being slow to arrive.

On the positive side, the Bonanza booth set-up interface is very easy to use (beware some things like the non-working importer and unintended duplications, etc) and when staff does contact you, in our experience, they have been pleasant and eager to help, just slow at offering help with information and instructions that are sometimes incorrect.

A specific beef with the Administration for us were the innumerable times Bonanza attempted to bill a few days ahead of schedule to a card. The system seems to NEVER retain debit VISA or MC card #s, for whatever reason and thus, each month, the entire booth would get put on hold for non-payment. Once the issue is sorted - by re-entering the card # manually each month - a seller must also then manually take the shop off of the imposed vacation status and update all items for sale. If there were any advertising campaigns (again, NOT that we could find our ads anywhere to begin with, even when paying), the Seller would have to re-start the advertising process with Google or another search engine re-spidering the booth. Not great for a site which is already costing you heavily and administrative issues that were not really the Seller's fault.

The site just doesn't work, doesn't live up to claims and is costly. There are better options by far, at less cost, than a Bonanza booth.

Our opinion.

Overall, Bonanza was and is seen by us as representing poor value and bad overall service to its Sellers. Our rating of 1 star reflects these sentiments and we have now closed our Bonanza booth and chalked the wasted time and money up to experience.

I've sold on Bonanza since 2015 and always had a great experience. One thing I can say for sure is that Bonanza is much more friendly to buyers than eBay or Amazon. Their customer service team has always been extremely friendly and helpful. I've been able to quickly resolve issues with them, and they actually care about their sellers since they are a smaller platform. Traffic will obviously be far less since it's not as popular a platform. But there's never a disadvantage to setting up shop on Bonanza for additional sales. I was surprised to see so many negative reviews on this site. Many of them seem to be complaining about particular sellers as opposed to the platform. Many of the top sellers on Bonanza also sell on eBay/Amazon as well which should make a lot of logical sense. As with any selling platform, it's always a good idea to check a seller's feedback and history prior to purchase. If you really only want to buy from the highest rated sellers then do so, and you're as unlikely to see a problem as with other selling platforms, especially given the crossover. I'm one of them, and I actively avoid getting any negative feedback. Reputable sellers always aim for happy customers and won't nuke themselves.

Many seem to also be complaining about membership fees. I pay for minimal membership fees just because I deemed it worthwhile. I never opted for any expensive plans. You get traffic by increasing advertising exposure which increases the cut of the item revenue that Bonanza will take depending on what threshold you select. If you use zero advertising, selling fees are only 3.5%. You definitely don't need to pay for menbership, and there isn't a huge benefit in doing so unless you are a larger seller.

I also saw some reviews that stated that Bonanza did not help them with their problems. That should never be a concern. Payment should normally be processed through PayPal where you can always file a dispute if needed. PayPal always sides with the buyer if there's any doubt. They are more aggressive than eBay's system. I've never gotten a single purchase through any venue aside from PayPal. Reputable sellers normally prevent most issues from reaching that point in any case. If a seller were truly that terrible, they would not be able to maintain a high feedback for long. Creditcard chargebacks are also always a last resort option. Purchase safety just shouldn't a concern with using Bonanza. Just use PayPal as with any other platform.

