BanggoodReviews 3,247

Required their support team twice lately, as a VIP5 user, and the experience was disappointing. Their service is slow, unresponsive and unwilling to provide solutions to problems occurring to loyal customers.

I bought an electronic bicycle from banggod and after 3 days the motor stopped working.Just to be sure i went to the mechanics he said it is deffenetly a problem with a motor. I spent 30 euros for opinion.I cannot use my bike its arrived with damaged motor.
Afteri opened a dispute banggood sended me a motor without a house and with shorter cable which is reduced the service cost.i payed plus ******* huf.
Under the dispute Banggood promised me to pay back partly the service cost ******* HUF and i have a screensot about that.
So once again i got a damaged product the bangood solution was to send me only a motor and they asked me that can i build it in?No it is a profession so i had to pay a service to build it in.
The servicer told me that i did not got exactly the same size of the motor and with a shorter cable(they has to change it)that is why the service cost was ******* huf.
On the dispute the dispute team promised me when i got the motor they will pay partly the service cost ******* huf.Even they confirmed my bank account number. Of course i didn't get any money.
Now they are ignoring my question about the payment and they are not planning to pay back the amount.
It is not about i need to choose between refund or change the product. Because they sended only a plain motor of course i had to pay service cost what they need to pay back!

Regards;
Diana

The company refuses to accept responsibility for defective products. I have uploaded screenshots where the company gives guarantees on its products without stability and not legally like all serious companies. One customer is told a different time guarantee and another customer is told a different time guarantee for two products of the same category. The conclusion is yours to make.
(Your own conclusions. The first and second photos are one customer and the third and fourth photos are the other customer.)

The product exceeded my expectations in every way. Its quality and performance were exceptional, making it a fantastic value for the price. I was particularly impressed with its durability and longevity, as it has consistently delivered outstanding results over time. Overall, this product has greatly improved my daily life, and I wholeheartedly recommend it to anyone in need of a reliable and effective solution.

Such a lovely experience. The girls made the experience really enjoyable even in the current climate. They were so helpful from start to finish., offering great advise and going above a beyond to help me find the perfect dress

I ordered a drift car, a battery, and 4 wheels.
I received wheels but the package returned because of a Postnord delivery problem.
Banggood refunded my money. Then I ordered the same products again in July 20.
The estimated delivery date was 14 August and 2 Sept.
I noticed that the package was in Germany and said " It is waiting to be picked up by the local post".
But it has stucked in Germany. When I contacted customer service, they said that they had refunded the order.
And couldn't give me any clear reason why they couldn't deliver the packet.
By the way, I received another 4 wheels of the drift car.
Just now I had 8 wheels without the drift car. The customer service offered me 200 points for the compensation.
My first time shopping via Banggood was terrible.

One of the worst platforms out there. I purchased A smartwatch it work fine for a few weeks it started to flicker I sent them an email right away. They asked me for some proof I sent them pictures they weren't happy with that they wanted more proof and then the watch suddenly stopped working the battery stopped taking a charge. So I wrote them again told them about my problem they asked me to send them pictures I sent them pictures of a watch that doesn't turn on now they want me to use a cord for my phone to try to charge the watch well it's a completely different cord that I have no idea where to get it's a magnetic four-pronged cord it just doesn't make sense the kind of proof they are looking for. Been going in circles for a week they keep asking the same question like it's an automated robot silly stupid garbage I told them this evening to shove it I'm so sick of this over and over same question they don't even know what cord is used to charge the watch because they're asking me to use my cord for my phone so I just throw the dam thing in the in the garbage. And I'll take the loss of $160 never again why I buy from this company and I urge you not to as well b
here's a few screenshots of them asking me what to do or what to send remember this watch is completely dead will not take a charge and I've already sent them pictures of this

Don't buy from Banggood.
I ordered I TOURSOR E5B 60V 30Ah 3000W*2 Dual Motor 11inch Folding Electric Scooter Dual Oil Brake 100KM Max Mileage 200KG Max Load E-Scooter
I got a cheaper 10inch version, no customer service,no response, good luck, lost
Buy Amazone at least someone will respond.

