Wayfair

I tried wayfair for the first (and last) time, and here's what I got. I ordered a table lamp for $58.00. It took 2 weeks to get, and received it broken. Not the glass, the actual metal that holds the bulb. It was shipped like that, not broken in transit. I called and they were very helpful, gave me a full refund since they were out of stock. I noticed the out of stock price was now $32.00! Now that they are back in stock they are $52, then $43 10 minutes later! Huh?!
The accent table I also ordered took even longer, 2-1/2 weeks. When I unwrapped it, I saw the rubber gasket that holds the glass in the door was laying loose, and I caught the glass as I opened the door. I cannot get the gasket back in it's groove, (doubt it ever fit in there) and will have to go to the hardware store to get something else. It's too big to ship back, and I like the cabinet so I'll keep it, but I won't ever shop with them again. Cheap merchandise from China, as is most stuff, but no quality control! Buyer beware!

I was checking my checking account only to find an order that I did not place taken out of my account for$400.16 and I cannot get any help to resolve this matter I want my money back I have never purchased anything from wayfair I am going to my bank and I am going to call Better Business Bureau how they got my address and email I do not know and they are always sending emails scammers and thieves I will call Help me Howard on Fox News in Florida.

Cheat and deceptive business practices. Hope they go out of business, like yesterday's bad news. They charge you for shipping even when you don't receive product.

I ordered a recliner from(i thought from Sears), found it was Wayfar, thought whatever, referred by Sears, how bad can it. Well, the recliner came, in 2 boxes, plced in the hall of my 3rd floor apt in senior bldg. And got worse from there on. I PP
Was 83 yrs old, apx 180 lbs, & had a broken rm, inadvertainly tipped the chair over forward 3 times, at least. 1 of the times, being caught between chair & sofa, & with broken arm, unable to get up, Had to call for help. Now, las 6 months, automatic recline keeps cutting out. I need a referral for repair person to check wiring to correct this. Answer asap *******653, chair is barely 2 yrs old, & should last longer than that

I became so I'll dizziness
Nausea after payin Handy
Extra $72 plus $110 for bathroom cabinet went near cabinet almost passed out over chemicals toxins and Wayfair expect me to disassemble myself go near didn't care worried more about profits zero for customers Beware of furniture Wayfair has if it smells unusual and can't be aired out disposal immediately

Over a month since placing my order for 2 outdoor sofa cushions. Have not received a single valid Wayfair update on the disposition of my order. Waited over an hour on phone before rep could answer. He sent message to warehouse asking they update me on my order's disposition. Told me I'd hear something from them via email by today. Still no notification. If Wayfair is using COVID as an excuse for their poor performance then it's a double fail. I've been receiving shipped home/garden items from large and small companies all over the US throughout the pandemic without issue or significant delays. When brief delays were to occur, that vendor alerted me in advance, which is all any customer really wants the truth plain and simple. With Wayfair, all I get are crickets and repeated credit card authorizations to see if my money will still be there if/when my supposed order ever processes. You've done a great job, Wayfair, in losing a very disappointed customer, and one who is ready to warn others to avoid any similar experience. I'll be canceling this order tonight. The whole thing was a colossal waste of time, expectation, and energy. Never again. Now I know.

Canceled my order within one hour of it being placed. 5 days after placing original order, realized that although I'd received an email saying they'd contact me as to the status of my cancellation, they hadn't. I called again - after being on hold 1 hour and 43 minutes, finally talked to someone who said he would check into it. No further response, and 10 days from original order, I get "your item has shipped" email! What the heck. I refused delivery, but now just got an email that says "your item was delivered, enjoy your sink".

WORST COMMUNICATION AND CUSTOMER SERVICE I'VE EXPERIENCED IN A WHILE

I purchased 2 items. When I received their acknowledgement it said 1 would ship as indicated. I hope. The other said 3 weeks past approximate date. That's 4 weeks total. These were spoons. Filed an immediate cancellation not 10 minute from order. Received immediate notice they received it and would begin cancellation process. Next day receive notice not able to cancel. Item was in process of being manufactured and or already picked for shipping or already shipped. So this all occurred in less then 10 minutes from my cancellation? They began manufacturing a spoon? Picked for shipping an already made spoon? With a delivery of 4 1/2 weeks beyond original date? Better yet! Already shipped but won't be delivered for 4 1/2 weeks? From where China? With caronavirus? Immediately called cust serv and got recording at least 25 minute wait. 1 hour and 20 minutes later still hearing 25 minute wait. Finally hung up laughing the whole time thinking this will show people what Wayfair is really all about. WAYFAIR... Yea they are Way Fair with their customers... Do not waste your money here especially on pricier items. My were spoons yours could cost 100's of dollors.

I have bought from Wayfair plenty of times and this was the first time I added their assembly services.

The scheduling online sucked, it would show one time in my account and the email/text notification was different.

