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WishReviews 8,284

1.7

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Tennessee
2 reviews
2 helpful votes
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Dishonest and misleading
December 31, 2020

This website is a total ripoff. They make offers to get you to buy stuff from their site that they advertise as free for joining but when you go to checkout you get charged. This site needs to be shut down!,,,,

Date of experience: December 31, 2020
Wish C. — Wish Rep
over a year old

Hi Lee. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Wisconsin
1 review
0 helpful votes
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STAY AWAY
December 31, 2020

I was charged for items that I canceled and have been going back and forth to get the credit put back on my card they keep saying it was your card company fault. I am still waiting for something I was supposed to get December 11th so much for the Christmas Grinch mask. I will NEVER order from them again. They ask for proof of purchase why. I have contacted you and given my info enough! I don't have a picture of what I did not get

Date of experience: December 31, 2020
Wish C. — Wish Rep
over a year old

Hi Dena. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

California
3 reviews
38 helpful votes
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I purchased a coffee tent from wish
December 30, 2020

I purchased a coffee tent that after taxes and delivery was nearly $100.
I made the mistake of waiting over 30 days to install it and when I did the product was one complete piece of junk. (Imagine the seconds department from a Chinese vendor who has been smoking too much opium) They have failed to refund my money or exchange the item because it is outside their 30 day window.

The product lasted exactly two days after installation before it destroyed itself with water that would not drain off. No wind, properly installed/tied down. The cheap bolts flew apart under the stress of 1/4" of rain.

Date of experience: December 30, 2020
Wish C. — Wish Rep
over a year old

We're here to help, Greg! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Pennsylvania
6 reviews
18 helpful votes
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Ordered item paid for quick shipping never received the item. They also bombard you with emails once you give them your address.
My advice STAY AWAY

Date of experience: December 30, 2020
Wish C. — Wish Rep
over a year old

Hi Stuart, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Virginia
2 reviews
4 helpful votes
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Lies
December 30, 2020

While they sell mostly knockoffs and cheap products, it's the luring lies they advertise, for example the BaoFeng UV-9S is not capable of 25W never has been and never will be, its sad mainley because they prey upon individuals that have little to no knowledge of certain products, the age of ham radios is on the rise again and scams are about, if you want a BaoFeng and a good buying experience DO NOT PURCHASE from Wish you will only come out with a headache!

Date of experience: December 30, 2020
Wish C. — Wish Rep
over a year old

We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Canada
2 reviews
0 helpful votes
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Never received my items
December 30, 2020

This app is bull$#*! if you get You're item it takes months And I recently ordered a few things And it said delivered But I never received it and now they don't even show in my order history and there's no way to even contact wish or call them and their robot helping thing doesn't help worth a damn

Date of experience: December 30, 2020
Wish C. — Wish Rep
over a year old

Hi Peter. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Virginia
1 review
1 helpful vote
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I ordered electric bike, received invoice for a tire, received a cheap light. Wish giving me runaround.

Date of experience: December 30, 2020
Wish C. — Wish Rep
over a year old

Hi Tony. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

GB
1 review
0 helpful votes
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Item not received - No refund
December 30, 2020

I ordered 3 items. One package arrived with two items and waited patiently for the last item to arrive. After a week I realised that the item I was waiting for had been regrouped with the other two and actually wasn't in the package. Support played an empathic game with me that was devoid of simple customer service: I paid for an item plus delivery, didn't receive the sent item and policy will not allow for a refund. They insist on a photo of the package I received which I cannot provide. Goodbye wish.com. I will never deal with you again!

Date of experience: December 30, 2020
Wish C. — Wish Rep
over a year old

We're here to help, Emmanuel! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Australia
1 review
0 helpful votes
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Different item to the one purchased
December 30, 2020

Received a different item to the one that was purchased. Wish support staff went against policy and refused the picture proofs. I had to screenshot their money back guarantee policy to make them read their policies.

Date of experience: December 30, 2020
Wish C. — Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Canada
1 review
0 helpful votes
Follow KEMY D.
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I ordered and paid for many different things and put out a good thousand dollars. Only half of the goods came and were not the quality I was led to believe!. Many items never came at all. And they will not give me my money back... As far as I am concerned they are SCAMMERS! So be WARNED!

Date of experience: December 29, 2020
Wish C. — Wish Rep
over a year old

Hi Kemy. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

GB
1 review
0 helpful votes
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Shop experience with Wish
December 29, 2020

I advise people not to take a chance and order from WISH. Ordered 5 items of clothing all were very poor quality not what's on site at all. Am trying to send these items back but there is no receipt or s clear return policy. Am going to take this up with UK trading standards for help. Have been conned. Do not use them.