Banggood: The biggest and best shopper scam company. They cancel your order when the product is priced at the wrong price and you managed to buy it. You lose any coupon you have redeemed (without being refunded), after your order is automatically canceled by the system, due to the incorrect pricing of the product. Also, Banggood retains each user's personal data even after the user requests to delete their account and all their personal data. While the staff at Banggood's service department at the time assures you that everything will be deleted, after supposedly deleting your account, Banggood's database has kept your email, phone number and paypal account of each user. When a product is defective they ask you to send them a video so they can see the problem. When they accept that it is indeed a defective product, at first they offer you a refund, but not the full amount you paid to buy it, but a part of the money. If you don't agree, they raise the amount a little more. Then they may offer to give you points that you redeem for products. On this now with the points he needs attention. Banggood points is a scam and misleads the buyer because there are terms and conditions that make it impossible to fully redeem the points and discount any product.
Banggood company also cancels in its own way the Allowance coupons that were previously combined with other Coupons and offers. This happens by showing an error at the end of the purchase, in the cart before the payment is completed.
Be very careful when asking Bangood to delete your account. When the user requests deletion of the account, the representative of the service department assures it with the following answer: "Your account will be deleted within 1 business days.", but his account remains open until the user realizes it himself and repeats the deletion request process with the department that initially did the first process. There is indifference and also the personal data of each user is not completely deleted...

Imagine having to pay for shipping out of pocket for a product that came faulty, and refusing to refund until the package is returned to their return center, don't even imagine because this is the reality with Banggood. Absolutely the worst customer service and headache from resolving anything if your product is faulty.

Also, prepare to get the one-word treatment like "ok" and "thanks" when they refuse to help further.

I ordered a tablet from this site (Alldocube iPlay 50 Mini UNISOC T606 Octa Core 4GB RAM+8GB Virtual Memory 64GB) and it was terrible. Also when I tried posting my review it would not go through so I can only assume they are censoring negative reviews. The process of making a return is very unfriendly and their customer service is non-responsive. It's taking all my willpower not to curse them out.

This was my review that they have censored by the way:

Touch screen doesn't register half the time. It keeps freezing and is laggy all the time. My oppo 52 phone is 10 times better at doing everything compared to this. Waste of time and money. Borderline scam, do not buy. Also no case (the page doesn't mention a case but every online review/unboxing shows that this product usually comes with a case). I guess they take the case out and sell it or something...gotta make that extra penny.

It has been over six weeks still haven't got my orders, cannot contact them, These guys are horrible

I got my product before
Deadline and got it very good condition thanks to Banggood team
Hope to buy from them again.

I bought an electric scooter worth around €1000.
Integrated shipping with additional insurance to protect me.
Parcel arrived damaged and accepted with reserve. I assembled the scooter and it actually had a malfunction.
I promptly opened a ticket for assistance, but the ordeal began from there.
For weeks dozens of useless messages from assistance that always aimed to get around the problem.
I still haven't solved the problem and I paid for the repair at a service center at my own expense.
I consider it unacceptable that a new product with full warranty is not protected at all.
For this reason I strongly advise against BANGGOOD!

Very good product great features their customers support is very good I will recommend everyone this website.

Ordered three items got one, and one empty box. Banggood plays email tag. With no signs of sending missing items. Wants me to close missing item claim. With claims to send after I close claim.

They couldn't read or write my address correctly so they sent my pack to some random delivery box in the other half of the city which was 4 hours from me, and I had to contact with the delivery company if they would be that kind to send my pack closer to my address what banggood warehouse messed up. But I still had to wait 2 more weeks when my pack was already in country because of the delivery company support wasn't the best either.

My son spent MONTHS researching drones. We were sent a DEFECTIVE product and then given a run around. At first, no one answered my emails. Then, we were told to send a video of defect, along with picture of packaging for a refund, which we promptly did. No refund given. Next, we were told to send item back at cheapest possible shipping option. This has not at all been a positive or productive outcome. A refund was warranted and I have contacted Better Business Bureau. BUYER BEWARE.

Totally awfull shop. I'm making a lot of orders from Europe warehouse. But they totally doesn't respect customer. They can't ship order 2 weeks. And customer support just have 1 answer wait 48hours you will receive mail about that, but you didn't receive anything. And going to write again, and you hear the same again wait 48 hours. Then one of the order i receive. It was chair, box was totally damaged, and gaming chair had 7 holes in leather. Open the case wait for 2 weeks till they replay and they offer to me 800points :D and start to ignore me in that case which i open in banggood page, so i decide open that in bank charge back. Never buy here again. They do not have any respect to customer. Also they remove negative feedback in reviews. They doesn't approve negative reviews so all of the order reviews are approved only the 4-5 stars reviews. Look to dates in pictures. Always lie from CS and they even can't ship order for a 3 weeks and cancel it.

I purchased a cellphone from Banggood in January this year came out with faulty speaker which I hardly could use it. I opened a ticket requesting return & refund. I paid the postage with the item well packed to Guangzhou China. Few months later I got the item sent back to me. This poor cellphone traveled half of the world then back to me. I did not know what happened. Then I was requested to send back to China again. Same thing is happening. I called the Chinese Custom quoting my tracking number and was told that the receiver filled fraud information in the claiming form which not only the price of the item but also the exactly what is in the parcel. The Banggood will never refund to the client they are playing trick try to push the problem longer and longer. Never choose BANGGOOD.