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2 Reviews by Diane

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This company has to be the worst I have ever dealt with. Received a bed with damage to the fabric in the middle of the headboard. First the offer me $27 to keep the bed, What? It's an $800.00 bed that was delivered with damage and you want me to keep it? Then they tell me we'll give you $150.00 to keep it and if not we can't get a replacement for 6 to 8 weeks. No I don't want a damaged brand new bed. So please take it back. Then they tell me because their shipping company randomly took the top of my box that I have to make my own for a queen size bed!!! After many back and forths I go out and buy and fabricate a cardboard box package the queen size bed again and seal it and tell them I have done what they asked me to now please pick it up and issue me a refund. THEN they tell me they need another picture of the bed again, WHAT??? I've already made a box put the queen size bed inside and taped it all up for pickup!!!! Sorry we need another picture...I take apart the entire box take the picture for them and send it to them and now they tell me they want to send someone to try and make a repair to the headboard!!! NO THANKS!!!! I'm not paying $800.00 for a damaged bed that is Jerry rigged with an aftermarket repair that will be in the middle of my brand new headboard!!! Not to mention I had to buy and fashion a replacement cardboard top because their delivery man absconded with mine! This company has you jumping from one hoop through another and will not do the right thing, send a pickup and refund my money for their damaged product that they delivered to me!!! STAY FAR AWAY FROM THIS COMPANY!!!




Received a damaged defective final sale pillowcase for over a hundred dollars. Called upon receipt and said the item was damaged and bad quality and I wanted a refund. Because it was a final sale item I am now being forced to accept a Credit from William Sonoma for over a hundred dollars instead of a refund to my credit card. Called twice to get help and was on hold for 45 minutes to be told that they couldn't help me and I need to talk to someone else. Horrible customer service!!!! Not the way to treat customers. Why should I have to pay for your inferior product and damaged goods!!!

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