Well.ca

They use a substandard shipper called T Force - worst shipper ever - they failed to deliver in their window, then lost my package, no updates on site for 3 days - Well.ca says wait and refuses to do anything about it - neither well.ca or the shipper will look into it - form replies with no details - why doesnt well use a proper shipper - purolator, Can Post etc. I live 90 minutes from Guelph and now have been waiting 3 days after they stated I would get it 2 days ago.

Update: *After* completing my online order, I received this info: "Your Order May Take Longer Than Usual. Due to high demand, there may be a delay in preparing or shipping your order. You will receive an email notification when your order status changes. Thank you for your understanding and patience."

Isn't that something they should let customers know *before* they pay? Very underhanded business practice.
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I won't bother going into the details, because I've already spent too long on this purchase (including time spent on the phone with customer service, who eventually told me that I should just abandon my attempts to make the purchase on my phone and try the computer, and if that didn't work, there was nothing else they could do), but the checkout process is seriously flawed. I won't be ordering from this site again. I could have gone to the store 5 or 6 times in the time it took to place the order. More's the fool, me.

After writing four times and getting nowhere with their instructions, finally gave up on these clowns. Their platform worked fine and I have been a customer for 6 years but never again. We build websites so I know what I am doing but even after sending multiple screenshots just kept getting the same bull$#*! auto responses. One agent did reach out and blamed my browser until I replied that I was using the correct browser (Chrome). Suffice to say a well built platform needs to work on all browsers all the time. Don't waste your time with a company who cares more about themselves and less about customers experience.

Last time I ordered from Well.ca, they never actually sent out my package. I was the one that did the foot work to find out what happened. There was an invented shipping number that didn't actually exist (I found out from the shippers). By the time I figured this out, some of the specialty items I ordered were no longer available. Every time I contacted Well.ca, I got a different service person who had no idea what was going on. I just wanted my money refunded. It took about 6 emails until finally someone agreed to do this. Never again.

I ordered nursing supplements as I'm a nursing mom. I get my tracking number but it said they couldn't locate the item at Canada Post. Then I get an email from well.ca saying there was an issue with my order, and asked if I had received it. I checked my mail box and did not. I emailed them back but didn't receive any response. Then the next day I get a delivery - wart cream? I called and they didn't once apologize and told me to email the same email with a picture. I told them I'm going away tomorrow and don't want the box sitting outside my house but haven't received word yet.

Too much trouble in my opinion with crappy customer service.
Easier to buy in store.

Very bad customer service. I will never buy. Invoicing system not good. Does not work the way it should. Messed up two times my order. Could not cancel my order even if i emailed within 10 minutes.
I will only buy if i have too much time to waste on the phone.

I seen Well.ca had a lot of bad reviews...but I ordered anyways because I seen they are in Guelph Ontario and a legit business. Im an hour away. Anyways I received my order in less than 48 hours via Purolator. So I felt compelled to leave a good review as they have earned it in my opinion. Good job Well.ca! The price was good too on my product. Bought Fishermans friend.

They took the money and didn't send the package and don't want to communicate with me. This is the most disgusting online shopping experience in my life. I don't advise anyone to give them money! Be careful! 🤯

They cancelled an order I needed urgently, then blamed it on me. Left me in the lurch with no reasonable explanation. When I asked why, they blamed it on a chargeback to my account. It was my first order. Then they disappeared completely. I can appreciate an honest mistake but disappearing like that is inexcusable.

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I got an oder and waited for more than one month of nothing. I followed up many times their customer service and promised to tell their carrier to send the package. Their reason of the delayed because of the weather or whatever reasons their telling. Then again I called them to follow up my order the customer service agent says that they asked the carrier to prioritized and deliver on the date they promised. Unfortunately on the date itself of their promised I got an email from the website that there's no update yet by the carrier. I was totally disappointed with their bad service. I won't ever order on this site anymore. This is absolutely disgusting transaction. I never recommend this site to my friend and relatives.

I bought their sonata breast pump for 400$. Stopped working after a couple of uses. Tried contacting the customer service so many times. They assured they will send a new one. Also confirmed through email that they have sent a new one. Never received a new one and they stopped replying to my email. I don't recommend anyone to waste their money with them. Customer service is not worth the price we pay

I'd like to thank WELL.CA for their consistently amazing quality of service and dedication to excellence. Under normal circumstances this would be impressive, but during a pandemic, it's simply outstanding, bravo!

Wrote a review awhile go when I still didn't realize the extent they are ripping off their customers. Looking more into it. It's very bad. I used it a lot for a my new born due to the organic options. Earths best baby food is 1.99 for a small jar on the website. It's down to 60 cents at my local grocery store. That doesn't account for everything else that is WAY overpriced. You are literally throwing your money away and for some reason they are getting away with it. I hope people begin noticing and help get them under control or out of business.

Well.ca used to be my go to because of their good sales and quick shipping, but gosh have they gone downhill. The products on their site are more expensive than anywhere else, and shipping is so so slow. If I wanted to wait over a week to receive my goods I would just source it locally. Health/wellness products are becoming mainstream and more readily available so this company really needs to step up to stay competitive. You're better off sticking to your local health food store or Amazon. I see no benefit anymore ordering from this company.

Ordered more than two weeks ago. Apparently it has been shipped but still not here. Tried to cancel the order and got a robot response that they would be in touch. But that has happened either.

I purchased 2 Smash And Tess outfits as Christmas presents only to realize there is a no return or exchange policy regardless of the issue with the items ordered. On their website it even says, " hassle free returns", but you must read their long list of exceptions to this! As it turns out even though I reviewed the virtual size calculator, the sizes are not exactly what is needed. I am now stuck with 2 outfits that do not fit my daughter and daughter-in-law and for me it is at least $250 down the drain! The inflexibility of this policy will be the reason I do not shop on Well.ca again. I even contacted Smash and Tess directly to inquire and if you purchase anything on another website of a partnered retailer who sells their products, they do not honour returns or exchanges either. What happens if the product is defective? Well.ca tells you to contact the company. So watch what you order because regardless of any issues it will be a FINAL SALE!