Maribeth P.

Save yourself the headache and pay extra NEVER to have to deal with this company. They are dishonest and should not be investigated by whatever governing authority runs on-line commerce. They charged my credit card for a vanity that had a 6 week time line. It was supposed to arrive next week. When I got on my account it was pushed back until end of October vs. September. When I called I was advised by an ill-equipped "rep" that there was an outstanding balance. That the charge never went through - even though it was on my statement. When they tried to run the card, it was declined - probably flagged for fraud for the same exact amount from same company. Instead of contacting the customer via email or phone, they just sold the piece to someone else and now it is on back order causing me to have to wait another 6 weeks for my bathroom renovation. The customer service rep was snarky and completely unsympathetic to the situation. When I asked why I wasn't contacted about a billing issue, she said they don't do that. Can't help but notice that the charge was immediate; however, the issue to resolve it is nonexistent. They send confirmation emails about the order going through, but not about shipping it. They sat with my money for 4 weeks. I have heard horror stories about Wayfair, and I should have heeded those warnings. The only reason I even did order was because of the unique need of my bathroom vanity.