Gave them a 2nd chance. Bad idea. Bad quality - and $11 to print a return label. NOPE! Never again.

TOTAL RIP OFF! :( :( :( :(

Never received an invoice nor return label in my delivery. That was concerning.
Spoke to one customer service representatives regarding a refund as the item was too large and didnt fit well. The first agent was lovely and attempted a full refund. But for whatever reason, the refund amount included a $10.00 return fee (amount of the shipping). She had said that I shouldnt be charged for a return. Unfortunately, she was unable to correct the mistake. I was fine with that as everyone makes mistakes and, she was lovely. She then transferred me to a resolution specialist who was a nightmare to deal with. In all my life, I've never dealt with such a ghastly and unprofessional representative. She was rude and incorrigible. No pleasantries. Poorly mannered. And in the end said, she didnt know why she couldnt adjust the refund amount and to just send it. I again requested an invoice with the CORRECT refund amount. She raised her voice and said, "I can't give you no refund without the item returned". She obviously didnt understand. I told her that she was rude and to forward me on to someone who may be able to help instead of brushing me off. She transferred me to someone else and the call was dropped. I called back and gave my order number. I then had to reiterate the story. I asked the agent to please review the notes. She said, "yes, it says here you wish to speak with a representative". I said "yes, at this point that would be great".
I finally spoke to a supervising representative who apologized for the inconvenience and the previous representatives lack of professionalism. I said please review the recorded call with both representatives. Apparently, both representatives were incorrect regarding the return amount. They DO NOT REFUND THE SHIPPING. AND THEY CHARGE THE SHIPPING AMOUNT AGAIN WHEN YOU RETURN MERCHANDISE. PLEASE REVIEW THEIR RETURN POLICY BEFORE PURCHASING. Secondly, I stated that this is a teaching point for your customer service representatives as, they are a reflection of the company. I did not recommend here being terminated. I believe in educating the ignorant. Lol. Firing someone doesnt correct their behavior and, they will ultimately behave in the same manner until another customer suffers and complains.
Given my experience, the supervisor waived the shipping cost to return the item but, he cant refund the initial shipping cost. I explained to him that although that's fine and dandy but, to be charged for shipping and return is ridiculous. This is a partial refund.
He tried to convey that most companies have this policy which is not true. JCP, Macys, Nordstroms, Amazon, Walmart do not engage in such practices. Sadly, he was more focused on the good will of his "accommodation" instead of recognizing the shipping fees and still, only a partial refund at best. This is not disclosed at the time of purchase (albeit maybe in the online return policy). I DONT RECOMMEND THIS ENTITY.
Poor customer service. Terrible return policy. I highly doubt they will survive in the years to come.

I started ordering from Woman Within in 2005 when I was looking for an outfit for a certain occasion and at that time I was very pleased with that order and started ordering regularly. I still have some of the items from the first 5 to about 7 years that were decent quality pieces. Shortly after that, though, I started noticing a big decline in quality. As an example I had previously ordered several of their berber jackets for myself and others through the years but when I ordered another one it wasn't the same because the lining which originally had always been a soft silky material that stayed in place and felt very comfortable and warm had been replaced with a stiff slippery material that crackled when you move and would slide up when sitting in the car and they were no longer warm and comfy. I had also in the first years ordered many of their thermal tops and thermal nightgowns which back then were thick and soft and warm. Their thermals now are a joke. They are thin and stiff and have a waxy feel to them. The so called print thermals are thin material with the print just stamped onto them, not woven in. After sending many of these back in recent years I will no longer order them. Other things I have bought, mostly tops, don't last. They get pills all over and lose their body and just look raggedy after just a few washings. Another problem I have written to them many times about is that the necklines on large sizes are cut out so wide and huge that they leave half your back bare or fall off your shoulders and that's not only on the scoop neck styles. Just because a woman wears a large size does not mean her neck is the size of a redwood tree. I have returned countless tops because of this even back when the quality of the clothes was still good. I also find the cost of returning items is too high and even the cost if the clothes is way too high, especially now that the quality is so poor. Another thing that is irritating is their so called "sale"prices. I get catalogs from them starting at the beginning of each season with "sale" prices right away, then get bombarded with more catalogs every week, sometimes 2 a week, all with different covers claiming sales but inside are same item with same prices all season long until the final end of season "sale" catalog with the same prices. Very seldom does any price go down. I am really disappointed in the decline in quality though as I was willing to pay their prices for the items and the shipping, returns etc. as long as I was getting good durable clothing. I still occasionally will order but usually end up sending most things back. The back orders have been terrible since the pandemic, several items never came at all and 1 return must have gotten lost because after months of checking I never received a refund and unfortunately I misplaced the tracking info so I am out about $80 on that one. I won't blame that on the company but I don't know how it did not reach them. Also the last thing I ordered had no invoice or return form in the bag. So I really don't have much good to say about this company anymore and the same goes for their counterpart, Brylane Home. Quality has gone way way down. Used to love their thermal blankets, now they feel like they are made of heavy rough ropes and they shed all over. Wish I could still get nice things like I used to from these companies.

