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1 Review by Kat

Well.ca

Well.ca

4/12/19

I ordered for my first time and received items that were wet with torn packaging and some of the items were missing. I'm slightly bemused and confused as to either give them applause for having one product being completely intact without being damaged and or wet ... or to be displeased about having to still go out to buy what I intended to buy online from an actual drug store now. The point was to was to create customer convenience which should be the factor that generates your revenue.... I am left wondering how an order that says fully shipped and delivered didn't fully get to my door. And do I even bother asking for money back or will they return me a half torn bill?... This is just purely awkwardly bewildering. I leave you a flabbergasted emoticon :o

It's a shame because I really liked a lot of the brands they held. I would have be an ongoing client. It makes me wonder why those brands would affiliate with this kind of service that doesn't even get to the product to the paying customers hands. Is that truly the message you want to send and affiliate yourself with? If a client is dissatisfied with the service, it has a certain negative impact in the underlying purchasing experience in relation to your brand. You know that right?

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