I have ordered two different tamales and Colorado Sauce and the Green Salsa. It had gone past delivery date and I called. They got back with me promptly and said it is in "limbo" somewhere in the country. I was told they would reship at their cost. I couldn't believe they did next day air. That is how it is supposed to work. I will be placing another order before the cutoff date for the year. I will continue to come back. Not too many products, just enough. Picked out of the blue and I hit a gold mine. You will not be disappointed. A super satisfied customer.