Several issues in the past few months - first issue was an order that was delivered, missing one of the items. It took more than four months to finally see a credit for the item, there was almost a month between each email from them, and even though their questions were answered within the email thread, they kept asking the same questions again. It seemed as though they were just waiting for me to give up. I do give them some credit for finally providing the credit on my account, but I shouldn't have to work so hard when they left the item out of the delivery in the first place. It's as if they refused to believe they could have made a mistake. The latest issue is the one that will disconnect me from this business forever - I made a big order, just weeks after we moved out of our home of 24 years. Our realtor gave me a generous gift card, knowing I like these clothes, so a few weeks after the move, I shopped using the gift card. Immediately upon pushing the "place my order" button, I realized I had not revised the shipping address, so it would be going to our former home. I emailed within an hour of placing the order, and changed the default address on my account, yet *three weeks later*, when they finally responded to that email, it had already been shipped. I made a phone call when I got the shipping confirmation (2.5 weeks after making the order), seeing that it was indeed going to our former address, and was told that, once the items were delivered and I did NOT receive them, it would be a simple matter of filling out a form, then a replacement gift card would be provided as a refund. They also agreed to cancel the final item that was on backorder. However, via email, I was told that I could "just" re-direct the package (I cannot - it was the US Postal Service, they only take alternate directions such as "drop off with a neighbor" or similar - not "oh, ship it 250 miles away"). We've gone back and forth with further emails after that (at least two weeks between their messages, again), and last night I received an email telling me that it was my fault, I had them shipped to the wrong address, I should follow up with the shipper directly (did that, couldn't change), or ask the current residents to send it to me (it's up for sale, no residents yet, and the renovation team hasn't seen it), because there are NO REFUNDS in this case. I am heartsick over this, I have shopped here for decades, and I will NEVER do it again - not Woman Within, not any of their affiliated brands - and I'm sorry to say it, because the products are high quality and I will miss them, but no one should have to suffer this kind of garbage. Each time they email, I write back immediately, and I never receive a response before at least two weeks have passed. It's awful. Do not shop here. They don't deserve the business, when they treat customers this way.

First I will tell you the GOOD! These clothes are really made very well and look very nice on! I always have compliments on whatever it is that I'm wearing! And it is always Woman Within or Roamans for the last few years! Everthing has washed well and nothing has shrunk! I will say that you should invest in laundry detergent for dark colors, because a few (not all) items have faded a bit. Really just 2 shirts and 1 pair of black pants. That's not too bad out of all their clothes I own and have washed! And that is "before" I bought the detergent for dark colors! I was just using regular detergent even some that said oxy clean! I found out, the hard way that even though those say "safe for colors" most of regular detergent is not! For bright colors, and especially dark colors, such as black, navy, dark grey or burgundy, you should really use a clothes detergent that actually says right on the label, for dark or colored clothes! Downy for darks is a good one, so is Cheer Colorguard! If you can't find them at the grocery store, you will find them online! It may sound like too much trouble but it's really not and it is worth it if you don't want your nice bright or dark clothes to fade! Another tip is to wash in "cold water" and "inside out"... and do not dry for longer than necessary or in too hot of a dryer! This can also "fade" your clothes! Plus, wash, inside out! Anyways, I really like these clothes! I have yet to be disappointed... now, On the other hand, for the BAD... the customer service is just about the worse customer service you will probably ever come across! If you DO have to call, first of all."avoid calling" really. Try to NOT call, unless you absoulutely must! They are so very rude and they really don't care that you have a problem and could care less if they help you or not! I know, how do these people get away with it or why in the world do they even still have a job?! I really "have no idea!" I don't know why any company would allow this kind of bad behavior and terrible customer service! Obviously they just don't give a s__t... It is very bewildering! I use to call my order in but I would be so pissed off and disgusted by the time I got off the phone, that I was sorry I called in the first place! I now only order, ONLINE from Woman Within! That way I don't have to speak with ANY of their RUDE people! If you DO want to order some clothes, don't call! Don't put yourself through their shenanigans! It is just NOT worth it! After all of the terrible reviews they get you would think they would have a "Gigantic meeting" or something and TELL these people that they really NEED to be NICER and provide GREAT customer service and they should have a survey at the end of the phone call to ask various questions on the customer service you reveived! And if these people had too many negative surveys or comments, that there WILL BE REPURCUSSIONS, PERIOD! Hopfully that would change the way they treat people! But, does whoever is in charge over there, or the owners, care enough to do that? We may never get the proper service from Woman Within, you just have to decide if you want to purchase their clothes, to ORDER ONLINE! OR not order all all!