Date of experience: December 29, 2020
Wish C. — Wish Rep
over a year old

Hi Shovorai. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Florida
2 reviews
7 helpful votes
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ORDERED WOMEN'S UNDERGARMENTS WHICH WERE AT LEAST 3 SIZES TOO SMALL. THESE ITEMS CAME FROM CHINA AND APPARENTLY SIZING IS GROSSLY SMALL. WISH MAKES IT IMPOSSIBLE TO RETURN. ENDLESS LINKS THAT LEAD TO NOWHERE. NO ABILITY TO MAKE ARRANGEMENTS TO RETURN AND GET RETURN LABEL. THIS IS DONE ON PURPOSE TO DISCOURAGE RETURNS. 800# SAYS THERE IS NO ONE TO TAKE THE CALL. EMAILS BACK FROM THEM ASK THE SAME QUESTION OVER AND OVER AND DO NOT YIELD A RESPONSE. STAY AWAY FROM WISH! THIS SITE IS A SCAM. THERE IS NO REASON TO PUT THE CUSTOMER THROUGH THE PAIN OF TRYING TO RETURN ITEMS... WITH NO POSSIBILITY TO RETURN. IF YOU HAD A BAD EXPERIENCE, COMPLAIN TO BETTER BUSINESS BUREAU.

Date of experience: December 29, 2020
Wish C. — Wish Rep
over a year old

Hi Melinda. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
0 helpful votes
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ORDERED US$90.00 WORTH OF GOODS ON THE 3RD 11/2020 HAVE NOT RECEIVED A THING YET. WILL NOT BE ORERING ANYTHING UNTIL I RECEIVE THE GOODS IN THE NEXT 2 DAYS.
I

Date of experience: December 29, 2020
Wish C. — Wish Rep
over a year old

We're here to help, Keith! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Pennsylvania
2 reviews
0 helpful votes
Follow Carolyn T.
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Since it takes over 30 days to receive items ordered because they are shipped from China, having a 30-day limit on receiving a refund is completely unacceptable! I will never, never order from them again. They take your money and after you wait and wait for an item to come from China which takes over 30 days and you never receive it, they refuse to refund your purchase. Terrible business! Buyer beware! If there was a zero star review, they would have received it!

Date of experience: December 28, 2020
Wish C. — Wish Rep
over a year old

Hi Carolyn. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Pennsylvania
1 review
0 helpful votes
Follow Jeanne E.
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Horrible website
December 28, 2020

Horrible websiteThis is the worst website I've ever dealt with. You cannot call to find out in the order status or speak to a representative. I cannot trace my order and it has been forever since I Foreign merchandise from them and have not yet received it. I will never order from them again. I will deal with Amazon, eBay or another website source.

Date of experience: December 28, 2020
Wish C. — Wish Rep
over a year old

Hi Jeanne. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Pennsylvania
1 review
0 helpful votes
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Deceptive Advertising
December 28, 2020

Wish.Com practices deceptive advertising by showing a picture of an item which leads a customer to believe that's what they are ordering but in turn delivers a product associated with that picture not the item shown in the picture. For Example: I ordered what appeared to be an Adjustable Roman Chair Workout Bench but received in the mail a set of Resistance Bands. I contacted them and they said that's what I ordered. They charged an $8 delivery charge and I had to pay for return shipping. To confuse things even more the tracking number shown by Wish.Com was recreated in Jamaica, NY to an new tracking #. Wish.com NEVER AGAIN!

PS Tried to upload images but to larger for the review site.

Date of experience: December 28, 2020
Wish C. — Wish Rep
over a year old

Hi Stefan, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Canada
1 review
0 helpful votes
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Cheap Cheap Cheap!
December 28, 2020

I have not bought from Wish for a long time & won't, however I want to warn ANYONE not to waste your money on them. It took months to receive about half I ordered and it got tossed in the garbage. The site is a bait and switch saying something is $3.00 but shows as $35.00 on the cart. Not only that they charge exorbitant rates for shipping. Good luck returning or getting refunds. Stay away, far far away from this cheap even for China, very cheap products, if you even get anything delivered. Save your time & money.

Date of experience: December 28, 2020
Wish C. — Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Italy
1 review
4 helpful votes
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The best ever
December 27, 2020

This is the best site to get any thing you want with the cheapest price and a good quality. Top 5 star

Date of experience: December 27, 2020
Canada
1 review
0 helpful votes
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Never buy wish
December 26, 2020

My mom put the order for metal pot stant indoor, but after many weeks we receive funny order
They sent stant plant that hang it.
We shocked, she is very angry that why the wish think the people is stupid
My little daughter was serious don't buy don't trust it
My friends bought and never be happy and never buy again.
But my mom love the product and for first time she wanted to trust them
She never buy again, it is fraud.

Date of experience: December 26, 2020
Wish C. — Wish Rep
over a year old

Hi Mandana. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

New York
1 review
0 helpful votes
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Ad trickery
December 26, 2020

Just because you see a picture of something does not mean that's what you will be getting when you order look at the ad very carefully very very carefully

Date of experience: December 26, 2020
Wish C. — Wish Rep
over a year old

Hi David. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.