WinterSilks

I received a $50 gift card for Christmas. Immediately ordered long johns and had to pay an additional $7 for shipping. Too small. Sent them back for a larger size which were out of stock. Customer Service was terrible and gave me incorrect info. They sent me a replacement gift card in the snail mail for $5. So, now I am out $7 for additional shipping and $5 off on my gift card. I'm down $12 and have nothing. This company really stinks. They used to be great when they were owned by Venus Swimwear but they are now owned by Blair. Believe all the reviews and shop ANYWHERE ELSE.

Do not purchase, company pricing policy very bad. Purchased items and discount coupon of 30% off and free shipping sent via email 10 days later, on same day I received items in mail. Called and they wouldn't adjust for discount and even worse, told me to return items on my own shipping costs. Then proceeded to tell me that other companies do not pay for return shipping! I'm a repeat customer and have decided to not purchase from them anymore.

I placed an order round 12/17 (plenty of time to arrive by Christmas) and never got a shipping notification. When I emailed customer service on 12/20, they told me it was backordered until MARCH. Seriously? A 3 month backorder in this day and age? Clearly this business has terrible leadership. Also, why not state "out of stock" on the website - or at least let me know within a reasonable timeframe after I place the order?! Now, I have to pay for expedited shipping on a similar item from a reputable retailer... should have just done that in the first place :(

Via email, was asked to write a review. I wrote a somewhat negative review, which they wouldn't allow me to post because I hadn't indicated quality. Tried 5 times to indicate quality. Problems: (1) shape changes after washing "washable tops". Scoop neck becomes huge. Top becomes wide and short. (2) Not silky. After washing it is stiff and not soft until warn several times. Tried calling customer service on a Saturday. Only open Monday - Friday.

Once you click the button there is no way to stop the order. None. It happened to me after I realized I had ordered the wrong color, and when I immediately called them on the phone I got a message saying that my order had already been shipped, in what, like 5 minutes? There was no way for me to deal with these people. Don't order from them. They are scammers. And by the way, the famous Wintersilk long johns and T shirts shrink making them unwearable. They crawl up to your calves and knees!

I ordered a product, waited 3 weeks for the product, it was the wrong size, a large was really extra extra large, exchanged the product the next day, then waited another 3 weeks, no product. I was charged, but no exchange, no refund, no response from an email request. When I called customer service, I was told the product was in the mail, but they didn't have a tracking number, because they lied. It wasn't mailed, I canceled my order. I expect a refund in 3 weeks, if ever.

Over the years, I have come to value the WinterSilks undergarments product but after 3 horrendous experiences ordering from them, I now will avoid the company at any cost. The customer relations staff, or whoever it is you reach on the phone to make an order, is uniformly unhelpful, and beyond that, aggressive and hostile. It seems they can never just accept the order and send it in the mail: they are always claiming some "problem" that bars prompt service: either they claim the physical address does not match the billing address or that the credit card is being rejected or that there is cause to add very high shipping surcharges, none of which ever occur with other companies. Each time I place an order I end up embroiled in chains of phone calls that never resolve anything. It's as if they don't want to make a sale. And now they won't.

I've noticed that sometime in the last few years, this brand has basically been sold to a mega-corporation, and anything good about them has evaporated. They used to have lovely, flattering silk underwear tops with v-necks and thick lace trim, which were absolutely stunning. I remember layering a few of the light weight silk underwear tops and wearing them on a first date with my now long time boyfriend, and his repeated comments about how sexy I looked. Now, they only sell misshapen sacks for older, overweight women to wear.

What happened to this brand is really sad.
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I am very disappointed in the quality of the winter silk men's underwear. I have six or seven pair and with two of them the elastic waistband separated from the underwear. This was after maybe nine months use. At $19 a pair it should last a lot longer. My Jockey briefs which cost $20 for a bag of four last forever. I was hoping to become a long-term customer but it seems impossible now. Very disappointing. Spend the extra bucks for Tommy Johns. More expensive but unlike Wintersilks, it's totally worth it.

I also have been ordering from Winter Silks for years, I had to return items I thought were flimsy, not the quality I had received previously. My total bill was $90. They credited my credit card for $69. So that between shipping and returns it cost me over $20. When I called them to discuss this, I found them to be much less than amiable, she could see my order history, but just stated 'this is the way it is'. They have lost me as a customer for life.

Like many other customers, I had previously ordered long silk underwear from Winter Silk, and had been happy with it. I did not order for some time, then I ordered three items a month ago. They were badly cut and of poor quality. I decided to keep a thin black camisole (mostly because I did not want to send everything back), and I returned the rest. I just received my refund and realized that the thin, almost worthless camisole cost me $44.00! Suffice to say, I will never shop at Winter Silk again.

This company does not stand behind the quality of its products. It will not accept returns for products that are defective. It takes 6-8 weeks to credit returns that it does accept, and then only after many phone calls. If you do return anything, get proof of delivery and prepare to spend a long time on the phone, because they say their return department is "way behind". Not surprising, considering that the quality of the goods are poor and they won't accept them back for credit or send a replacement. Better not to do business with this company at all--too much hassle.

I work for a woman who is blind. I purchased products from this company before (yes they are not like silk but the warmest long underwear is not itchy so I kept ordering from them). I talked my client into purchasing this product online. After our purchase, I saw that the apartment number was wrong (their mistake). I called them when I got home. I had her information. The customer support woman said the purchaser would have to call and cannot make the change without her. I told her it was for a woman who is disabled and does not use the phone After 25 minutes arguing with her I asked to speak with a supervisor which she finally did. The supervisor came on and told me the exact same thing. He cannot make such a simple change to the address. I got angrier as he said the work around would be for the purchase to send BY MAIL the corrected address. I said are you kidding? She's blind! He didn't care but said it was policy. And the product would be on hold until they received the letter! It was then when I lost it with him telling him I will NEVER buy from them again. I said you take down this correct address information and we can be finished with this conversation. He did and had the nerve to ask me if I needed anything else! I hung up! How can we make this company accountable for the disabled since they actually do sell mainly to people of a certain age. How dare they!