Im not the type of person that leaves a negative review because you dont know if there's more in the background affecting the person you speak with (empathy) but yesterday Tuesday 1/28/2020 around 5pm I decided to called WW Customer Service because after never received my original order on time they sent me a new pkg that I decided to exchange by following the instructions on my invoice BUT they have decided to send me exactly the same I returned and the reason VICTOR gave me was because I needed to call to place an exchange if it was an original internet order that if I follow the instructions on my invoice the colors on the catalog and online are different so because WH couldn't understand they send me the same? First, wherein the instructions for an exchange it says that? VICTOR just told me that I needed to call and omit the instructions, Like if I know? They are really good to charge you right away and return your money with delay and when the error is on their side because again I follow the instructions for my exchange just like the back of m invoice said but guess what apparently the WH for online order and the WH for catalog orders are different and the system doesnt communicate so US the customer have to learn that the hard way... so here I am, still waiting for my order (I placed at the begining of December) and when I receive it, it will be wrong so I will have to go through the exchange process all over again knowing now that I have to call and not follow the instructions in the back of my invoice, This is not fair because the only solution LIZZY (Victor's Supervisor) gave me was to place a new order, meaning charge me again and then wait to receive my product and return it (being change with $8.99 for returns) to get my money back and be able to get my products faster... UNBELIEVABLE! VICTOR even told me in one moment that he wasn't there to argue that "it is what it is" and that's I needed to decide what to do.
WORST CUSTOMER SERVICE EVER, I'm going to wait until I receive my product because I have to then go thru the exchange process again and NEVER EVER order anything from WW, I like the product and the quality but if this is the cost for when I need help and support HELL NO!

I've bought from Woman Within several times over the years. This site offers mostly casual clothing in women's plus sizes.

Cons: Their shipping is on the slow side. Count on at least two weeks from order to delivery. Skip the rush delivery fee - it will only shave off a couple of days from that.

The quality is hit and miss. Don't buy anything from this site expecting haute couture. It's low-end fabrics and styles. I tend to order a size bigger than their size matrix claims. Count on any cotton blend drawing up in the wash. I bought a pair of their "Seven Day" knit pants which arrived a good four inches too long for me. After a couple of washes, they were at least two inches too short. To be fair, that's the only item I received where it drew up so drastically, but most cottons and cotton blends do draw up when washed.

Fit can be awkward. From my experience, the waistlines are ALWAYS cut too short. When they draw up, it exacerbates the issue, sometimes to the point a garment is nearly unusable.

Other reviews mentioned sizing. Their sizing is NOT the same as at a regular store. In most stores I wear a 3x or possibly a 4x. In Woman Within sizing, that translates to a 1x or 2x. Read their size descriptions before ordering and you'll avoid a lot of issues.

Pros: Shoes I've bought from Woman Within are usually a good buy. Most of their shoe sizing is consistent, and the quality is better. As with the clothing, you won't find high fashion here, but their shoes tend to be comfortable and well-made. They carry some brand names like Hush Puppies, I like their house brand, Comfortview, though they tend to be stiff and need to be broken in.

I've only returned one item - a pair of shoes before I pinned down my size with them. I had to pay to ship for returns, which made me debate whether to even bother.

