WomanWithin

I only made the mistake of shopping here once. They ripped me off. First I was charged for back ordered items. Then I receive my half order and find my size large is a two person tent. So 3 shirts to be returned, the yoga pants seem like the front is the back meaning there is all this room in front for a butt but there isn't no room in the back for a butt. I'm a medium on the bottom. Then I find out $8 of the $33 for the returned tops goes to shipping them back. So now I have 3, $25 pants on back order that I paid for, 3 tents going back for $25 minus $8 so that's $75 + $36 that's, after my calculations of shipping and taxes it came to about 70 due back after my $117 purchase they claim they owe me $25. Customer service is robotic, if you take time to try and do calculations they disconnect you and you have to start over. They never give in the never waiver they are products. There is no other way of getting through. I never got a response from "contact us" they are crooks.

I received a gift card for my birthday last September. Turns out to be the worst gift ever!
It started with false pricing on items, which was finally rectified after numerous screaming phone calls.
Then, a return/reorder with no refund to my giftcard. When I finally got an answer about amount to be refunded, it was minus sales tax (which is illegal). CSR was rude and argumentative.
When I asked about exchange order I placed, he informed me it was not available in my size. I questioned why I wasn't notified and he said it was up to me to follow up. Cool, but try to get a response to an email. Doesn't happen.
What I really want is a cash refund for the gift card balance and to NEVER, EVER have to deal with this sham company again.

I ordered 10 t-shirts for $4.99 each on May 19,2023. Plus shipping and tax, the total was $69.29. I received 2 shirts in May, 6 shirts at the end of June, 2 on 9/5 and the last on 9/18. I was charged $86.36. After a call to customer service, they offered a gift card refund. I told them to credit it back to my card (not their's). It has finally gone through. Overall the quality was good but the backorder and overcharge have me convinced to never shop here again.

WomanWithin used to be my preferred site for ordering clothes. Being plus sized the options are limited. However, in 2021 there service has been horrific. Take over 6 weeks to get an order, credits not being processed. Being told different things by different customer service reps when I call. They are horrible now. I have been waiting for 4 weeks for 2 pairs of Capris. Summer will be over before I get them. I am told the order is "processing" when I call so I cannot cancel or request express shipping. Crazy!

I purchased a lounger from this company. When I opened the package, it smelled funny. Upon washing the item, it stunk up my whole laundry room as well as the other clothes I washed it with. It smelled like body odor and teenage soccer socks mixed together.

I contacted the company. They told me I cannot return it for a refund because I paid with PayPal. What does that have to do with anything.

Going forward, I'll be doing my online shopping elsewhere.

They charged me shipping to send the package and when I returned it. Charged me again the same amount. Though I also paid to return the package. Three times shipping!. Sent emails three times kept sending me form letters back. Finally got through on the phone. The couple of women I spoke to had no idea of what I was trying to explain to them. Dumb. Asked for a supervisor and after 4 minutes she showed up. Tried telling her I was charged three times for the same shipping, sending and returning that it should not have happened... in the middle of my sentence, SHE HUNG UP ON ME! Waited a half hour for her to contact me as she did have my number and nothing. That did it. I called my credit card company and put the amount in dispute. Maybe now someone will listen to me. Believe me nobody that works there is competent nor do they care either.

Quick to take your money but your purchase takes FOREVER to arrive. You don't receive any type of updates as to where they are in the process with your purchase. Emails come daily and they are overwhelming. Why would I buy additional items if I have not received the first one. Customer Service individuals are nice but scripted. They all say the exact same thing when you call. WON'T DO IT AGAIN."

I shipped an item for return 4/23/21, using WW return label. Tracking shows item received 4/26/221. Woman Within requires 3 weeks to process refund. By May 14 and again May 24, customer service still claims warehouse has not received package. I have ordered from Woman Within for a number of years, occasionally needing to return or exchange something, with no problems. Customer service reps are patient but offer no help in resolving this. Covid delays are the excuse being used. Since tracking shows item has been received, someone should be able to electronically enter the return info and refund to my card. I will not be using or recommending Women Within to anyone. Also, the quality of fabrics being used for cotton tee shirts is now thin and flimsy. Gone are the days of good quality choices for these products.

I order a shirt and sweater three weeks ago. It never came. They said I didn't order it. So I called my credit care company and they said I had a balance of $61.59. I paid that much extra on my card statement I was getting ready to mail in so it would be paid.
Also, I place orders within a couple of days of getting the catalog and there is always things they don't have. Then why put them in your book to sell? I am getting very tired of this company!

I ordered 2 items. Received 1 item and it was so large compared to another item I ordered from them in the same size. Sent back and still haven't received another item in a smaller size. I finally received my other item which ended up being huge as well. This item took about 6 weeks to receive. Still haven't heard a response whether they received it. They don't answer emails. I guess my next step is calling my credit card company to try and get my money back.

I recently purchased blue jeans of the same style I have ordered in years past. What showed up was substandard... thin material and a poor cut.
I should just take my old jeans to a tailor and have them resized.

I ordered a pair of jeans from this company last june. I ordered 1 but received and was billed for 2. Neither package had a return slip enclosed so I couldn't return them for a refund without paying the postage myself I called and texted so many times. They kept promising me the return slips but they never showed. Now it's september. I know I'm never getting my $40 back. That's a big chunk when my whole income is $8000 a year from SS

This company takes forever to get your items to you. I've waited up to 3 months. Then when you email customer service to ask where it is they tell you it's been delivered, even though the tracking clearly says it hasn't. The worst thing is if you make a complaint to PayPal, Woman Within does not respond. Consequently, as per their policy, PayPal issues a refund. Then 4 months later Full Beauty Brands/Woman Within sends a COLLECTION AGENCY after you to collect the PayPal refund! I kid you not! I've never seen such a thing in all my life. It's no wonder they had to file bankruptcy. They'd rather lose years of business from people rather than properly communicate with customers and PayPal. I so wish I could take back doing business with them. I wish I had read all the negative reviews.

Made a purchase. Returned whole purchase within 3 days. Called and verified they had return but not processed. Called again, issued exchange credit via email. Didn't want or receive it. Took almost a month to issue credit. I knew I had to pay large shipping fee and $10 return fee. We told late fees would be waived. Asked to close account. Well they closed account with balance of 2 $30 late fees on it so will get bill with new late fee each month. Bad service and shoddy business practices. Called Comenity Bank and they were no help either so they must support the shoddy business practices of the company they represent. BUYER BEWARE!