WinterSilksReviews 103

I love their 100% silk longjohns! They're excellent to keep me warm while I work out in the pasture in the winter. The bottoms are cut weird so that the waistband dips down in the back instead of reaching my waist, but I don't care. It doesn't keep them from working.:)
So far everything I've bought from Winter Silks has been high quality. Unfortunately I didn't keep my receipt, so I don't know if this will show up or not.

Once you click the button there is no way to stop the order. None. It happened to me after I realized I had ordered the wrong color, and when I immediately called them on the phone I got a message saying that my order had already been shipped, in what, like 5 minutes? There was no way for me to deal with these people. Don't order from them. They are scammers. And by the way, the famous Wintersilk long johns and T shirts shrink making them unwearable. They crawl up to your calves and knees!

I received a pair of pajamas for Christmas from Winter Silks. My husband placed the order on 10-21. They shrunk a lot despite the fact that I followed the label instructions for laundering. So I returned them as defective and requested a refund. I called WS in advance to ask about making a return, since I no longer had any original packaging before mailing them back. They received the package on 2/5. When I had not received any refund in a reasonable time frame, I called and was told that they could not speak with me because I was not the account owner, despite the fact that it was a Christmas gift. Because of their hours of operation, it was not possible to have my husband call them, so we communicated in writing. When even more time elapsed without a refund, and I tried following up a second time over the phone, I was once again told they could not speak with me. I asked for a supervisor and got Ms."Eliason." She looked into it for me and told me that we would not be receiving a refund because it was after the 60 days return policy. I reminded her that it was a Christmas gift, which I had clearly indicated on the return package. She said it didn't matter. I pointed out that, because my husband shopped a little early, it would have been impossible to return it within 60 days, and that most companies extended their return policies to be at least 60 days after Christmas. She said that any purchases made from November 1 through Christmas had a 90 day return policy. So I asked for her to extend that courtesy to me, since my husband shopped a little early, and she refused. I asked her for the name of someone who could make an exception, and she told me that no one would do that. Upon request, she gave me the name and address of the president, Chris Wilson, if I wanted to write to him. (From her negative attitude, this recourse sounded like it would be an exercise in futility.) She said they sent gift cards for store credit, but I have not received anything at all. Now I am stuck buying something to replace my pajamas from WS. I don't want to be a customer of a store with such inflexible policies, and whose merchandise shrinks, but I have no other options. Please be warned before you shop at this company's website. We will never purchase anything from WS again.

I received a $50 gift card for Christmas. Immediately ordered long johns and had to pay an additional $7 for shipping. Too small. Sent them back for a larger size which were out of stock. Customer Service was terrible and gave me incorrect info. They sent me a replacement gift card in the snail mail for $5. So, now I am out $7 for additional shipping and $5 off on my gift card. I'm down $12 and have nothing. This company really stinks. They used to be great when they were owned by Venus Swimwear but they are now owned by Blair. Believe all the reviews and shop ANYWHERE ELSE.

Both, my husband and I have each ordered separately a silk pant several years ago.
The ladies pants have a huge pocket for a very large belly and very short legs that end just below the knees. The gents pants are similarly miss-cut and are far too thin to be of any use during cold weather. So you might conclude we are not happy customers - right!
Ever since we ordered something we get a catalogue each far too often.
I wanted to unsubscribe my husband's catalogue today and they did not allow me to cancel my husbands catalogue - yes, you heard right my husband would have to call them himself to cancel something we never requested and only serves to fill up our trash can. I insisted that we did not like their product and they asked the boss if that was a reason to cancel, but - no - no cancellation accepted! I asked them if they really think that after this experience we would like to buy anything in the future they said no, no cancellation!
So they seem to like angry customers because those are probably all that's left for them.
Might their soals find peace:-)

I ordered a product, waited 3 weeks for the product, it was the wrong size, a large was really extra extra large, exchanged the product the next day, then waited another 3 weeks, no product. I was charged, but no exchange, no refund, no response from an email request. When I called customer service, I was told the product was in the mail, but they didn't have a tracking number, because they lied. It wasn't mailed, I canceled my order. I expect a refund in 3 weeks, if ever.

