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Ordered Turbo Tax Downloadable version from this web site like i have done for the last 5+ years from other sites. Downloaded and installed. Got a email from them with the licence code but the code does not work. Tried to call the support number listed on the web site several times, no one ever answered, even during the times they had listed they were open right next to the support phone number. (it also is not a tole free number) Ended up leaving a message and also sent a email to the support email address listed on the site. That was 3 days days ago and I have had zero response and still have no valid licence code.
Entered my Welcome code, zip and name and it said it didn't think that my name was a valid name and would not let me go any further with out contacting someone. Then the link just takes you to the contact page. Poor design, Poor interface. Looks like sign up is of poor design and does not work at times. After seeing all the bad reviews, perhaps i am better off not ever being able to signup
Web site clearly says "... no waiting around. All orders are sent as soon as payment is received. Enjoy your gaming!" It is a lie. Ordered 3 days ago still not received and no communication reply from company. I see lots of other complaints about this site now... I wish i would have checked before giving them my money. Now i have the headache of having to file a came with pay pal to get my money back.
Added 30 min after above post.
WOW within 10 min of positing this review i get contacted by the company for the first time about this issue. (you can see the reply on this page) How strange is that. As a paying customer I could not get anyone at all to reply to me for over 2 days even sending request through pay pal for non delivery of items paid for i got no response. Now that i am a unsatisfied x customer i get contacted within 10 min of posting a negative review. Speaks volumes about this company doesn't it.
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Hi Scott,
We ask all first time customers to provide a working telephone number as well as a valid home address for verification. This is stated in our terms. We have had to put this measure in place because of a very high amount of fraudulent payments made to us using PayPal. We hope you understand why we have this measure in place and although you may assume PayPal is safe and secure. Many people daily have their accounts hacked.
Since you have opened a dispute and escalated it you will receive a refund from PayPal eventually. Problems and issues can occur but we encourage customers to contact us before opening claims to avoid problems and delays in the future.
Kind Regards
EF Support