Williams-Sonoma

I ordered 5 aprons embroidered back in October 2021 for Xmas. Knowing there were supply chain issues I placed my order way in advance for items they had in stock. Some of the aprons showed up, some not, I received some random embroidered holiday stocking with a name on it I do not recognize - I am sure someone else's gift I called WS 3 times and wrote 2 e mails trying to find out what happened to my order. One person tells me they are sending a replacement order - another tells me they no longer have inventory of the item. Delivery and tracking info is falsified or wrong on their website... never again. BYE WILLIAM SONOMA!

I found the best sourdough bread ever on the Williams-Sonoma website, which was quite surprising. The bread is baked and shipped by Nashoba Brook Bakery, which is located in Concord, MA. On the site, it stipulates that the bread might take two weeks to arrive but it came within five days after ordering. The round loaves are just as depicted on the site and they smelled oh so good and tasted just like a sourdough bread should taste. Definitely worth a try if you miss sourdough bread with substance. The site also offers other breads offered at Nashoba.

Need to donate stale food products. Don't put on shelf for purchase. I'm 81 years old and on social security. Called manager and said needs to investigate my purchase.

Placed an order on-line; Stopped into the store to pick it up. Large order.
Asked if it had been checked for accuracy, and all of it was packed.
Yes, they said;
Got ready to leave, but thought we would check to ensure everything was there;
It wasn't; Short two of the most expensive pieces.
Very dissapointed.

Sincerely,

Jeff

I purchased a very expensive coffee pot on line during this pandemic. It was surprisingly terrible. It was manufactured in the cheapest way non of the parts stayed together. It was just at the start of social isolation and I threw the box out immediately. The customer service was wonderful. They sent a return label, said I could take my time to find a box, I repacked it as well as I could but clearly it was a DIY job. They refunded all of my money and every customer service representative was charming. Thank you

I had two bad experiences, with William Sonoma, three days. One in the Cherry Hill, NJ store and one on the phone. I brought an item to the store, to return it. I did not have the receipt, but all of the labels were on the box. I asked if I could have a credit and they refused. On the phone I tried to place an order and use a certificate that I received on my computer. I am a cardholder. I was told it was already used, two years ago. I could not reason with them. I will never shop in this store again. I told the sal s guy in the store that. All he said was I am sorry you feel that way.

There is no way to do it. They say do it on line but it doesn't work. They have a number to call but the agent has no way to schedule. Very frustrating Maybe I'll get my order some day. But if you can't schedule then probably not. Waiting since late December.

I have ordered twice from WS. The first shipment of cocktail glasses arrived promptly. The 2nd order processed on 4/19/21 (a set of cocktail glasses for a May anniversary gift) was paid and my delivery date was originally scheduled for May 3. Cool! NOT! My delivery date was unceremoniously delayed to September 13,2021. SEPTEMBER 2021! WTH! I called customer service to cancel my order and have a refund issued. The rep was nice, but told me she couldn't cancel my order until it shipped! WHAT?! Are you kidding me?! I was not expecting a 5-6 month wait for an item. The website said it was in stock. I am so disappointed and beyond words for the audacity of this company to think its customers will just sit around and wait 5-6 months without any recourse, refund or the products they ordered. I will no longer order anything from Williams-Sonoma. They are untrustworthy and unscrupulous. Take your money elsewhere.

A lemon table cloth online will cost $27 additional just for shipping. This is an overcharge for shipping a small package. The store has a same brand tablecloth but oranges that sells for exact same price as online. I would think that asking them to bring the lemon tablecloth into the store for me to buy would cost me the same as the orange tablecloth but no. They would also add $27 for me to pay the shipping that they would not charge if i bought the orange one. And they WANT my business? Never again.

Imagine my surprise when one of the 4 Double-Wall Glass Tall Coffee Mugs my husband bought me three months ago came out of the dishwasher with a seal leak. W-S told me they couldn't do returns and to call Boda (and gave me an incorrect number). By the time I got response from them another had leaked a seal and, because I took the W-S person's advice to wash by hand, another has shattered. Apparently neither W-S or Boda will replace these...only buy them if you want to own broken glasses soon!

I returned an appliance to Williams-Sonoma. I followed their return policy and promptly shipped it.
They received the appliance on July 3rd. After no action and no refund, I called them and I was promised "prompt resolution".
As of today, July 21, they still have yet to update the return to note that the item was received, let alone refund what I paid for it.
Ref Order # **************.
It is very unlikely that I will do business with WS again.

I bought a Laguna couch made by William Sonoma. The couch was in my home and a short term renter during the pandemic broke the couch. When I had a repairman come to fix it he showed me the couch was NOT kiln dried hardwood as the Williams Sonoma site claims, but plywood. Also there are no corner braces. WS has already paid a $1 million fine to the FCC for deceptive practices claiming furniture was made in the US when it was made China.

https://www.ftc.gov/news-events/press-releases/2020/07/ftc-approves-final-order-settling-charges-williams-sonoma-inc.

Don't buy their couches. Instead find a used couch made from the 60s and reupholster it. It's a better choice from a quality standpoint.

I am extremely dissatisfied with Williams Sonoma: I ordered a bread marker in April and continued to receive notices it would not be available until June, then recently mid-August. I found the bread maker finally in a local store, cancelled my order with Williams Sonoma, and low and behold, suddenly the bread maker which was at least 8 weeks from being available was shipped. I will never purchase from them again. As a chef, with a chef's kitchen of Shun knives and La Creuset, I'm writing off Williams Sonoma permanently. I will take this up as well with my credit card company to dispute the charges of an item that could not be shipped for approximately 16 weeks, that suddenly was available when my orde3r was cancelled.

Took 8 months to get a refund on my return.
Worst customer service I've ever experienced.
The item I returned as ordered in December 2021. I finally received it May 2021. Broken. Wouldn't even turn on. Immediately returned it and have made dozens of phone calls trying to get my refund. Customer service the worst from any store ever.

Our organizations have spent a significant budget purchasing products from Willams Sonoma. A Williams Sonoma branded product, a high-end Pizza Pan began rusting after a year and a half of service. We paid a premium price for this pan with a promise of quality. When we brought the defect to the attention of Williams Sonoma, we were offered the opportunity to spend more money to purchase more inferior products as a resolution. We are sad that a company we had hoped would understood the Customer Experience would strive. Unfortunately, they have lost the meaning of the customer experience and will surely see their self-imposed demise. Our organizations are no longer customers of Williams Somoma.

Ordered 3 pizzas on feb 8th to be shipped to Arlington, Tx. I was very careful of making this clear. They sent them to me instead. When I called to clear this up the lady had a chip on her shoulder. After TRYING to communicate with the lady she hung up on me. The purchase was $172 and want a refund and or shipped to correct address.