Via email, was asked to write a review. I wrote a somewhat negative review, which they wouldn't allow me to post because I hadn't indicated quality. Tried 5 times to indicate quality. Problems: (1) shape changes after washing "washable tops". Scoop neck becomes huge. Top becomes wide and short. (2) Not silky. After washing it is stiff and not soft until warn several times. Tried calling customer service on a Saturday. Only open Monday - Friday.

Do not purchase, company pricing policy very bad. Purchased items and discount coupon of 30% off and free shipping sent via email 10 days later, on same day I received items in mail. Called and they wouldn't adjust for discount and even worse, told me to return items on my own shipping costs. Then proceeded to tell me that other companies do not pay for return shipping! I'm a repeat customer and have decided to not purchase from them anymore.

I work for a woman who is blind. I purchased products from this company before (yes they are not like silk but the warmest long underwear is not itchy so I kept ordering from them). I talked my client into purchasing this product online. After our purchase, I saw that the apartment number was wrong (their mistake). I called them when I got home. I had her information. The customer support woman said the purchaser would have to call and cannot make the change without her. I told her it was for a woman who is disabled and does not use the phone After 25 minutes arguing with her I asked to speak with a supervisor which she finally did. The supervisor came on and told me the exact same thing. He cannot make such a simple change to the address. I got angrier as he said the work around would be for the purchase to send BY MAIL the corrected address. I said are you kidding? She's blind! He didn't care but said it was policy. And the product would be on hold until they received the letter! It was then when I lost it with him telling him I will NEVER buy from them again. I said you take down this correct address information and we can be finished with this conversation. He did and had the nerve to ask me if I needed anything else! I hung up! How can we make this company accountable for the disabled since they actually do sell mainly to people of a certain age. How dare they!

I will never order from WinterSilks again. I've made repeated calls and spent more than an hour on the phone trying to straighten out THEIR mistakes. When I purchased an item, I supplied a billing address and a shipping address. I made it clear that these were two separate addresses for two separate purposes. However, when I received the email from them about my order, both addresses had been changed. I received a call from a person in the shipping department who left a baffling message and a number for me to return the call. When I tried to return that call, I got a busy signal for an entire day and night. Then I called the phone number on the company's email to me about my order. The person at that number told me my package had already been shipped and nothing could be done. I then called the number in the company catalog and asked for a supervisor. The customer service rep said she could help me instead. She took the necessary information from me so the order could be corrected (for the 3rd time!.) Today I received another notice regarding shipping. This time the billing address was AGAIN incorrectly used as the shipping address. So I am in California and the Christmas present for my granddaughter is on its way to Washington state. WinterSilks is so astoundingly incompetent they can't figure out how to mail a package to a shipping address even when they've been supplied with the address SIX times. It's difficult to understand how a process, that should be so simple, can get so fouled up. It's enraging to deal with such a mess!

I placed an order round 12/17 (plenty of time to arrive by Christmas) and never got a shipping notification. When I emailed customer service on 12/20, they told me it was backordered until MARCH. Seriously? A 3 month backorder in this day and age? Clearly this business has terrible leadership. Also, why not state "out of stock" on the website - or at least let me know within a reasonable timeframe after I place the order?! Now, I have to pay for expedited shipping on a similar item from a reputable retailer... should have just done that in the first place :(

I ordered an item on 11-25. DHL "mis-shipped" it and it won't arrive until 12-9. This is too late. I will be attending Army-Navy game and need it for that. I have a son in there. I could care less about this item later. I would have thought they would ship overnight, but they don't care. Their customer service is awful. Mary told me that DHL was responsible to shipping, and although they contract with them, there is nothing they can do. I asked for someone higher up and she mocked me, repeating, " I will ask for someone higher up, I will ask for someone higher up." After several minutes Mary came back and said that there is nothing they can do, but I can return the item. I did not speak to anyone else. I am so disappointed. Don't expect any customer service, because it is out of their hands. I dealt with other companies that are more than willing to ship merchandise when it is not the customer's fault, that it didn't arrive on time. Mary, wished me a happy holiday and then hung up before I could say anything else. I doubt this will be published, so I will post elsewhere,