Williams-Sonoma

Order placed for curbside pick-up. I get a text alert to pick it up. I drive 30 minutes to the store. The store says my order was partially cancelled. So where is the part that was cancelled. They don't have it. So is it cancelled? They tell me to call their customer service line. The customer service line tells me my order was never charged so my money should still be in my gift card account. It's not. I wait another day. I get another text to come pick up my order. I call the store. They tell me they have nothing for me and to call customer service. I look online. It says my order was picked up. I call customer service again and wait for about 40 minutes for them to tell me that I should receive my refund in 2 weeks. So basically, I make an order, they don't have inventory, and my money is locked up for 2 weeks.

- High shipping, which is not waved regardless of amount spent
- They won't always batch your order, and will charge you ridiculous shipping again for each separate delivery
- All their own brand products are made in China

We spent 250 dollars for beef wellingtons, truffled mashed potatoes, and salted caramel apple pie. The Wellingtons were tasteless. The potatoes were tasty but runny, and the pie was terrible. Now, I understand why SW has stopped allowing reviews of their products. Go out to dinner instead. This is the only and the last time I will order SW frozen foods.

William Sonoma store card is now issuing a " new" Capital One Card with a 30% interest NO question asked. They decided to transfer all your balance into a credit card institution, Capital One. Your interest is so high that willl be pretty much almost of you minimum payment. Capital One is already a horrible credit card option. It is only for people who can't get any card. They charge annuity and an exorbitant APR %. Now they are forcing Williams Sonoma customers to get into this same scam. If you loss your card Capital One won't provide your card number. The number is not even listed your own account. Good look trying to deal with Capital One and William Sonoma card Customer service people.

Received a $50 gift card from a family member for my birthday. Ordered what I thought was a kitchen rug. With shipping, I paid $76 and some cents. When it arrived, I never took it out of the box because the packing slip said backing was cleated. It would damage my wood floor. That was never stated on the website. I complained but they would do nothing. In fact they charged me $12 for the return shipping, more than I paid for the initial shipping. Instead of returning the credit to the gift card, they credited my charge card with $26.98, the excess paid over the original amount of the gift card and put $24.92 on the gift card. So, I have a $50 gift card worth $24.92. I paid a total of $76 for the rug, tax, shipping and received back a total of $51.90. I informed my family member of the hassle and suggested she not give William Sonoma gift cards to family or friends. I'll use what's on the gift card, but I'll never buy anything from them again. And I'll let people know why.

While spending almost $3000 for a coffee machine I was told there would be a 10% rebate on future purchases if I signed up for their credit card. After 2 months I had yet to get the rebate! I called and was misdirected numerous times before FINALLY getting a refund of 10%! I was also then told that after several hours of wasted time pursuing my credit that I had 15days to get 10% off any additional purchases. After returning to the store(where they are clueless about policy) I was finally told it was on line only. I was so frustrated I told them to keep there 10%, close my account and never contact me again! There service is abhorrent! They are overpriced, mediocre quality and terrible customer service! I went to Sue La Table and found the same items at more competitive or the same price; but, with much better service and far more knowledgeable staff. I would NEVER step foot in Williams Sonoma again!

I went to make an online purchase on the Williams Sonoma website. I have never in my life seen such a dishonest website. When I checked out, I was shown the amount of my purchase. However, I was not shown the shipping charge (which was 60 percent of the cost of my merchandise) or the tax until the order was completed and paid for. In other words, you will have no idea whatsoever what you total charge will be until after you pay for your order. To me, this looks like intentional fraud.

It is my individual, personal, subjective opinion, belief, and interpretation that I was ripped off by this company. Therefore, it is my individual, personal, subjective opinion, belief, and interpretation that the company is incompetent, dishonest, and/or unethical. The foregoing review solely provides my individual, personal, subjective opinions, beliefs, and interpretations. Any individuals who may view this review, or any part thereof, should examine the facts and issues for themselves and form their own individual, subjective, personal opinions, beliefs, and interpretations.

Kept getting updates that my specialty thanksgiving dressing was, in fact, on the way. Then, on the weekend before thanksgiving— sorry! Now I am stuck—- grocery stores' stuffing is pedestrian, and now I need to make my own. They were so kind to let me
Know they wouldn't charge me— thanks
No wonder they get 1.1 out of 5 from BBB

I purchased an item online. It was indicated that it's in stock. Later I receive an email saying it's delay. I ended my self waiting for an item 3 months! And eventually when I called to ask what is the shipping status (I have received a final arrival date after 3 months of waiting) they told me they don't have it in stock!
They offered me $25 compensation for this aggravation. Of course I refused. I Spend 2 hrs on phone with people who far away from satisfying costumers!
Williams Sonoma-you should shame of yourself! I will never buy anything from you again!
(Christi-you have long way to understand how to satisfy costumer!)
Bed bath and beyond has the best costumer service!

Received a damaged defective final sale pillowcase for over a hundred dollars. Called upon receipt and said the item was damaged and bad quality and I wanted a refund. Because it was a final sale item I am now being forced to accept a Credit from William Sonoma for over a hundred dollars instead of a refund to my credit card. Called twice to get help and was on hold for 45 minutes to be told that they couldn't help me and I need to talk to someone else. Horrible customer service! Not the way to treat customers. Why should I have to pay for your inferior product and damaged goods!

And Couldn't Make it Right! Ordered a $100 gift card and a very small token/joke gift—a $6.97 egg poacher—through the W-S Bridal Registry. Long story short, they didn't include the note that indicated the gifts were from another friend AND myself—guess that's a tough thing to accomplish these days. What ensued were a few awkward texts between the bride & myself and me having to explain how I wasn't as "generous" as she'd thought. I called W-S asking if they could email the bride a promo discount code or a 20% coupon or something, Customer service agent said they had no way of doing such a thing. Is it so hard to get an order right? I guess so. Is it so hard to make a couple of customers feel as though W-S cares about making a mistake? I guess so. Disappointed.