I ordered a silk funnel neck top and had to argue with the sales rep to give me the sale price (I had the catalog in my hand). It shipped on July 11 via DHL/USPS and was returned to sender (no reason given). When I called to discuss the non-delivery on July 25 the "computer was down" (REALLY?) - call back after 2PM. I did and was told that the item had been returned but they didn't have it yet. Would reship. No apologies.