WayfairReviews 2,098

I'm an interior designer ordering multiple items for clients. This site literally has no idea about its own inventory. Everything I have ordered from them has been delayed delayed and delayed further. I spoke with them on the phone and they promised that something was in stock. All I get is emails from the company saying "thanks for your patience". My clients outdoor furniture is now going to be delivered after summer is over. It was expected June 11th, with assembly booked soon after. They never showed and they never told the assembly team. So a poor guy came to the house and had nothing to assemble. So frustrating.

Do NOT ORDER FROM THIS COMPANY!( THEY PROCESSED MY Payment ON MY ORDER INCORRECTLY and wouldn't fixed it! Wouldnt reprocess, wouldn't cancel, just sent the items and charged me incorrectly. I tried filing a dispute and they sent me emails and left a voicemail again stating they wouldnt help me as there was no way to fix the payment on there end! When I opened up a gift for my husband father's day gift, a basketball hoop, it was broken and unable to put up due to pieces not being included. Wayfairs manager has refused to help me in anyway! They said they will not send replacement parts because the dispute they have already claimed they wouldn't resolve is on my account and they won't fix my order. I was told my customer service agents this dispute shouldn't even still be on my account and the manager said it will take 90 days and they will not help replace anything... So please be aware! This company will send broken items without sending replacements, will put fake dispute on accounts so they will have no responsibility in fixing your order... And basically steal from you. I would forsure think twice before placing an order with them because I am sure this has happened to others and in no way right!

Bought a Kohler toilet from Wayfair. Came broken. Promised a replacement within 4 days. A week later they couldn't confirm a new delivery date. Cancelled the order and they told me I have to PAY $130. To cancel order. No product and I owe money? Not a fair policy. Don't ever use Wayfair.

Went on website to track my order because it was late. Noticed that my item had been marked down significantly, so I called customer service and inquired about whether I should place a new order (and return the first item) so I could take advantage of the new reduced price, or if they could give me a price adjustment. At that time, the item I ordered was still available in the color of my choice. The representative who helped me confirmed that my original order had been placed within the required time period and that it wasn't part of a special promotion, so I would be eligible to receive a price adjustment.

A few days later, I received an email from a case manager advising that I wasn't eligible because the color of my choice was no longer in stock and therefore not available at the lower price. After some slight pushback, they gave me a fraction of the discount I was entitled to and tried to make it sound like they were making a big, generous gesture. I responded saying that that was not an acceptable resolution, that they should stand by the prices they advertised, and asked that they reconsider. This time, they didn't even respond, so I called back again. The representative was sympathetic and offered me an additional 25% off, but said they will never approve the final price that was advertised.

The customer service reps who handled my phone calls could not have been more courteous, and I think they made every effort to accommodate me. It's the people above them that fell short of doing the right thing. I have made numerous purchases from Wayfair, as well as some of their affiliates, and never had a complaint, or even returned an item. I will certainly remember this when I help my two children furnish their new apartments next month.

I would like to provide feedback on the customer service I've received. Recently I placed an order for a rug and a chair which I didn't receive. I was told to wait a few days, which I did. I was told to check with my neighbors, which I did. I reached out to customer service a third time and was just told the items were delivered (which they weren't) and that I was most likely the victim of theft. I've since contacted the police and was told there was nothing they could do. This is after a similar issue i experienced a few months ago trying to order a couch. I was then told it was delivered, when in fact it was delivered to the building next to mine at the incorrect address. If you contract a company to deliver your items and the client doesn't receive them, why does it fall on the "victim" or client to resolve an issue to which they have no control over? At this point I'm being told there is no option for a refund, and unless the mystery thief who may or may not exist returns them to my door I've payed $400 and gone through months of miscommunication and poor service with no recourse. I thought by giving way fair a second chance and ordering with you again the experience would be better but unfortunately it has only soured my experience further. Surely there is a better option for the client who wants to shop with you but is being told they spent money with you, haven't received their items and that that is an acceptable solution. Extremely disappointed and will be sharing my poor experience on your website.

With only one season outdoors, it has completely fallen apart and their customer service is crappier than the furniture. This truly is junk. I tried to leave a review of our experience and every time you submit there's an error and you have to start over. I've called. I've e-mailed. I've used the chat. All of it is worthless if you'd actually like to speak with someone. I called the sales help team to see if they might be able to at least transfer me to someone that could help and was just told to try the things I'd already tried.

If you order anything that is a larger item, it most likely will be damaged or lost. They will order a replacement, however it will also be damaged or lost. This process will go on for months and they will not refund you. Sometimes you will lose out of thousands of dollars. The company offers a great selection, but it is not worth the hassle or cost.

On April 27th I bought a bed and a mattress, the mattress was delivered on time, the bed was not delivered on the date and when I contacted I was informed that my delivery was lost, they asked me for more than a month for a new delivery so I waited again, but to my surprise I received an email asking me to evaluate the delivery, but I didn't receive anything, I got in touch and was informed that my delivery was lost again, every day I get in touch and no one solves anything, since I paid the total amount of the purchase and the WAYFAIR company has no respect for their customers and they don't solve anything, I need to look for another way to get my money back, terrible company I DO NOT RECOMMEND

Placed order on Jun 3,2022 2 x bed frame, estimate delivery shows Jun 15,2022. Since then no update about the shipment, call on Jun 15th to confirm! The lady said I have to wait and patient they will be there because 15th is not end!