First assembly guy was a no show and Wayfair couldn't tell me what happened, second appointment time was scheduled for 1pm and somehow the assembly guy has 6:30 pm which was wrong.

There next available time slot was on a Sunday at 6:30 pm and less than an hour, I get an email that the professional is no longer available. Monday I spoke to a manger who waived the assembly fee and gave me $60 off and assured me that they would send someone reliable next scheduled date.

Date came and once again, last minute, I get a notice that the professional is no longer available. I was inconvenienced 4 times by them and when I called and spoke to another manager, James, he was not helpful and basically told me they use a third party and have no control over this and all they can do is just keep trying. How about you not do business with these people again.

Needless to say I hung up on James and will not buy anything from them. My dining set has been sitting since 12/4 and it is 12/17. My nephew will be assembling it.

HORRIBLE EXPERIENCE. Their professional services is a SCAM.

After ordering a hybrid mattress, I was dissatisfied with it. Wayfair offers a 100-day return policy. The Fedex return label was sent to me. It was one of those mattresses that fit in a box. Obviously, I couldn't get it back into the box without a mattress press, so I had to search for a box to fit a queen-sized mattress. Having struggled with this large box for quite some time, I was finally able to get it to Fedex. Still under the 100 days though! My mind was racing with thoughts of a refund as Fedex fought their to the back with this big beast. The weeks passed without a refund. I called Wayfair. The package has not yet been received. With Fedex, I traced the label. The item has been lost. Filing a claim is recommended. Eventually, the claim was denied stating, "An addendum was added to your (Wayfair's) Fedex contract that you will not file a claim for lost or damaged items." Appealing to Wayfair did not work since they did not receive their mattress back. I appealed to Wayfair again countering they need to fix their account with Fedex, Wayfair's Fedex account is at issue, not Fedex itself or I would write a review against Fedex. Now I'm paying for a mattress I don't own!

I order a fairly large item that requires special delivery. Upon checkout, Wayfair gives you the option of deliver inside your home or left outside. I choose inside deliver and purchased installation services. They gave an arrival date of 11/11 and scheduled an installation date on 11/12 at 1pm. No communication from Wayfair that my oder is now delayed until 11/17. How rude! I took off because you can't make an "inside the home" delivery unless someone is home correct? Wayfair's response was that I should have checked their system for updates. Nor did they notify their installation partners to cancel or reschedule the date. This is extremely poor customer service in my opinion. I asked for some type of inconvenience compensation and they offered me a 10% coupon on my next purchase. Really? Why would I spend more money with a vendor that has clearly dropped the ball with this order. What a joke! The item is now being sold for $20 cheaper than my purchase price. I asked if they would be willing to apply the $20 difference back as a credit for the lack of communication and inconvenience that they caused and they refused so I canceled the order entirely. I really wanted the item but I refuse to do business with a company that treats its customers this way! I would NOT recommend using Wayfair. Their are other vendors out there that value their customers business! Wayfair is clearly a low regiment type of online vendor that tries to compete with major vendors. Hopefully this helps someone.

Disappointed-

Well, first time using them was a charm: I had purchased a rug (with square trade protection) and then realized it wasn't right for me. They set me up with a return shipping label. All went super smooth. Refund (minus return shipping) happened almost immediately. Even the extra for the square trade protection got refunded without me having to request it. Nice. - They even sent me a "sorry it didn't work out" 10% off next purchase code. Very cool. So I went online to find another rug. - Found one. Loved it. Wasn't sure about the price. The next day The price dropped another $40. Great. Put it in my cart, applied the 10% code but then got called away. Came back to purchase and the price had gone up higher than the original price. In a matter of two hours? When I asked customer service if they could adjust the price they said "Sorry we don't do that." And then added... "You should've have bought it at the lower price." LOL really helpful. Then when I asked another customer rep about getting my 10% code reset he said "No, once it's used it's done." and then he went on to say "You should never not follow through on a purchase because of a minor price change." again... LOL. Wayfair's customer service motto: "The customer should known better." Laughably awful. - Oh yeah, and if the price drops an hour after you purchase... they will not honor the price change either. "We do not do that."
- MY SUGGESTION TO WAYFAIR... Put a colorful banner on the top of your site that let's people know your pricing is like a spin wheel on a carnival fairway. "Step right up and good luck!"

Ordered several items. Had to change delivery location when we had Covid and could not be at the new apt to accept delivery. Wayfair could not help they said call FEDEX. Fedex says Wayfair the shipper must call. Tried to change address online and it is not possible. NO ONE would help. DO NOT USE WAYFAIR UNLESS 100% sure you want items.

I would like to let Wayfair Buyers know that their purchases are not protected.
I experienced such bad Customer service as a Designer.
I do not Recommend Wayfair to Anyone!

Will never order from them again was charged for a dresser and was scammed for my money and all they told me was it was fake website I ordered from when it says wayfair and I screenshot all of it order number everything and they basically told me I'm screwed out my money cuz They don't have my order