Wayfair

I did not request a refund but was refunded with an email as below. DO NOT PURCHASE TIME SENSITIVE ITEMS FROM WAYFAIR. A complete waste of time. I ordered a Christmas tree 2 weeks before Christmas and was told it would shop with in a week. A week passed. I called. Was told item not shipped and the dates given are estimates. I was told I would get a call back. No one called me until I saw the email below. Very script driven answers given with responding to questions at hand. TO AVOID DISAPPOINTMENT AVOID WAYFAIR.

Wayfair
Furniture | Décor | Rugs | Lighting | Sale
Item Cancellation

Hi,

We canceled an item from your order based on your request.

If you have any questions, you can visit our Help Center or view your order details in My Account.

HAD TO CALL 2 TIMES FOR HARDWARE/ SCREWS NEVER OFFER GIFT CERT. OR NOTHING FOR YOU TROUBLES. BUT I WISH I WOULD READ THE REVIEW FIRST. I WOULD OF NEVER ORDER NOTHING FROM THEM THIS BIG HORRIBLE SERVICE

Ordered 3 rugs around 10/30/2022. 2 of 3 rugs arrived as promised. The third FedEx said was delivered to a Postal Plus store but was not. I have to be the one to call Wayfair. They said it's my responsibility to follow up with FedEx and have them launch an investigation. Why me? Can Wayfair help me with one of their subcontractors? Guess not. FedEx eventually called me and said they messed up; the order was lost. Now I have to be the one to call Wayfair again. Why didn't Wayfair's workflow direct one of their employees to follow up with FedEx and then offer me a refund or replacement? Instead, the Wayfair agent promises me a replacement. Guess what? Replacement never arrived. So once again the onus is on ME to call Wayfair, explain everything to a brand new agent from scratch, and seek a refund or replacement. They said, OF COURSE, that they had no record of a replacement being authorized for shipment. I demanded a refund and they said they'll send it to me--in three to five days. Never again will I deal with Wayfair. By the way, FedEx is pretty poor these days, too.

Classic Bait and switch.
Went through the whole process of purchasing the item and at the last minute the price changed back to the non sale price. Company would not honor price.

The item they sent me was the wrong color. It seems like false advertising to me. According to their customer service, unless the item is damaged the customer is responsible for return shipping.

I ordered almost an entire house of furniture! Stupidly, I thought they would gather my order together and deliver all at once. That was a hassle... had to take off every time a major piece of furniture was delivered, I had to take off work, let them in then go back to work. But the delivery people were awesome and would give you a pretty close estimate of the time they'd be there. Never had to wait. Hit a couple of bumps in the road, but that's where the customer service came in. I've never had a brick and mortar store do so much to satisfy a customer. I live alone so picking up furniture was out. The expense of delivery is unreal! Wayfair delivery is FREE. I did pay extra twice... one item would have been left outside... not quite comfortable with that. Then I paid extra to have a platform bed assembled! WAY WORTH THAT! Just in getting it in the bedroom! Came in huge pieces... I doubt I could have gotten the pieces in the bedroom... that was worth it right there! Yes I assembled some pieces, but weren't real issues.

I ordered a cover for my Weber grill, and waited more than a week. I sent an email to customer service after checking the shipping status (which was three more weeks out) and stated that if I had known it was going to take that long, I would have ordered it from another vendor, even if I had to pay a little more plus shipping. The somewhat snarky response from them was that the estimated ship date was clearly on the product description and that the three weeks more was the correct date. (I don't remember seeing that, but I could be mistaken). The next day, however, an email arrived that said the item had been shipped and would be delivered the next day. It did, the product is perfect, well packaged, and my grill is now protected from the elements. Apparently there was some disconnect between the shipping department and customer service, or perhaps my complaint got the required action. Either way, the next time I order something from Wayfair - and I probably will - I'll check the estimated ship date more carefully. Had the response from customer service been worded differently and with a message that showed better concern for the customer - ME -, I might have given them five stars instead of only four.

The hot tub is great. We love it and it was easy to set up. The light that comes with it was defective though and never did work. We bought this at Christmas time as a family gift and when we went to set it up in the spring, discovered the light was defective. Because we were outside of the 30 days, Wayfair refused to help us.

I explained it the situation to them, they sent me to their supplier and I had to explain everything to them (that was such a massive a hassle and was the wrong contact in the end), after many confusing and useless emails they sent me back to Wayfair, and then Wayfair told me they can't help me and sent me contact information to the manufacturer. This is horrible customer service.

