Kent W.

With only one season outdoors, it has completely fallen apart and their customer service is crappier than the furniture. This truly is junk. I tried to leave a review of our experience and every time you submit there's an error and you have to start over. I've called. I've e-mailed. I've used the chat. All of it is worthless if you'd actually like to speak with someone. I called the sales help team to see if they might be able to at least transfer me to someone that could help and was just told to try the things I'd already tried.

I have a business account with Pinterest, so I'm one of those that pays for promoted pins that so many complain about. I set up who I'd like to target and I honestly try to target only people that might be interested in my product. That said, when I look at the promoted pins or suggested pins that Pinterest sends me, easily 9 out of 10 have absolutely nothing to do with my interests, the pins I look at, like or save. I sell custom furniture. When I go to look at my own pins and then look at the pins they put withbthem as "more like this" I can't for the life of me figure out what sort of algorithm they use to match these. Pinterest could be very beneficial for a small business like mine but I've stopped using it because I feel like their targeting is just a joke. If you have a question and try to get in touch with their support team, it takes two or three days to get any kind of a response and again 9 out of 10 times they'll totally ignore the question I asked and refer me to their helps page. I've just given up.