Omg, I would not know where to even start. So I bought a few bags from a seller by the name of Janet whom is a seller for Reliance Bargains/ Bargainhouse on this Bonanza.com site. Long story shot the seller did not make good on my purchase for what I paid for due to me giving her a negative rating on my experience shopping with her. The seller Janet was so upset with my rating that she sent me an email telling me to remove my negative feedback or how she was not going to send me my merchandise and or refund my money. Of course I replied back to her in a unkind manner eventually. I contacted Bonanza.com and paypal immediately and of course received all kinds of apologies which is a script if you ask me. Jumping straight to the point it took paypal 3 weeks to get my money back and Bonanza.com deleted my feedback on the seller is had reported. It's like what gives, anyone the right to remove feedback that is not have threaths or bad language? What mail feedback did have was one of my email address posted informing shoppers to be ware and if they would like to see the whole unprofessional emails from the seller to please reach out to me. And of course ppl sure did reach out and I did provide the proffered that this lady kept my money and merchandise and was blackmailing me to take down my feedback or she would not do nothing to give me what was rightfully mine through purchase. To top off the insult Bonanza.com had the balls to send me an email stating to give me $200 on shopping goods on their site if I give positive ratings. So I cursed them out for removing my original post and then cursed them out again for trying to buy positive feedbacks from me, if I can't tell the truth to others about my experience I damn sure won't lie to ppl to make your company seem perfect or like am A+++++ anything. Ppl if you want to do business with anyone review the reviews first as maybe I could had saved myself the experience from hell had I read what others went through. I told them before I'm not a seller I am a regular shopper and believe in quality service be it is in person or via online so I will never lose nothing but my time dealing with F------- minus companies which is very valuable to me. Some ppl think our reviews are to hurt these sellers when in fact it's to help others from making the same mistakes we have, I am very passionate about helping others and for that reason I don't mind investing my time. Good luck to everyone whom does business with Bonanza.com and or Seller'seem name: Reliance's Bargains
Seller's email: *******@gmail.com

My wife bought this item - CHANEL Gunmetal Brooch Pin Black Crystal PISTOL Handgun 2014 Limited-Edition NIB Transaction ID: ******* from Simplicity01 on this site and we just found out it is counterfeit Chanel merchandise!

1) Seller claims it is from the Chanel 2014 Dallas Collection but the brooch is marked 2013
2) the lettering on the black Chanel pouch is different than any other authentic black Chanel pouch that she has and we can take pictures of that
3) Seller is selling ALOT of other counterfeit Chanel items and I took screen shots of those items and can prove it! Additionally, I sent the seller emails of what the REAL BACKS of the counterfeit Chanel brooches she is selling SHOULD LIKE LIKE because my wife owns them and bought them direct from Chanel!
4) there were no tags or receipts provided
5) We just heard back from an authentication service and the lettering in the oval Cartouche is upside down and the marking is sloppy not consistent with authentic Chanel merchandise. I will provide pictures of this as well. This is counterfeit Chanel!

In conclusion, I am now having to mess around with PayPal and this seller to get our money back.

AND BEWARE OF SELLER SIMPLICITY01. She says in her profile that she left ebay to come sell here. Yes, I wonder why? Because even as low as ebay's standards are eventually (if she wasn't already) she would be kicked off ebay for selling counterfeit Chanel merchandise!

I have NO IDEA what action Bonanza takes regarding authenticity and removing members. They just tell you to call PayPal.

IN SUMMARY BEWARE OF THIS SITE FOR COUNTERFEIT HIGH END ITEMS- ESPECIALLY SELLER SIMPLICITY01!

Update
Seller immediately refunded my PayPal for the total amount of the claim ~$600 USD. Now if something was authentic would you refund the total purchase price immediately and not ask to have the item returned? I think NOT. I believe this further proves that the item is counterfeit Chanel merchandise. The seller also removed the other items that I challenged were counterfeit BUT MANY MANY MORE ITEMS the seller is STILL SELLING ARE COUNTERFEIT Chanel items. Hopefully, Bonanza will do the right thing and force this seller to PROVE authenticity of ALL the items being sold. Lastly the seller thanked me for my understanding in this matter. SORRY BUT I DO NOT UNDERSTAND OR CONDONE THE ILLEGAL and PUNISHABLE BY LAW activity of the sale or transport of counterfeit merchandise!

Bonanza.com's response has been that the seller has a 100% feedback rating. Is it just me OR is everyone scratching their head and asking what Bonanza's response that the seller has 100% feedback proves? There is some neutral feedback for this seller. If I could change my feedback from neutral to negative now that I know I bought a counterfeit Chanel item from this seller the seller rating would NOT be 100%. It does not appear that Bonanza will take any action against this seller; the seller retains their "stellar top rated seller" rating. Guess I am not surprised. All this site like so many care about is making money. IN SUMMARY USE CAUTION BUYING HIGH END DESIGNER ITEMS ON BONANZA especially from seller Simplicity01