Well.caReviews 170

I ordered for my first time and received items that were wet with torn packaging and some of the items were missing. I'm slightly bemused and confused as to either give them applause for having one product being completely intact without being damaged and or wet... or to be displeased about having to still go out to buy what I intended to buy online from an actual drug store now. The point was to was to create customer convenience which should be the factor that generates your revenue... I am left wondering how an order that says fully shipped and delivered didn't fully get to my door. And do I even bother asking for money back or will they return me a half torn bill?... This is just purely awkwardly bewildering. I leave you a flabbergasted emoticon: o

It's a shame because I really liked a lot of the brands they held. I would have be an ongoing client. It makes me wonder why those brands would affiliate with this kind of service that doesn't even get to the product to the paying customers hands. Is that truly the message you want to send and affiliate yourself with? If a client is dissatisfied with the service, it has a certain negative impact in the underlying purchasing experience in relation to your brand. You know that right?

I have been ordering from Well.ca for YEARS and while they are expensive, they do offer free shipping for $35 orders which is very reasonable. And the couple of times there was a problem with my order the customer service was extremely professional and either immediately shipped a replacement or refunded my money. It was AMAZING! But lately I don't know what changed because now orders take FOREVER to ship - usually more than their stated 1 - 3 business days and products arrive damaged, missing, cans badly dented, etc. And they switched from Canada Post to FedEx which is a nightmare because FedEX (and UPS) have a habit of NOT delivering a package but putting on their website that a delivery attempt was made but nobody was home, when that's a lie. Google this and you'll see that this has been a problem for many people for YEARS. When they shipped with CanadaPost, my order arrived quickly, right to my door, no fake delivery attempts, and in excellent condition whereas the courier delivery person often slams the box down on the ground ignoring big "FRAGILE" stickers.

Anyway, I will no longer be giving my business to Well.ca because they're too slow now and shipping via a courier that lies about attempted delivery defeats the purpose of ordering products online to be delivered to my home. If I have to go pick it up at some drop-off location because the courier was too lazy to do his or her job, I might as well go to a store myself in the first place. If I order something online I want it delivered to my door FAST. By fast, it should arrive within 3 days. Instead, you're lucky if Well.ca even ships the order in 3 days. Often it takes longer.

Worst customer service ever!
My order returned without notifying me so I contacted with customer sevice and they offered me full refund which I didnt ask for, and resending. And when I asked for the update later they said we gave you full refund and just wait. I waited 2 months without any update and when I asked last time they said it has damaged so forget it with $10 coupon. They couved informed me before but never did and I complained about that and tell them to send the package but no anwsers until now 6 days passed from the email I sent.

I just placed my first order with Well.ca. I ordered clothing and received a detox kit and body lotion instead. I called and told the girl that what I received was not at all what I ordered without complaining at all. She reshipped my order, refunded me $10 and let me keep my free gift! She was so sweet and did everything she could to go above and beyond. Uaually I'd be upset with the fact that i didn't get what I ordered but the service was so great I'd shop there a million times. Thank you Well.ca and it was a very nice try with my order. Still giving 5/5 despite the small mix up

There website claimed processing an order takes three days and shipping it to my area would take maximum three more days. However, my order never arrived and it was still processing. After chating with customer care agents all I pretty much got were appologies and they stated it's because they are getting a lot of orders for the holidays - If that's the case they should have updated that information on their website. Now it's been around two weeks and seems like this is not new to this place! This is the worst online experience I had ever.

My one problem with this site is that once you place your order it takes 5-7 days to ship out your order! I don't know how they're still in business considering companies like Amazon ship AND deliver your package within 1-2 days. I can't imagine that people will tolerate this much longer... What's the point of ordering from this site if it takes practically 2 weeks to deliver your package. I'd rather be slightly inconvenienced and go to the store than wait weeks... The deals aren't that good.

I've ordered from them a few times and my orders have always arrived within a week. The products have been as expected!
This last order I ordered bottles of organic juice. 3 bottles arrived broken open and 1 bottle was different from what I ordered. I called immediately and Kendra with customer service was fantastic! She issued a refund for the 4 bottles (i got to keep the one sent in error) and i got a $10 off coupon for future use. I was very satisfied.
Thank you for such prompt and satisfying customer service.

At first I placed an order and received and email tellung me that the transaction went rhrough. Few weeks after, still no parcel. So I called and the employee told me that the transaction was finally cancelled and that I got refunded. But I haven't received any notice by email... They told me to place the order again. I did. Then 3 weeks later I received only one 1 item out of two ordered saying that the other one was refunded. No explanation, no other info, no email, no call...

First and last time ordering from them. My order did arrive on time and the transaction went smoothly, but the majority of my products arrived DAMAGED. I ordered several facial creams in pumps (and in jars), ALL of the pumps were broken and unusable. They claim that they try to be environmentally friendly by wrapping products in the safest way possible to avoid any damage that could occur during shipment, all I received was my entire order meshed up in one thin plastic bag. Also, I tried to get one of the pumps working by screwing the broken piece on top of the other part but little did I know that my attempt to try to make it work resulted in a final sale. Beware of well.ca and know their return policies beforehand. If your products arrived damaged and you return them as damaged, they are marked as final sale.