I just found my hot tub light for $20 online and bought it to replace the broken one. $20! This small $20 fix could have been an easy way to keep a repeat customer happy and coming back to purchase more items. Instead, I am here to post a bad review and I will never shop with Wayfair again. $20!

Wayfair has lost my return after they shipped it to the wrong address initially and I never received the items. They shipped to my credit card billing address rather than my shipping home address. The items were picked up Saturday 05/7/22 according to Fedex and a resident in that building but now no one knows were they went and Wayfair keeps making excuses and a Case Manager named Kim A. *******213 keeps making excuses every time I contradict her reasoning as to why the order missing isn't their fault. It is Wayfairs fault. Fed ex was called by Wayfair so they paid the return. Fedex number was given to me from wayfair to call to report the error. I even was told by Wayfair initially this happens often.
Kim Case Mgr even said they cant track items returned then retracted that and said I had to wait for 3 plus months for a refund. I am now filing fraud complaints across every entity I can because Wayfair messed up and keeps justifying wrong over and over. At this point due to all the different answers given I have no idea what is going on other than Wayfair sent my items to the wrong address and blamed me for it so they don't have to refund me. I log into my account my address is correct so why send to the billing address instead of the shipping address?

Bad customer service. They will rip you off and not care. They have a customer is clearly wrong mentally, no matter what happened they will give you a generic answer and not help you.

I ordered several pieces of furniture and tray tables all delivered by Fedex. Every order was recieved damaged and the drivers drop and raceaway. I spent money twice to have someone assemble things and on two occassions the could not due to damaged goods. The replaced and even secong shipment on tray rables was damaged.

So far I have purchased a gorgeous blue velvet sofa and a pleather ottoman, delivery was on schedule, ottoman was a day early! Their delivery guys were quite helpful as well. Love this company!

The table was smaller than I expected. My fault, I didn't look at the dimensions. I contacted way fair for a return and the rep told me I would have to pay for return shipment. Though I didn't like it but that's reasonable. She proceeded to tell me that way fair receive a 30% discount on shipping costs through Fedex that they pass on to their customers and she would email me the return shipment tags to print and place on the boxes. Things went south when she told me it would cost 266.30 to return the table that I payed $500 for and that the cost of shipping $266.30 would be deducted from my refund. More than half the cost of the table. I promptly told her I would ship it myself and requested their address. I went to Fedex myself and shipped the items for a total of 111.83. The same company she was using. How is it that I, an individual, was able to ship items for cheaper than a major retailer? They are liars and try to recoup some of their costs on returned items by charging their customers an arm and a leg to return items to them. I will never shop at Wayfair.com or purchase any items from their company. Very disappointed and pissed at the deception. I would give them 0 stars if that was an option.

This is my continued review of Wayfair. So the sectional that was lost never was found, the set that was supposed to be shipped on Aug 1st, got the text saying it was, never shipped 3 weeks later they're saying it's still waiting to be shipped, then it takes a month to get here so I'd get it sometime at the end of Sept. Who knows, since they keep telling me it was going to ship and it still hasn't, but just in time to cover it for the winter. I told the manager if your telling me that you can't guarantee that it's going to ship next week then cancel it. Next thing I know, it's cancelled. Sooooo maddening, no apology again, not even an email from her saying she's going to cancel it, just the standard email. The only reason Wayfair stays in business is because of all the little things they sell. Because I've read a ton of reviews about these guys even the employees hate working for them. Buy from someone else if your buying big, they don't have their own shipping company to get it done right. They could care less if your having a problem with your order. When you call customer service those ppl are friendly, but the minute you have a problem they'll act like they care but in the end they don't. I could've been enjoying my outdoor sectional for 2 months if I had bought it from someone else but now I get to wait till next year to enjoy it.

Wayfair sucks! I bought a $3,000 dollar Murphy bed frame and when it was delivered one of the boxes was missing. I couldn't build the bed whatsoever. I did get all the boxes for the attached shelving. But I had guests coming the following week. I called wayfair they said they'd operate within my time constraints and find the box. Next thing I know, 2 days later, I get an email saying it could take 6 days to do a dock search. I called wayfair back the next day and they said there's nothing they can do. They're looking for it and won't be able to get it to me in time. So I have to go and spend more money to buy a bed frame so my guests aren't sleeping on a mattress on the floor! I asked if they'd do anything to help out and they said no it looks like you are going to have to just go buy another frame!
Don't waste your money on wayfair! Even with the shelf part of the bed I did have the boxes for and was able to put together it's not even that great of quality. It's made just like those $30 mainstays cube book shelves you get from Walmart.