WayfairReviews 2,098

Don't buy from Wayfair. Most of their products are way below expectations.
I bought a Task chair on March 21 2022 and after four months it has become unstable. When I called customer service the agent said it has passed 30 days!

I ordered a coffee table and end table from Wayfair. I gave them a 3 star rating because I was happy with the coffee table and end table. I ordered a protection plan for the coffee table. I did not receive a certificate like they said I would; I don't have a phone number for the company covering the plan and Wayfair was not able to provide me with a number. They assured me that I could call them if I had a claim - doesn't sound like a legitimate way to do business. I plan to cancel the protection plan and get my money back (hopefully).

Wayfair stuff looks so enticing and classy on their website, just when it enters home, you realize that the furniture or decor isn't close to what you were expecting. Their products look cheap and break easily.

Hello Wayfair,

We are new business venture recently opened up in Ontario. We never purchased a furniture online and because of one of friend's suggestion, we tried to find a outdoor patio furniture of our concern at wayfair. Before placing an order with wayfair, we had an order with Home Depot in a traditional way of checking the furniture in person. But since our friend insisted, we cancelled the order with Home Depot and placed the order with wayfair since the same patio set was under discount of 70% for $799. Before placing an order with wayfair, we contacted wayfair customer service through chat support and made sure what's included in our order. Order was placed successfully on July 12th and received confirmation of the order on the same day and expected delivery date is July 27th.

On July 17th, we received an email from wayfair stating that our order has been cancelled due to technical difficulties and asked us to contact the customer service at *******247, where a team member will be happy to assist me with a replacement. As a token of appreciation, wayfair offered a promo code for 10% for future purchases.

So I called the customer service and after multiple bouncing back between different teams, member of sales team mentioned that the same patio set is available for higher price of $1799 ($1000 more) and with the 10% discount can be applied to it. There was no apologies offered to us for any of the inconveniences and the time wasted by wayfair with no fault from the consumer side. This is completely an issue from wayfair and if the price cannot be honoured, why it is advertised for lower price in first place. Is this some kind of scandal to keep the customers money for few days and refund it in few days?

Can the customer service can be trained and be courteous towards customers and help them with valuable replacement when there is fault on wayfair side?

This is our first and final order with wayfair and going to share our experiences to all our consumers to stay away from Wayfair.

Thanks again wayfair Canada for no help and wasting our precious time.

I bought a shed and in the middle of work noticed that there was not enough screws and washers to finish the work. I also ended up to re-drill a lots of hole from pre-drilled holes that were not lining up due to poor work quality. When I sent an email explaining the parts missing, the customer service was not able to find the parts that I wanted. After a week of going back and forth I ended up finding the missing parts from ACE to finish the job and noticed the door on the shed were off and not lining up and was so disappointed that, I will never buy another product from Wayfair again!

I tried to return an item and Wayfair did not want to take care of it. It is soo expensive to return a canvas for its size. I contacted the store since the day one to return item, and after 20 days they took the decision to "close" my account, meaning if I purchase in the future they will cancel my orders (Of course, I will not). Now I have a piece that does not look nothing like in the website. I ordered 3 items and 1 did not work. Why would you eve do something like that. So terrible. Very disappointing

This compay is a joke! I ordered a love seat that was advertised as 80% off and on sale. I placed the order, and paid for the item. The charge was plcaed on my CC>. The next day, while trying to show my daughter the item I had purchased for her, I noticed it was in my cancelled items. After further investigagtion (as Wayfair never contaced me to inform me) it was discvoered that Wayfair had misrepresented the price and that the actual price was 400.00 MORE! My order had been cancelled without my knowelged and they refused to honor the agreed upon and paid for price. They told me I shouldn't feel bad as I wasn't the only customer affected by this, and that the best they could offer was 10% off another item.

I live in a different State than my children. They had bought us a gift (11 x 11 gazebo) but by the time we got down to see them, to get the gift we discovered the size of the gazebo, we needed a 11 x 10, we can't fit an 11 x 11. I called Wayfair, we were 4 days post their 30 day return policy. I explained the box wasn't even opened... they didn't care. I advised I would just exchange for another gazebo a 10 x 11. They didn't care and advised me NO ONE has the authority to override the very strict 30 day return policy. Apparently they do not make ANY exceptions, even with an unopened box. RIDICULOUS.
Anyone want to buy an 11 x 11 screened in gazebo because that was the advice they gave me. STAY AWAY PEOPLE...

Is very upsetting here!
Don't waste your time and money!
Products are bad!
The chairs set is $478 and with out letting us know they charge $200 return fee!

I received what I paid for but once I got the merchandise their customer service by telephone was disgusting and rude all I wanted to know was when my bill was due they said they couldn't tell me they could not verify me I called three or four times all I got was a rude rude customer service rep and the third time I was hung up on disgusting service people once they have your money they are terribly rude I will never do business with them again

Wayfair you are horrible! Your CS is useless! Assigned my account to some moron whose never available and no one else can help. You charge my card when all items were cancelled! Then not answer emails calls and pretend only some moron who can answer. Disgusting!

After ordering a hybrid mattress, I was dissatisfied with it. Wayfair offers a 100-day return policy. The Fedex return label was sent to me. It was one of those mattresses that fit in a box. Obviously, I couldn't get it back into the box without a mattress press, so I had to search for a box to fit a queen-sized mattress. Having struggled with this large box for quite some time, I was finally able to get it to Fedex. Still under the 100 days though! My mind was racing with thoughts of a refund as Fedex fought their to the back with this big beast. The weeks passed without a refund. I called Wayfair. The package has not yet been received. With Fedex, I traced the label. The item has been lost. Filing a claim is recommended. Eventually, the claim was denied stating, "An addendum was added to your (Wayfair's) Fedex contract that you will not file a claim for lost or damaged items." Appealing to Wayfair did not work since they did not receive their mattress back. I appealed to Wayfair again countering they need to fix their account with Fedex, Wayfair's Fedex account is at issue, not Fedex itself or I would write a review against Fedex. Now I'm paying for a mattress I don't own!

Ordered several items. Had to change delivery location when we had Covid and could not be at the new apt to accept delivery. Wayfair could not help they said call FEDEX. Fedex says Wayfair the shipper must call. Tried to change address online and it is not possible. NO ONE would help. DO NOT USE WAYFAIR UNLESS 100% sure you want items.

I would like to let Wayfair Buyers know that their purchases are not protected.
I experienced such bad Customer service as a Designer.
I do not Recommend Wayfair to Anyone!

Just don't do it. I didn't get half my items, and then when I called customer service, they told me that I was out of my time frame and there was nothing that they could do. Bad all around!

From start to finish Wayfair was the WORST company I have ever ordered furniture from. First, they messed up the order and needed to have it resent. Then, something went wrong on the billing end and only part of the payment went through (but they didn't contact me to notify me of this). Finally, they sent the remainder of the amount off to a collection agency saying that my only recourse is to pay it through the collection agency. All along the way I was met with various unresponsive customer service personnel who touted the same line (almost verbatim) and never returned my calls. I can't help but think that most of this could have been avoided if they improved on their business/customer communication. Until changes are made, save yourself the agony and find another retailer to give your business!

Wayfair has been charging me over $200 for the past several weeks for an item I didn't purchase. I had bought from them in the epast and apparently they just use your card whenever they feel like it. My bank shows the charge as "processing" on my debit card, but meanwhile those funds are unable to be used by me. As I said, this has been going on for several weeks, and they just keep updating the processing request. I contacted Wayfair and they said I would need to wait until "said item" shows up and then return it for a refund. I DIDN'T order anything! Beware