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Avoid Wayfair at all costs, cheaply made products. Poor customer service. A legal rip of business...
Products used:
Office chair, broke 3 months after purchase
No exchange for defective parts, only a refund that takes for ever. Return is at the buyers expense.
Tip for consumers:
The return / exchange policy. Thier policy is if the part is defective return it at the buyers (15.00)
expense for a full refund (no exchange). A refund that take weeks to recieve. So a 79.00 part in the long run cost me 94.00, part and return shipping to buy a brand name part from a name supplier was much cheaper in the long run. Parts Geek is not friendly to the DYI car enthuasias. Buyer beware.
Products used:
electronic gas pedal
While Wayfair's products are reasonably priced the quality of the products are poor and cheaply made. Have ordered on 2 occasions. First a fold up futon that wasn't as described, intended person of its use wasn't able to sleep on because of poor padding and a huge gap between the fold down back and seat cushion. The second item bought (3/21) was a gaming / racing chair that came with stitching missing in the seat back, Wayfair made good on it and sent a replacement. 7/21 the left arm rest and back support broke rendering the seat back useless. Wayfair again has promised to replace it, was due on 7/26 however I didn't receive it. Upon calling them again I was told the part was on back order and was due to be shipped on 7/27 and I would receive it on 7/29, didn't happen. Third call was told the part would be to me by 8/2 Wont order anything in the future from Wayfair and suggest others don't as well. If the part wasn't received by 8/2 they "may consider replacing the entire chair" I'm not holding my breath! Horrible business. I did receive a part on 7/31/2021 however it was the wrong part. Another phone call was told Wayfair would go ahead and replace the chair and it would ship on 8/12 to be received by me on 8/19. On 8/2 i received an email from FedEx confirming shipment with a delivery date of 8/4. I believe the customer service people try to do their jobs and have to be under a great deal of pressure in taking the brunt of the poor products Wayfair sells.
Tip for consumers:
Don't buy from Wayfair, products are of poor quality and cheaply made. More than often products are out of stock but the buyer doesn't know until after buying with no option to cancel. While most products have a year warranty getting a replacement part or item from them is impossible. Look for the products Wayfair offers in box stores, you may pay a little more for it but its worth not having to deal with the run around you'll get from Wayfair.
Products used:
furniture
My first experience with carparts.com wasn't good which should have taught me a lesson. Ordered headlights for my vehicle that was to include bulbs. After several changed arrival times I finally received them without bulbs, not that I needed them but description did state they were included. Overall product was good. Customer service was of no help, argued the description was wrong. Recently I purchased a front suspension component 4/30 with 2 day shipping (26.00) no sooner than i placed the order the eta changed to 5/3, that changed to 5/5 and has since changed to 5/6 with reasons siting warehouse problems to shipping issues. Impossible to get some on the phone. Burn me once shame on you, burn me twice shame on me. Avoid this seller.
Tip for consumers:
Avoid it altogether
Products used:
Headlamps, swaybar
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Hi Bob N.,
Thank you for bringing this to our attention. We are sorry to hear that you had to go through the shipping delay and poor assistance provided.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. We, at CarParts are doing its best to provide an excellent customer service during these challenging times.
We are looking forward to your response so we can address this concern.
Thank you.
Shebet C.
Customer Advocate Team
CarParts.com