Cynthia R.

I purchased 2 Smash And Tess outfits as Christmas presents only to realize there is a no return or exchange policy regardless of the issue with the items ordered. On their website it even says, " hassle free returns", but you must read their long list of exceptions to this! As it turns out even though I reviewed the virtual size calculator, the sizes are not exactly what is needed. I am now stuck with 2 outfits that do not fit my daughter and daughter-in-law and for me it is at least $250 down the drain! The inflexibility of this policy will be the reason I do not shop on Well.ca again. I even contacted Smash and Tess directly to inquire and if you purchase anything on another website of a partnered retailer who sells their products, they do not honour returns or exchanges either. What happens if the product is defective? Well.ca tells you to contact the company. So watch what you order because regardless of any issues it will be a FINAL SALE!