Wayfair

Bad quality products, too expensive to what it is, I bought four products for Gomez dining set, bed and others. Screws in chairs do not fill well so not safe for adults or kids, I could not assemble one of the chairs. By phone or chat they are so sweet, I requested my money (refund) many times since I bought it in Dec22 and Wayfair makes anything to stuck the request. Initially started the process when I called but surprisingly the refund order was removed by Wayfair finance team, the second time they refunded the money to my Wayfair account, so they wanted me to buy again a bad quality product. The next time again requested to refund to my credit card, they say sure in 3 days you will see the money in your credit card statements, when I called for the follow up as no money refunded they said the process was stucked.
Do not buy on this store as products are not good quality and Wayfair cheat us in the process for refund. I contacted more than five times and everytime I contacted they said somebody cancelled the refund or something stucked the refund process. My worst experience buying online.

Do not buy here

I have questions from anybody who's dealt with these scammers(from reviews). I've been trying to buy a small space sofa sleeper and every time I go to buy it, it's sold out or can't be shipped there- I live in Alaska but I'm Fairbanks; on the road system, with airports etc. Amazon gets my packages here in 3-4 days average, without paying anything extra on shipping.
I looked at a sofa sleeper that had horrible reviews and just out of curiosity added it to my cart to see what shipping would cost. $1,964 for a $300 piece of crap couch. I looked at their reviews for another "great" sofa sleeper and the customer commented it was a bed for a dog or cat. Lastly there's the "open box deals." Has anyone ever scored one of these deals? I call B.S. Every time I check into it, it's sold out or click bait. I've been watching for an area rug, preferably 8x10 or 9x 12 feet. There's constantly ads for rugs this size in the styles I've searched for. However, the prices are always cheap up to the size that I want. Or in the case of furniture the advertise price is super super cheap but they claimed the item sold out. These guys are a joke. I've tried to give it a chance but when they throw a $2000 shipping charge on you, all you can say is screw you, Wayfraud.

I ordered a rug from Wayfair and paid for it in November 2021. They said it would be here in 7-10 days. After numerous emails to the company, I kept being told that it was "lost in shipping" and they would research it, and send me out a new one. It is now the end of January 2022, and I JUST GOT NOTIFIED that it is discontinued and they will issue a credit to my credit card. I am so disgusted with them that I will NEVER order from them, and will share my complaint with others, discouraging them to shop with Wayfair also. UGH!

The first experience with Wayfair has been a nightmare from the beginning! I will never use them again! I ordered a recliner on August 1st the estimated delivery was Friday August 5. It requires assembly so I had to pay for a handyman to set it up. Since website said that delivery would be on Friday, I scheduled the handyman on Saturday at 11am. I have a broken ankle and I'm not home but my sister will be there on Saturday. Now it is saying delivery will be on Saturday. I already have the handyman booked for 11am but unsure if it will be there to assemble. I talked to 2 agents one was a manager and one was worse than the other. They didn't care at all. No sympathy whatsoever and orchestrating the delivering is all on me. They won't change the handy man for later in the afternoon on Saturday and it's too late to cancel the order. Most companies don't charge your credit card until the item is shipped! Not Wayfair they charged my card on the day after the order was placed! The managers apathetic solution was to tell the delivery party to hold it at a location and if it's not picked up in 5 days it will be returned! This is the solution? Be careful if you are ordering something that needs assembly because you will have to pay and schedule ahead of time and then customer service will tell you the delivery date is just an estimate and then you are on your own!

While Wayfair's products are reasonably priced the quality of the products are poor and cheaply made. Have ordered on 2 occasions. First a fold up futon that wasn't as described, intended person of its use wasn't able to sleep on because of poor padding and a huge gap between the fold down back and seat cushion. The second item bought (3/21) was a gaming / racing chair that came with stitching missing in the seat back, Wayfair made good on it and sent a replacement. 7/21 the left arm rest and back support broke rendering the seat back useless. Wayfair again has promised to replace it, was due on 7/26 however I didn't receive it. Upon calling them again I was told the part was on back order and was due to be shipped on 7/27 and I would receive it on 7/29, didn't happen. Third call was told the part would be to me by 8/2 Wont order anything in the future from Wayfair and suggest others don't as well. If the part wasn't received by 8/2 they "may consider replacing the entire chair" I'm not holding my breath! Horrible business. I did receive a part on 7/31/2021 however it was the wrong part. Another phone call was told Wayfair would go ahead and replace the chair and it would ship on 8/12 to be received by me on 8/19. On 8/2 i received an email from FedEx confirming shipment with a delivery date of 8/4. I believe the customer service people try to do their jobs and have to be under a great deal of pressure in taking the brunt of the poor products Wayfair sells.

