Kimberly T.

I work for a woman who is blind. I purchased products from this company before (yes they are not like silk but the warmest long underwear is not itchy so I kept ordering from them). I talked my client into purchasing this product online. After our purchase, I saw that the apartment number was wrong (their mistake). I called them when I got home. I had her information. The customer support woman said the purchaser would have to call and cannot make the change without her. I told her it was for a woman who is disabled and does not use the phone After 25 minutes arguing with her I asked to speak with a supervisor which she finally did. The supervisor came on and told me the exact same thing. He cannot make such a simple change to the address. I got angrier as he said the work around would be for the purchase to send BY MAIL the corrected address. I said are you kidding? She's blind! He didn't care but said it was policy. And the product would be on hold until they received the letter! It was then when I lost it with him telling him I will NEVER buy from them again. I said you take down this correct address information and we can be finished with this conversation. He did and had the nerve to ask me if I needed anything else! I hung up! How can we make this company accountable for the disabled since they actually do sell mainly to people of a certain age. How dare they!