Their system kept denying my credit card. Called customer service, they were useless! Kept repeating they didn't know why it didn't go through. Went on Amazon.ca, ordered the item, no problems! Will not be ordering (or trying to), from here ever again. Not worth the hassle!
I've ordered from them many times and am always satisfied with the product I receive.
They have great customer service and their website is user-friendly. My only complaint is that as they gain popularity, their processing time gets longer and longer. A year ago, I'd get my package in record time (2 days) and now it takes 1-1.5 weeks.
I used to love well.ca, but since the Covid-19 crisis, they have really dropped the ball. They now only allow a certain number of orders per day, which is fair enough. But, now, on top of that, they have implemented secret "ordering windows". You can ONLY order within these windows, but no one knows when the windows are, so you need to keep checking back and hoping your order goes through. Disgusting.
Good quality products and prices, but i open up shipping box to find body lotion and deodorant items wrapped in further plastic... The planet is literally suffocating in plastic. This is no longer acceptable, if it ever was.
I've ordered from them a handful of times and have never had any issues. Their regular prices are not unreasonable, and they have sales often. They also have a reasonable "free shipping" threshold. The only thing I find is that their shipping times are a little bit slow as they take a few days to process an order. Other than that, I've enjoyed my experiences with this company.
DO NOT SHIP AT WELL.CA.
well.ca is you last store when you are no able to find other stores to get your shopping items. Their contract shipping kept pushing the delivery date forward for 4 days in a row until I contacted with customer service. Custom service want me to wait another 3 days, but we need that package to catch up a flight. In the end, the package never got delivered. Well.ca made their final comments: they are expiring with delays with that shipping company and hope I wait a few days to hope the package can be delivered. So unstable and unreliable company to shop and get items you need.
Been waiting 4 days for shipping to update from UPS and nothing! Just says "shipping label created". They've shipped with Purolator and I've received it faster. No updates, nothing! Well.ca is garbage. Don't buy from them if they use UPS to ship!
The list of final sale items are not accurate. They will then explain that even if it's not in the list but in the same category it's considered final sale. Then Cameron' from their customer service will say you can reach out to the manufacturer yourself.
Online shopping is supposed to be fast and convenient.
This company is using that against their customers to trap them into a sale.
Please use other websites such as Walmart and amazon who truly care about good customer service and customer relationships. Very disappointed and actually disturbed by my first and last experience with well.ca
This company is deceiving customers by fine print' and technicalities to get easy final sales'.
Shopped at well.ca for years and it's always been a struggle. Items take too long to ship and often arrive damaged. Customer service is unresponsive and prices are far too high.
Stay away from them. They set up their website to charge you for shipping even when you've bought the required amount for free shipping.
Well... they've redeemed themselves in my eyes; they explained that in my region it costs more. However this should be clear from the start. Tsk tsk
I've ordered from them a few times but recently the shipper lost my order and Well.ca was unable to replace it. They did give me a refund but in the future I'd rather not be bothered with the inconvenience and will order from a company having the same products with more reliable shipping.
This is an update to my previous review on the purchase of 2 bottles of Favuzzi EVOO, well.ca contacted me and corrected the situation promptly. That is why I am updating my review. I appreciate their customer service.
I was looking for a hard-to-find in Canada cosmetic line - and to my surprise they have them at Well.ca at half the cost than Shoppers Drug Mart! I ordered Sunday morning and received shipment Tues aft. So 2 day delivery is excellent. I don't know why others have complained. You get to support a small Canadian company instead of Corporate Amazon who BTW pays no taxes and has very poor conditions for staff. It's a nice touch to receive a Thank-you hand-signed note. I appreciate you Well.ca
Well.ca used to be my go to because of their good sales and quick shipping, but gosh have they gone downhill. The products on their site are more expensive than anywhere else, and shipping is so so slow. If I wanted to wait over a week to receive my goods I would just source it locally. Health/wellness products are becoming mainstream and more readily available so this company really needs to step up to stay competitive. You're better off sticking to your local health food store or Amazon. I see no benefit anymore ordering from this company.
I pretty much always buy my cleaning supplies here because they have a great selection of my preferred brand (Method). I've also bought many, many other things (makeup, detergent, snacks, and even gifts) over the last several years. I watch for sales and always check their sales and clearance sections for interesting items. A couple of times packaging has been damaged in shipping, and they made it right with absolutely no problem.
I love well.ca because I can get some products here that are not available in generic stores. I used it a lot of baby creams and shampoo and also homeopathic drops. I don't know any good alternative to this website.
If you are going to jack the prices on items that have the actually price they should be on them do yourself a favour and put your mark up price stick over the actual price. Also when asked what the reason is for the jacked up prices maybe a better answer than 'I don't know' would help. Never buying anything from here. Awful!
It's a a scam.
Placed an order for three items. Only one item was delivered, with a note saying that they were out of stock for the other two! The transaction was processed without me having a say in whether I want to cancel the entire purchase. Upon contacting them they just shrugged shoulders and blamed the supplier.
I will never do business with this company.
Well.ca is an amazing company. I have been ordering from them for at least five years. Usually about once a month. Every order I've ever had is packaged wonderfully.
I have been ordering two or three times a month for the last few months. I'm trying to do my best and stay home during the pandemic.
They still have provided the amazing customer service. All my packages have right arrived in a timely fashion and are still nearly packed.
Today was the first time I ever called customer service. The problem was my error not theirs. They honestly went above and beyond.
I would highly recommend Well.Ca
It's strange to see so many negative reviews. I have been shopping at Well.ca for some time now, and have never had an issue. Always an amazing experience personally. Many people will only leave reviews if they have a bad experience, but sometimes you have to not listen to the bad ones and find out for yourself, and I'm glad I did.
Overview
Well.ca has a rating of 2.2 stars from 170 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Well.ca most frequently mention business days, last time and next day. Well.ca ranks 658th among Cosmetics sites.
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- Guelph, Ontario, Canada
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members