WomanWithin

We made a purchase via PayPal and have all the documentation to prove it. Nonetheless, we received a notice from a collection agency that we owed for what we had already purchased. I explained everything to the collection agency and by the time I was finished they may have been thinking the same as I - Woman Within sounds like they are involved in attempted extortion. I'm still considering contacting the Federal Trade Commission and a good lawyer.

I've been ordering from Woman Within for at least 20 yrs. I will never order from them again, however. I placed an order on May 28 and it has yet to ship. The last time I placed an order it took awhile but I attributed that to Covid but other companies get their orders out in a timely matter. It's totally ridiculous. I know I'm not the only person that is upset with their customer service as of late. They better get their act together or they will be losing a lot of long time customers.

First they inundate your email with excessive "deals". The clothes are factory-seconds made of poor quality material and shipped from China and other parts of Asia. Seams on pants are often crooked and twisted. Also, all too often, their women's pants incorrectly button to the left (like men's pants) instead of the right side.

The shipping is slow and a "restocking fee" fee is charged for every item that is returned even if it is defective. The customer service reps are incompetent. One example - they created 3 different accounts for me using the same email address. I asked them to merge the accounts to one and after more than 5 months it still hasn't been done.

Another example is I was told to call "customer support" which, according to the rep, was different than "customer service". It isn't. They are stupid. I'm done with them.

If you place an order that has not been shipped yet, do not even think about cancelling it. They have to charge your card and ship it, then charge you $9.00 to use their return shipping mail label for something you never wanted. Call and the hold time is less than 15 minutes due to Covid. Understandable, I just put the phone down to wait. One hour and 43 minutes later I hung up. Repeated the next day. Over an hour again. But if you select to place a new order, they certainly can answer and then rude because you are not ordering something and just want to talk to a human. Excellent service LOL.

I never leave reviews so that should tell you something. If I could give this place negative starts I would. I placed an order online and used a 50% site code that did not stay in my cart when purchased. Customer service was terrible and couldn't offer me any options except to reorder it again, and hope the code went through on their busted website. Then I would need to return the previous items I order with a $7 dollar return fee. They also were not willing to wave the $26 dollar shipping on the new order. Like previous people said they are a bunch of crooks. If 50% is advertised on your website and I purchase through there and the website fails to give me my code you should just be able to refund me the 50% not have to jump through hoops and pay and additional $40 dollars to get it. I am beyond frustrated with the terrible customer service of this place and I will leave a review in any spot I can find.

The Woman Within franchise in Indianapolis is a joke. Ordered a pair of 70 dollar shoes for my wife. Sent them back for a refund since the shoes weren't comfortable. Expected a full refund but instead got a 57 dollar store credit after handling and shipping fees deducted. A store credit, really. Once they get your money, it's now theirs and not yours anymore. The joke is on me and I'm not laughing. I should have looked at their reviews before buying. Will never do business with them again and neither should you.

My items were supposedly shipped on 4/5/2023. Order Number: *******4443
Order Date: 04/04/2023. Never received even after I inquired after two weeks. I was emailed that items were returned for refund on 4/26/2023. No explanation given.

Returned items. I tracked the return and it was delivered to them on April 20th. It is now May 15th. Tried emailing and calling numerous times to find out where my refund is. No response! You can't even talk to a representative. Says unavailable. This is unacceptable! How does a company receive your return and not return your money? They need to be reported for their business practices!

You need to re-think your catalog. Your sizing covers small (12?) to 6x, but all your models are lucky if they're a size 8 or 10. Please us0e real size models, so we can see what the clothes would really look like. Some of these girls are swimming in their clothes, and look absolutely ridiculous.

It's difficult to find quality large size clothing that isn't astronomically priced. Woman Within has good quality clothing for large women and their prices are affordable... especially during sales! I've never had a problem with the items I purchased (sooo many items!) and the shipping and packaging is great. The website is good about indicating when things are no longer available or on back order. If this is your market, Woman Within is definitely worth a try. I love it!

I got my items from WW on 10/28/19. Mailed it back for return on 12/21/19( quality of the items was bad). Called customer service on 1/7/2020. Representative told me my package came to them on 1/6/2020. (From Missouri to Texas 3 week?). But was told I can expect credit to my account within 5 days. On 1/10/2020 I received my package back from WW ( to mail it back from Texas to Missouri 3 days only!), I called customer service was told my return was "late return ". It is why I was disqualified from credit. Representative Jacob(ID *******) from Woman Within makes fun of me, because of my accent. How Women Within hire people to represent the company, who is making fun of the customers? Really bad experience, I hope people will stop buying from company who disrespect customers. Bad customer service, bad experience, not quality products.

I have never had a problem with Woman Within. I first ordered from them about 9 years ago: two shirts. One was fine, the other came with a spot. I sent it back for a replacement, which came in a reasonable time and was fine. I still have both shirts. About 4 years ago I ordered a bra. It came in a reasonable time and is great. I just ordered another shirt and a pair of pants from them. I came here for reviews because even though I placed the order last Thursday, today (Monday) it is still being "processed for shipping." Other places would have shipped it by now. But I will wait and see since I have not had any problems before.

This company only issues gift certificates for items that are returned, however the certificates expires in 3 months... Why? If I don't want an item credit my account. Don't force an expiration date. I shouldn't be made to spend my money with this company if it was something that I didn't want and can find elsewhere. Also payments on your account can not be made with debit cards
How greedy and unsatisfactory!
I gave a one star rating because I had too but it's really a ZERO

Their 60 day, no excuses return policy is unreasonable. I bought summer jeans, wore them, washed them, and put them away. Went to wear them today only to find out the seams are shredded. They have refused to allow me to return them for credit. I also bought a winter coat, which is now also returnable, being past 60 days. This policy, in these times is not acceptable. Due to covid, I am not going out DAILY, so not getting dressed every day. Read all of their policies before buying from this company

Placed order late March early April and it took over a month to recieve it. Day after receiving I returned most of it. Only response I receive is order still processing. It has been iver a month with no emails confirming received returns and no refund. Stuck on hold for over an hr. Simply get run around. No answers. I will never purchase anything from them again

Corrine, thank you for your response. I'm not aware of the time frame of my return, since I ordered the products about 4-5 months before they finally showed up. By that time I'd had knee replacement surgery so my ability to try anything on was sidelined for a while. I've never had to wait that long for a product before. My order # was *******3898, shirt and shoes. There's sort of a disconnect regarding the possible late return of clothes I ordered (and paid postage for both ways) and the unbelievably long time (4-5 months) WomanWithin took to send those products (at my expense). Yes, please - since the clothing you carry does not come anywhere close to fitting me I'd prefer a refund to my credit card in lieu of a WomanWithin "gift card". Thank you for responding.

I've ordered several things from this company over the years but this last year has been horrible. For in-stock items plan on at least one month to receive it but they will charge your credit card immediately, so they use your money for a good three weeks before shipping. Recently I waited a month for two shirts and when they finally arrived the items were not correct, they were capris instead! When I called they told me they wouldn't refund the shipping and would charge me another $9.99 to send them back! After some talking and re-explaining I was told they would give me a full refund and allow me to return the items without charging me, but I don't have much faith that's what will happen. Woman within has become a horrible company and I'm done ordering from them.