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Ordered a frame 2x3 feet too big to fit on the bus so picked delivery. They sent the wrong size. When I called they said I'd have to bring it in to return. Told them I couldn't get the right size back home. Too bad they said. Can't help you. Then I asked for a refund of the delivery charge. Oh they don't know if they do that. Hostile, rude and worst of all incompetent.
Products used:
None. My picture won't fit.
Always arrive on time, fit perfectly and look beautiful. Never a bad experience.
I ordered a pair of jeans from this company last june. I ordered 1 but received and was billed for 2. Neither package had a return slip enclosed so I couldn't return them for a refund without paying the postage myself I called and texted so many times. They kept promising me the return slips but they never showed. Now it's september. I know I'm never getting my $40 back. That's a big chunk when my whole income is $8000 a year from SS
Tip for consumers:
Just don't. The clothes are actually really pretty. You'll just never see them
Products used:
None
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Recently ordered from their site 8 tubes of a very hard to find pigment as it is no longer made....
Absolutely horrible customer service in person at the Pembroke Ontario location. Don't waste your...
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