Well.ca

I've shopped with them many times, half were okay half were miserable.

One time I bought 3 items and they only shipped me one of the items and sent me an email saying the other two were out of stock. So I ended up getting the 1 item that I really didn't even want I just added it to my cart to hit the free shipping limit. So then I had to make a special trip to a specialty store to buy the other 2 items I actually really needed.

They have no incentive for loyal customers and only give coupons to first time customers. Which just irritates existing customers and it is bad business.

And finally my most recent order they just cancelled the whole order. So I've been waiting for my things to come and I finally check my email to see what is going on and I find out my whole order has been cancelled.

I will not be shopping here again. Waste of time and they are overpriced.

An employee called Rhiannon advised me to use one of their competitors and said that the company had a 'security system' in place to stop being from buying more than ten products. When I complained about his rudeness, a 'supervisor' named Jillian gave me a lecture on company policy. I called the company's office to complain. Nobody picked up the phone, nobody returned my calls and the company directory didn't have the name of either the CEO or the CMO.

This company tries hard to create a friendly image - to the point of leaving personal 'thank you' notes on the receipts. This is simply a marketing con. They are not interested in their customers and should not be trusted.

First of all the shipping was awesome, my order came in 3 days, the shipping was free as it is with all orders of $29 or more. All my items were there and in perfect condition, not a single dent in the box. Someone hand wrote "thank you" and a smiley face on my order form, which I though was very cute, I order lots of stuff online and I've never had that happen before! As someone who loves organic products, this is my go-to website for things like shampoo, conditioner, deodorant, toothpaste and snacks. Awesome "green" Canadian brands such as Green Beaver and Andalou organics. Overall I am very impressed with this website and will continue to use it!

My order came the day I was told it would. The lotion I ordered was bagged in case of any leakage, of which there was none. I received all the products I ordered, and none were damaged. Great packaging and products. Cant say anything about the quality, as everything is a gift for someone, but from what I can tell, theres no reason to have doubts even if there are no reviews for a specific product. The spatula, for example, has no reviews on the website, but is in no way any less than a quality-looking product. Easy-to-navigate website and an all around great experience. Thanks, Well.ca!

My one problem with this site is that once you place your order it takes 5-7 days to ship out your order! I don't know how they're still in business considering companies like Amazon ship AND deliver your package within 1-2 days. I can't imagine that people will tolerate this much longer... What's the point of ordering from this site if it takes practically 2 weeks to deliver your package. I'd rather be slightly inconvenienced and go to the store than wait weeks... The deals aren't that good.

I have purchased from Well.ca for many years. But today I sent in an order and then within 2 minutes contacted them to change my shipping address. I was told that not only could I NOT change my shipping address, that I could also not cancel the order and set up a new order. What? Wow. What a joke of a company. Amazon does a better job of being focused on customer service. Never again. I even own an ecommerce company myself and if my team or my system was this bad, I would hang my head in shame.

Some of the SLOWEST shipping times I've EVER seen in an online company. And, I do pretty much all of my shopping online. The packaging of my product was also punctured!
It is evident that no one in customer service knows what they are doing. They kept on telling me they could not understand my issue, and they didn't know how to handle any of it!

Really that simple. Never received the order. Contacted shipping (Tforce) and they said they delivered the package and its not their problem. I filed a dispute with my credit card company, not the type of headache I want to deal with right now. Update: Well.ca provided a refund, customer service was helpful and understanding. If you order from Well.ca, I'd call them first and update your delivery preferences to anyone other than TForce as you can specify which delivery service you want them to use.

I order online a lot. The average shipping time can take one week or two to arrive. So, I never expect to have my stuffs right away.(Unless it's Amazon lol)

Well.ca is a gem and has a wide selection of legit products and brands that are hard to find. Organic, vegan and Canadian products are easily identified. And a huge thanks to the store, I discovered my most favourite products and brands such as, to name a few, Deciem (The Ordinary), Original Sprout and Russbe. I order regularly and never had problems with the company.