New-Mexico-Catalog

I made a phone order and the tracking number would be sent. It never came in I called they never answer, I sent a email and David from the company was so upset told me never to call again or he would report me for spam. I hope no one will ever but from this company

I have ordered two different tamales and Colorado Sauce and the Green Salsa. It had gone past delivery date and I called. They got back with me promptly and said it is in "limbo" somewhere in the country. I was told they would reship at their cost. I couldn't believe they did next day air. That is how it is supposed to work. I will be placing another order before the cutoff date for the year. I will continue to come back. Not too many products, just enough. Picked out of the blue and I hit a gold mine. You will not be disappointed. A super satisfied customer.

Ordered fresh and roasted. Communication is terrible. Never notified that the roasted was going to be delayed. Uses USPS for shipping fresh. They just left the box on the side porch sometime around 7PM with no notice that it was there. Found it the next day after the product had been sitting out all night in the heat. When I complained I was told it was my problem. Rude, dismissive rep (Linda) basically said I had no reason to complain. I cancelled the rest of the order. Never will I buy from them again.

I ordered from this company twice. The 1st order was late. I emailed to inquire about my ordee and they responded with attitude saying New Mexican food is made from scratch and takes time to prepare. I used to live in NM and it doesn't take 3 weeks to make tamales!
So I gave them another chance because the food was actually good and ordered for Christmas with a Christmas delivery guarantee. My food never showed. Was still waiting on Christmas Eve. They never answered my emails or phone calls. Two weeks later 1 package of store bought tamales (La Bonita Brand) arrived along with 1 package of home made tamales and no Chile Rellenos. I had ordered 2 Chile rellenos. So basically for $120+ I got one item out of the 4 I ordered and two weeks late. I continued to call and email with no response. They could care less. Order from Chile Monster this company is a scam.

I ordered frozen chiles. The order was delayed by the shipper and arrived thawed. I notified New-Mexico-Catalog and they quickly sent a replacement order. The replacements arrived in perfect frozen condition. The chiles are perfectly roasted and delicious!

Placed an order the end of August, was sent a message that the order would be shipped the week of Sept 14... still nothing. Sent two emails no response. $70 I will probably never get back, nor the food. Someone should shut this outfit down as they seem to continue to rape customers and get away with it.! Giving them one star is too generous.

Have never delivered my order nor answered any emails with explanation or answered any calls

Terrible customer service. My brother ordered me tamales for Christmas; just got here Feb. 5th. They made every excuse they could and still didn't get them here on-time. To boot, they did NOT send them overnight and they were thawed. Their own label says to keep them frozen until you use them.

Don't shop with them.

Ordered 5 pounds hot, 20 pounds medium fresh chiles. They all arrived in great shape and within time frame stated on web site. Would have been nice had they noted on the tracking info they sent me that it was a partial shipment and that remainder would go out next day, but that's my only complaint.

I ordered an overpriced ristra the end of October. I got confirmation of my order on November 4th saying that they were charging my cc, but that there would be a delay in shipping the ristra due to having to dry them out! I told them to cancel the order in that case. I didn't hear back from them so gave it a couple of days and then contacted them again via email. I told them to CANCEL THE ORDER! She said that they only needed a few more days and the ristras would be sent. I told her I needed it BEFORE Winter as this was a Fall decoration for the front of my house. I also told her that I could have just driven across the bridge into Portland, OR and bought some there as I saw plenty of them for sale a few days before.

I forgot about it for a little while and then on November 20th, contacted them again asking them where the heck my refund was. I KNEW they had not sent the ristras out "in a few days" as I surely would have received them by this time. I received NO ANSWER.

Finally, yesterday, December 9,2013, I emailed them again and told them I was contacting my bank to file for a charge back against them since they collected money on my cc but never sent the merchandise! Wells Fargo was quick to give me my refund and did a charge back. They told me that this company was WAAAY past the date which they were required to get me my merchandise.

DO NOT DO BUSINESS WITH THIS COMPANY! They also do business as Guacamole's Patio as that is what the name was on my bank statement for this charge. This company needs to be put out of business! God only knows how many people they are fleecing this way! I mean... it took so long that I almost forgot about this until I was clearing out emails for the past few months and ran across it.

New Mexico Catalogue does not use tracking on their orders therefore when you purchase and if you pay for 2-day priority you never know when your Chile arrives at your doorstep! I was charged for my Chile 2 months in advance and I could not get a hold of New Mexico Chile to find out when to expect my Chile! I found it at my door step a day after it arrived and Chile was rancid and smelled bad! Never heard from anyone nor received no such email letting me know my $100 plus order had been sent! Waiting 2 months and no warning is not worth the hassle. Waiting and receiving rancid Chile is unacceptable! I advise you to use a professional company who has tracking especially investing that much money on Chile! What a huge disappointment! Go elsewhere…

I placed my order in late August and had not received after about two weeks. A quick email asking when I could expect my order received a prompt reply of "the week of Sept 17". Arrived as promised, still frozen (very well packaged), and super tasty. I just ordered two more 3lb packs of the frozen chili.

Worst company ever. I ordered a package on 12/13 and it was received 2/22. I called at least 15 times and emailed at least 5 times and never got a response. The product was food and was to be delivered within 2 days of shipping, it took 5 and the food was rotten.

They have an F rating with the BBB... 80 complaints under David and Linda Taylor of New Mexico Catalog.

I made the mistake of ordering 20lbs of Green Chiles from them and they arrived 5 days late in a big ugly mess of a plastic bag. Now, they are not willing to refund it or send me another order.

Unfortunately, I now know they have this horrible track record and I'm just another victim.

PLEASE CHECK THEM OUT UNDER THE BBB BEFORE DOING BUSINESS! HERE IS THE LINK:
http://www.newmexicoandsouthwestcolorado.bbb.org/BusinessFind.aspx

I ordered Chile Rellenos and Carne Adovada. Box arrived quickly and was packaged well with freezer packs.

The food was of good quality and very enjoyable. As a transplanted New Mexican it was fun to try but the delivered cost would deter regular ordering.

Based on the above facts I'd say use them for special occasions when you have a few days to plan ahead..