I will never order from wayfair again. Ordered patio set that looked amazing on site, but of course it looks like a doll house once received, also the screws was missing for firepit. Called request to return rep advised it will be 53.00 to return. THEY ENDED UP CHARGING ME 162.00 TO RETURN. Called and got a ear full of BS. This patio set wasn't even worth 162.00 but was on sale for 1100 it was a little over 50% off. DO NOT BUY UNLESS YOU LOOKING FOR DOLL HOUSE FURNITURE!

I spent over few thousands with Wayfair for the first time and I must said I regretted for every penny of it. No Value, No Quality, No Customer Service, No Return, No Relationship with Vendors. It is just not worth of the aggravation, frustration over it. Don't & Please DONT feed them any business

I would avoid dealing with Wayfair. All companies make mistakes, most will take action to correct. Wayfair just lies to its customers then apologizes for lying then lies again.

I ordered the Fiezemer 2 - Drawer Nightstand from Wayfair for my daughter's birthday, and it displayed no visible screws in the one image that was available, which is why I ordered it vs other nightstands. It did not have any reviews, which I thought was strange but was hoping for the best. Now I just figured out that if the item is returned it will not allow you to review it. Also, when trying to review it the same one popped up for $24 less but as a different listing... The nightstand came very dirty, with a bad smell, visible screws all over the sides, on top of the shelf. I colored some of them white to hopefully blend them in a little more. It looks bad and is bulky with another defective area between the drawers with the middle piece of wood being about an inch back vs at the very front with both drawers so there is no gap. I requested a return due to the defects and planned on writing a review yet the site won't allow me to now. That is sketchy and clearly if you're not allowed to write a review on a defective/returned item then not all reviews are accurate on Wayfair.com.

Wow, great person on the phone selling the item, after the sale a complete nightmare. Promised date was 6/09 and I planned accordingly with my plumber. He was scheduled to work on Saturday 6/11. Well, the part did not get here yesterday and when I called Wayfair they did not know why and stated that the they only contact the company who shipped by email and it may take another 24 hours to respond. I, meanwhile (have to pay my plumber an extra day since he is doing other work for me but cannot finish with out the part I ordered from them) decided to contact the shipper myself and have talked to someone there and expect a call back shortly. So let me see, I bought something from Wayfair and after they made the sale it is obvious that they could not give a crap about my order... If I cannot get it delivered one day tomorrow, I will have to call Wayfair and cancel and then I will contact my credit card company and dissalow payment... let that add to Wayfairs internal costs and perhaps that will help them to feel a little pain! Based upon my experience, Wayfair is just an incompetent company

I spent 3 days looking for the perfect Jewelry Armoire for my wife for our 30th anniversary. I ordered it August 22nd. The projected delivery date was the 31st which is one day after our anniversary. No problem! I arrived home on the 25th and there is a box in my driveway. My wife arrives home only a couple minutes behind me and has to help me move it. The surprise is blown. Ok -- I can handle that. The problem is it is not what I ordered. It is nearly twice as expensive as what I ordered. Now my wife has to settle for what I ordered after seeing this really nice item. I saved them several hundred dollars by being honest. They ruined my surprise and gave me 30 dollars off my order. This was my second order with Wayfair. Not sure I will try this again.

Save yourself the headache and pay extra NEVER to have to deal with this company. They are dishonest and should not be investigated by whatever governing authority runs on-line commerce. They charged my credit card for a vanity that had a 6 week time line. It was supposed to arrive next week. When I got on my account it was pushed back until end of October vs. September. When I called I was advised by an ill-equipped "rep" that there was an outstanding balance. That the charge never went through - even though it was on my statement. When they tried to run the card, it was declined - probably flagged for fraud for the same exact amount from same company. Instead of contacting the customer via email or phone, they just sold the piece to someone else and now it is on back order causing me to have to wait another 6 weeks for my bathroom renovation. The customer service rep was snarky and completely unsympathetic to the situation. When I asked why I wasn't contacted about a billing issue, she said they don't do that. Can't help but notice that the charge was immediate; however, the issue to resolve it is nonexistent. They send confirmation emails about the order going through, but not about shipping it. They sat with my money for 4 weeks. I have heard horror stories about Wayfair, and I should have heeded those warnings. The only reason I even did order was because of the unique need of my bathroom vanity.

Ordered a bedroom set for my toddler email said delivered by may 4th. On may 2nd I got an email saying that his bedroom set was on back order til May 30th ok I was pissed but got over it got an email saying it was to be delivered today between 10-2 the delivery guys came at 10:30 but omg they scared me I'm not easily scared but they looked up to no good. It took them 2 hours to put the furniture together but and when they left I tipped and thanked them why did I pay $120 dollars for them to put the furniture together the drawers underneath the bed doesn't open and they didn't put the box spring together my husband had to put it together after an 10 hour work day I wouldn't be so mad if they would've told me but they snuck out of here like criminals and when I called customer service she was rude and condescending saying I should've known the delivery rules never again will I order from here and the furniture looks cheap and it wasn't