I DO love their Seven Day brand skirts. They're comfortable and long enough (even after shrinkage) I don't hold my breath if I have to bend over. I work from home so don't need something super dressy. I also like their "Perfect Tee Shirt" line. It's not the softest fabric, but it's also not see-through. Their tunic-length tee collection doesn't seem to draw up much if any.

Always use coupons, and be aware coupons only apply to their house brand. Their pricing is inconsistent - some items are priced well for the quality, some ridiculously high.

This review is a few years overdue, but important nonetheless...
I am so sorry I did not look up reviews about Woman Within before ordering from them. I somehow received a Woman Within catalog in the mail. I quickly glanced through it, and found two things that I needed (shorts and capris) which caught my eye. The items were on sale, so I decided to purchase them. I placed 3 orders with them, each between about $30 and $50. A few days later, I found online that Woman Within was offering a short-term special of 20% off one's entire order if purchased within the next couple of days. After seeing their shipping charges, I foolishly decided to go for it, and placed a sizable order to try out more of their clothing items and take advantage of this "offer" so I wouldn't be burned too much by shipping charges, as I'd recently been with another company. In my mind, I figured that I could always return the items that I didn't like, or that didn't fit, and I wouldn't be out much.

I have a number of complaints about this company, as follows:

SIZING: I am not a plus-size woman, but I am no longer a medium in regular sizes. Since I wasn't sure about sizing, I decided to use their sizing chart found online and in their catalog before placing my order. As others have noted on this site before me, their clothes are much bigger than they claim them to be (and I used not only numeric sizing, but I took out a tape measure and measured myself to make sure it was accurate before ordering). I can basically swim in virtually everything I ordered using their sizing information. (And they expect customers to pay shipping both ways for their inaccurately posted sizing!)

QUALITY: Again, as others have noted, their clothing is very poorly made. Virtually every top I ordered has at least one pointed shoulder because the seams are sewn incorrectly.

SHIPPING CHARGES: Once again, like many others, I don't like being charged shipping coming and going. For small orders, you'd better either like it or give it away. Otherwise, you will be paying Woman Within for the item in shipping charges and have nothing to show for it. Also, as many may not know, and I just found out recently, Woman Within charges customer tax on their shipping charges. So that tax amount you see on your statement is not just for the clothing and accessories you may have bought from them. It is also a tax on the shipping charges they are making you pay. Shipping charges with most other companies are a set rate, with tax, if any, included. Not at Woman Within. They will see to it that you are giving them even more money by charging you tax for that as well.

OVERCHARGES, CHARGES TO MULTIPLE CREDIT CARDS and MISINFORMATION: Here's the real kicker... Since I was not familiar with this company, I decided to use PayPal rather than giving them my credit card number directly. My large order totaled $564.42 for the clothing; $623.97 with shipping and tax.

In about a week, half of my large order arrived to my home (about $370 worth). I tried on every item, carefully made notation as to why I would be returning most of it (mostly size and quality), and waited for the remainder of my order so I could send it all back at once.

A few days later, I stopped at my post office to pick up my mail there and found there were two delivery notices in my box. This seemed strange to me because it been at least six months since I ordered anything to be delivered to my P. O. box. In my mind, I thought perhaps there was a letter for me for which I needed to sign, and the two notices were a 1st and 2nd notice for the same item. Boy was I in for a big surprise! The postal worker took my delivery notice slips and returned with two huge packages from Woman Within. I couldn't understand why they had shipped to my P. O. box, but I let it go and just assumed this was the balance of my big order. When I opened the two packages it was like "Groundhog Day" all over again. WOMAN WITHIN TRIPLED MY ORDER! Nearly identically, the same things that I had already tried on a week earlier, were in these two bags. I then looked at the invoices. There were three different invoice numbers, and three different totals (each between $340 and $387). I then went to check my credit card transactions online and found that Woman Within had taken all of my orders, which totaled $747.13 including tax and shipping, and billed me over $1552. 80 for the items they shipped, with more to be billed once the balance of my original order shipped three times over.

It took countless calls and hours with my credit card company on the line with me to Woman Within to finally get this resolved, because they refused to help me when I called on my own

Stay away if you can. If they don't triple bill you, they will get you with their shipping charges and tax on same for their mostly cheap products of various unknown sizes that rarely align with their sizing charts.

Good