Diane m.

Peruvian connection has been getting more and more expensive as their merchandise is of less quality. I have bought from them for 20 years. The cotton used to last for years. Now, a few washes and it has holes. I recently purchased an alpaca wrap. It was delivered dirty. I did not want to return it as I had an event to wear it to. In the past, I have washed alpaca, as it is a wool that has been worn and washed for a 1,000 years. Maybe more. The material was hand washed carefully. I prefer to hand wash vs using harmful chemicals. Dry cleaning is a major source of contamination in our water supply. Anyway the item was destroyed. Peruvian connection said it was my fault, and attempted to convince me to follow their washing instructions or I was responsible. Not once, not twice but multiple times. If you want to waste your money, and receive filthy merchandise and then be intimated and insulted, buy from Peruvian Connection!

Not sure why the mattress is losing height, density, width and length. I can now see a two inch gap all the way around the bed between the Casper mattress and the bed frame. I don't really want a mattress replacement if this is just going to happen again in 6 months. I can't be the only person this is happening to, were are the accurate reviews?

I ordered a product, waited 3 weeks for the product, it was the wrong size, a large was really extra extra large, exchanged the product the next day, then waited another 3 weeks, no product. I was charged, but no exchange, no refund, no response from an email request. When I called customer service, I was told the product was in the mail, but they didn't have a tracking number, because they lied. It wasn't mailed, I canceled my order. I expect a refund in 3 weeks, if ever.