There website claimed processing an order takes three days and shipping it to my area would take maximum three more days. However, my order never arrived and it was still processing. After chating with customer care agents all I pretty much got were appologies and they stated it's because they are getting a lot of orders for the holidays - If that's the case they should have updated that information on their website. Now it's been around two weeks and seems like this is not new to this place! This is the worst online experience I had ever.