If you place an order that has not been shipped yet, do not even think about cancelling it. They have to charge your card and ship it, then charge you $9.00 to use their return shipping mail label for something you never wanted. Call and the hold time is less than 15 minutes due to Covid. Understandable, I just put the phone down to wait. One hour and 43 minutes later I hung up. Repeated the next day. Over an hour again. But if you select to place a new order, they certainly can answer and then rude because you are not ordering something and just want to talk to a human. Excellent service LOL.