Kriss M.

I received a pair of pajamas for Christmas from Winter Silks. My husband placed the order on 10-21. They shrunk a lot despite the fact that I followed the label instructions for laundering. So I returned them as defective and requested a refund. I called WS in advance to ask about making a return, since I no longer had any original packaging before mailing them back. They received the package on 2/5. When I had not received any refund in a reasonable time frame, I called and was told that they could not speak with me because I was not the account owner, despite the fact that it was a Christmas gift. Because of their hours of operation, it was not possible to have my husband call them, so we communicated in writing. When even more time elapsed without a refund, and I tried following up a second time over the phone, I was once again told they could not speak with me. I asked for a supervisor and got Ms."Eliason." She looked into it for me and told me that we would not be receiving a refund because it was after the 60 days return policy. I reminded her that it was a Christmas gift, which I had clearly indicated on the return package. She said it didn't matter. I pointed out that, because my husband shopped a little early, it would have been impossible to return it within 60 days, and that most companies extended their return policies to be at least 60 days after Christmas. She said that any purchases made from November 1 through Christmas had a 90 day return policy. So I asked for her to extend that courtesy to me, since my husband shopped a little early, and she refused. I asked her for the name of someone who could make an exception, and she told me that no one would do that. Upon request, she gave me the name and address of the president, Chris Wilson, if I wanted to write to him. (From her negative attitude, this recourse sounded like it would be an exercise in futility.) She said they sent gift cards for store credit, but I have not received anything at all. Now I am stuck buying something to replace my pajamas from WS. I don't want to be a customer of a store with such inflexible policies, and whose merchandise shrinks, but I have no other options. Please be warned before you shop at this company's website. We will never purchase anything from WS again.