Call Wayfair on Jun 17th again, still had the same response and nothing updated on the website!

Call again on the 22nd, ask them if there's any situation about the delivery, the response is no one knows where and what happened to the bed frame!
Ridiculous! Ask me to wait and any shipping information will automatically update at their web!

Call Jun 26th and want to cancel the order as Costco have the same bed frame at $199.99. The response is shipment will be delivered tomorrow, 27th! I can't cancel the order, what I can do is return the bed frame under my cost to get the refund if I don't want the beds frame! Another ridiculous arrangement!

I spoke to a supervisor and she's saying their staffs already did the best on my situation, so that's customer's bad that keeps calling and have no ideas about the shipment and where's the parcel!

All they need is just tell me at the beginning if there's a boarders delay ( this is the explanation from the supervisor on Jun 26th)!

That's how they solve the situation!
If you can or like to handle this kind of frustration, then this is the place! Otherwise not recommend!

Horrible! They can't track the order. Lost!
Never again! They keep pushing back delivery. We don't live at the delivery address all year round. They assured us a certain timeframe. If they deliver and we aren't there it's not our fault.

Placed an order for furniture, waited for weeks to get product. Arrived damaged beyond belief, inadequate packing of furniture. WAYFAIR needs to do better quality control of its vendors for deliveries. Had to repack damaged items. They offered me a 10% discount of future purchases, not thank you, what a joke, to think I am going to buy something again from them is asking a lot.

I ordered a sectional couch from wayfair and have been waiting since May 26th. I was told I would be able to set my delivery appointment however I never spoke to anyone the appointment was set by forward final mile via my voice mail. I tried calling however no answer after listening to their horrible music for over an hour. My delivery date was set for June 21st 7am to 7pm via voice mail. I waited til 3:30 before my gut said to call to and find out if my sectional is really out for delivery. No answer. I called wayfair and they attempted to call No answer. Wayfair then said well let's give them til 7pm so i did. Wayfair should also be rated with less than a star because they are utilizing a irresponsible carrier and actually consider forward final mile a partner. I ask wayfair why would they use a carrier with BBB rating of F and they response was we never had an issue with this carrier. Well now they do. I will be requesting a refund and compensation for the wasted day. I know wayfair must be aware of the anxiety their customers have when spending such a large expense on furniture which doesn't arrive. Both wayfair and forward final mile deserves the F rating the have. My whole experience of ordering furniture online has now been ruined and my trust with wayfair has been revoked. I sincerely wish their was more I could do in addition to writing this review as I feel unsatisfied customers are still coming here to this text box to leave a complaint after me.

I ordered a recliner. Seemed like a good value. It was delivered in a timely matter. Upon unboxing the chair was broken. Wayfair told me to keep it, and they would send a replacement. Again, another was shipped expediently. The problem they are not of good quality. Continually dropped items through the side openings. Very poor construction and materials, with items falling into jaws of the mechanism. Not as what is seen in their online pictures. It shows the remote built into the chair. What was included, was a remote with a six foot cord that eventually gets caught in the chair's mechanism, requiring repairs. Both chairs are ready for the scrap heap less than a year later. The stuff can't even be called junk.

Purchased a bed frame 3 weeks ago, original package had a damage part which prevented the first step of assembly, called and received a replacement package. The replacement package had even more damage to the same part. 3 weeks on contacting customer service got us round about excuses and delays. Finally received an email from the executive resolution team telling us that we can get a 5% discount and to keep the packages we have (you can't even assemble the first part for both packages) lol. So get a 5% discount to have two damaged and useless unassembled bed frames? Amazing (huge sarcasm) customer service... what an extremely stupid executive resolution team.

I've bought several products from Wayfair in the past, but will not support them again. A little over a year ago, I bought a standing lamp. I was very happy with the lamp until I came home one day and found the lamp had broken. I contacted Wayfair and they told me that because I hadn't bought an extended protection plan, I was just out of luck. So, if you expect your purchase to last a reasonable amount of time, buy from SOMEONE ELSE!

Bought a sea blue velvet sofa. It's not teal at all, it's marine… Dark Blue. And it's not velvet, it's $#*!ing micro suede. Rip off.

This company is the most dishonest I have ever dealt with. Answering an offer to purchase an embroidery machine and it was listed as an embroidery machine, I paid the $413 price by credit card. With further research and questions to the company I find the machine is a cutting machine. Trying to cancel that order I am told it is too late it has been shipped. However that machine and payment it still pending. Why did this company advertise an embroidery machine when the machine is for cutting metal? Dishonest you may think. Definitely dishonest.

I purchased a solar bird bath fountain in May from Wayfair had problems from day 1. The company gave me a $5.86 credit. Now its June and the pump has stopped working. They refuse to do anything. There are other companies out there shop elsewhere. Don't say I didn't warn you.