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They sent me completely different contact than what I ordered and what was on the prescription. I called them and three days later, they still haven't sent me a return label. They say they are working on it.
You would think after screwing up they would have more of a sense of urgency. They're claim of great customer service isn't supported by my experience.
Ordered on 10/28, delayed to 11/5,11/9,11/17 all without and email or call. Agreed to expedite ship- never came. Told me it was cancelled because it was off policy. Never called or emailed to tell me. Still waiting for original order to ship even though they say it is no in stock. Enuf said!
John P.'s review of Williams-Sonoma earned 2 Very Helpful votes
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It seemed easy enough, will have more to say after I receive my glasses
I paid extra for express delivery for my glasses so it could arrive in 3-5 days, since my glasses...
Hi John,
We’re sorry to hear that you experienced difficulties with your contact lens order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed, and for that, we do apologize.
We are reviewing the status of your order and will update you promptly.
Our apologies, again, for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com