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I ordered an overpriced ristra the end of October. I got confirmation of my order on November 4th saying that they were charging my cc, but that there would be a delay in shipping the ristra due to having to dry them out! I told them to cancel the order in that case. I didn't hear back from them so gave it a couple of days and then contacted them again via email. I told them to CANCEL THE ORDER! She said that they only needed a few more days and the ristras would be sent. I told her I needed it BEFORE Winter as this was a Fall decoration for the front of my house. I also told her that I could have just driven across the bridge into Portland, OR and bought some there as I saw plenty of them for sale a few days before.
I forgot about it for a little while and then on November 20th, contacted them again asking them where the heck my refund was. I KNEW they had not sent the ristras out "in a few days" as I surely would have received them by this time. I received NO ANSWER.
Finally, yesterday, December 9,2013, I emailed them again and told them I was contacting my bank to file for a charge back against them since they collected money on my cc but never sent the merchandise! Wells Fargo was quick to give me my refund and did a charge back. They told me that this company was WAAAY past the date which they were required to get me my merchandise.
DO NOT DO BUSINESS WITH THIS COMPANY! They also do business as Guacamole's Patio as that is what the name was on my bank statement for this charge. This company needs to be put out of business! God only knows how many people they are fleecing this way! I mean... it took so long that I almost forgot about this until I was clearing out emails for the past few months and ran across it.
I have NO idea what happened to Wintersilks as I had ordered from them for YEARS and got fabulous merchandise. Then, I didn't order anything for a couple of years at which point I decided to order more of their long underwear. OMG! It was so tacky and thin and very poorly made! It went right back! I was out the shipping which annoyed me but I thought I might give them another chance a few months later so ordered something else. THAT item was tacky and cheaply made as well! I have a feeling the old Wintersilks sold out to someone else who started ordering out of China or something because nothing fits as it used to and the workmanship of the garments is very poor! Yet... I notice their prices are high as ever! NO THANKS, Wintersilks!
Jan hasn’t received any thanks yous.
Empty.
I made a phone order and the tracking number would be sent. It never came in I called they never...
New Mexico Catalogue does not use tracking on their orders therefore when you purchase and if you...
Your review was written in December of 2013. Our ristras are all hand made from New Mexico chile pods which have turned from green chile to the mature stage of red chiles.
The green chile becomes available for picking and shipping around the end of August each year and as it matures it starts turning red like a tomato would do. This is a process that only Mother Nature can produce and we do not have any power over her. So the chile being ripe for making the ristras usually takes place around Thanksgiving each year. Due to fact we can not control this evolution it is difficult for us to say that on 12/1/0000 the chiles will be available. We are dealing with a fresh and live commodity. Our ristras are hand made by one family that has been with us for 31 years and have been featured in Walt Disney movies like Wild Hogs, Featured in the Smithsonian in DC, been in Superbowls, Botanical gardens, and many homes and shops across the country. We are very sorry that you did not get to experience these hand made beautiful ristras which are becoming a lost art in the making.
Sincerely
LInda