WomanWithin

I ordered a pair of jogging pants and a tee shirt 7-22-23. Was emailed back confirmation number, and all shipping info and credit card information what I bought complete order,it's now 8-8-23. Have not heard anything. I just got off the phone with them there is no such order. They have no information about my order. Said there was no ordered made yet Iam reading to get my copy that they emailed me. I have ordered quite a few things from them in the past. But as of this summer most things we sent back. Then you get a credit but never information on how much you get back and not emailed a credit voucher.

I did not see this refund policy anywhere when ordering. What a ripoff
Refund to the original method of payment and a return fee of $9.99 will be deducted from your refund. PLUS
My refund amount is 15. And
Because I bought the wrong size I get to pay postage to exchange or have my account credit. SO in other words they don't refund anything they end up keeping all my money

I have noticed that over the last several-at least four- years that the quality of the clothes has gone considerably down. Shoddy fabrics, seams crooked or threads left hanging, even seams coming apart after only 1 or 2 wearings/washings. Long sleeves that are no longer long, fabrics shrinking even washed in cold water. Yet prices keep increasing. Can no longer justify paying high prices for shoddy work.

I have purchased from WW for many years. The quality of their products has steadily declined, shipping times have been longer and longer and now their "customer service" has put me over the edge. I will never buy from WW again. I bought a shirt that I washed before wearing because it had a smell. The shirt (a pintuck gauze) practically shredded apart and it was a gentle wash. Customer service informed me that they would not refund or replace an item that has been washed. I guess quality control means nothing to these people.

They advertise numerous prints and colors of a sleeveless print lounger, priced from $19.99. Click on that design and what do you find? A line of different colors and prints -- priced from $29.99 to $34.99. Only one size of one print comes in at the advertised $19.99 -- apparently a size and/or print they either can't sell or are nearly out of. But that $19.99... boy, they really emphasize that price. I've also found that a sale price one day disappears in no time. Shame on them.

My billing and shipping address are different. I ordered a gift to be delivered to another state. They delivered the package to the billing address. No one in the customer service was able to understand what was the issue, and, when they finally understood what happened, they blamed Fedex. This is just unbelievable.

I placed 2 large orders in late January. Things have been trickling in a little at a time. I've received notice that one won't arrive until May 5th. Today I received a $40.00 blouse I've been hoping to wear with a pair of coral pants. It's solid orange with no pinstrips as the picture and definitely not sweet coral and white as described. No invoice in the package so return is going to be a chore.

I ordered 3 items on March 22,2021 which were to arrive on April 5. I can't get anyone from customer service to speak with. Their voice mail said they don't have a record of my phone number. I put the customer number in and their was a record of my order. Is this a sham business?

This catalog is supposed to be designed for women of a certain age but it doesn't take into account that women of a certain age are women of a certain age. Instead of just being able to go on and get what is seemingly decent clothing, what you get is pushed and pulled around by what seems like great deals but only if you "join their clubs". My mom asked me to place an order for her because her email was constantly flooded from them, they make it super difficult to return anything, their customer service is subpar probably outsourced which isn't always a bad thing but in this case it is. Very very difficult to deal with unfortunately.

Woman Within cheated me out of my money. I ordered 2 tops, received 1 and they now are refusing to send the second top unless I order it again and pay more money! This is unethical and I will never ever buy from this company again. BUYER BEWARE OF THIS COMPANY!

I placed an order for three items online. I received two of the items but the third was shipped separately. I was given a Fed Ex tracking number that didn't work and a delivery date of a week ago. Still have not received the order. I contacted the company via their website but never received a response. I checked the status of the order again and they now show a delivery date of next week. The tracking number is still incorrect so no way to check to see if the order has even shipped. In addition - I was supposed to receive 60% off per an email they sent me but the discount was only applied to the cheapest of the three items. This company is a real rip-off and they have no idea of what customer service is. I would NEVER shop here again.

Placed an order from this company totaling $25.73. Then had to return it. I chose a gift card so I wouldn't be charged a restock fee. Since I did not receive a gift card in the mail or by email, I figured it would be store credit on my account. When it came time to order and use my credit, there was none to be found. They stated once they issue the gift card and 90 days have passed, the gift card number "disappears' and they no longer have record of any credit. Doesn't matter if you never received the gift card. They conveniently do not add it onto your account for later use. I did not know this. So I am out $25.73 and Women Within has the shirt I returned. What a shady way to do business! The representative was very rude and stated that they did not keep my money, it is floating in space somewhere!

The worst customer service ever and could care less if you get help or not. I qualified for free shipping and something happened on the website and didn't get the free shipping so I called to ask them to credit my account and they said there's nothing they could do. I will never order from this company again.

I paid $154.00 for an order of four pair of pants and returned them to exchange the size. I didn't get the exchange order nor did I receive a refund. Their excuse was that it takes two weeks to process an order and it has been three months. I have been a customer for years and their prices have gone up while the material quality has gon down. You can see through the material. Time to find a new clothing company.