Bruno R.

I've been a loyal customer I believe ever since they started I've had a few packages go missing because of the bad area I live in I had a package go missing the other day temu refuses to give me a refund or resend a new package they say I should stay home all day and wait for my package to arrive but some of us work the delivery driver should know that they are delivering in one of the worst parts of the city and if nobody answers the door package should be sent to a holding place or a redelivery not a phone call nothing just pictures of the item left in my door got home from work item is missing this is the second item in a year first items they covered second item they told me no they wouldn't so shame shame on you temu and the delivery companies who deliver for them there's got to be a better way but I guess a million dollar company has nothing better to do than to keep our money I'm not going to sit home all day take your day off work to accept the package... There are some bad people out there as well they tried to play with the system and make it hard for us honest people to try to get a refund or redelivery of our items

First thing is I have nothing negative to say about Alibaba Infact they were a great help.I purchase a head unit from this seller on the Alibaba site the delivered my head unit with issues from the start the seller tried to help me with my issues but had bad communication not sure if it was language barrier or not head unit was not working as expected the customer support was very unclear and hard to respond to as the were asking for pictures and videos of things that just couldn't be sent on video or picture support couldn't help with can bus programing if simple things so the minute I asked for a refund or exchange for something better. They started to talk down to me and refused me any type of support...so I had to do refund resolution with Alibaba who took over the case asked me a few simple things and they ended up taking care of me the seller at the meantime would not read any messages and totally ignored me now the situation has been taken care of I still need support for my head unit and the company refuses to even deal with me because I brought up a refund dispute very unprofessional I don't suggest you buy anything from this company I will add other names that they go by in the screenshot thank you so copy and paste

One of the worst platforms out there. I purchased A smartwatch it work fine for a few weeks it started to flicker I sent them an email right away. They asked me for some proof I sent them pictures they weren't happy with that they wanted more proof and then the watch suddenly stopped working the battery stopped taking a charge. So I wrote them again told them about my problem they asked me to send them pictures I sent them pictures of a watch that doesn't turn on now they want me to use a cord for my phone to try to charge the watch well it's a completely different cord that I have no idea where to get it's a magnetic four-pronged cord it just doesn't make sense the kind of proof they are looking for. Been going in circles for a week they keep asking the same question like it's an automated robot silly stupid garbage I told them this evening to shove it I'm so sick of this over and over same question they don't even know what cord is used to charge the watch because they're asking me to use my cord for my phone so I just throw the dam thing in the in the garbage. And I'll take the loss of $160 never again why I buy from this company and I urge you not to as well b
here's a few screenshots of them asking me what to do or what to send remember this watch is completely dead will not take a charge and I've already sent them pictures of this