WayfairReviews 2,098

Please read through the photos of my text conversation with a Wayfair representative. The conversation with the rep was fine, the situation, however, is completely unfair and other consumers need to know how Wayfair intends to handle situations such as the one my wife and I were put in.

I bought 720 linear feet of tile from listing that said set of 12. They kept sending individual tiles instead of boxes of 12. First order was 36 individual tiles... not 36 boxes of 12. Filed BBB complaint, reached out... offered no solution. Instead reiterated that the order was cancelled previously. (The gave me option to cancel or do nothing.) No ownership. No keeping word. I was promised the tiles. They are VERY VERY VERY untrustworthy. Do not trust them. The last representative on the phone advised their own listings are NOT their responsibility.

Who's responsibility are they?

I would give 0 stars if I could. I wish I had done more research on this company before placing an order. I ordered a refrigerator on June 1st. They kept changing my est del date to the point where I canceled my order on July 29th. I financed through a company called Citizens Pay. They took a payment out before even shipping my item. Now they won't issue the full credit back to my account. Talking about my account occurred interest. How and why if I never received the item? I've never worked with a company where payment is taken before the item is shipped. Now one is blaming the other for this fee I'm being charged for. I felt like a ping pong ball dealing with both of their customer services. I request to speak to a supervisor from Citizens Pay and got hung up on. No empathy at all.

Do not order furniture from this site. They are middlemen to other companies so you're not purchasing anything from them directly. Most of the information listed on the site is purely for marketing reasons to get you to make the purchase. Beware of the reviews, beware of the delivery estimates, and do not expect to get any type of customer service. You will receive little to no updates, if you get to speak to a service rep, they will entertain your questions but you will not get anything resolved. The goal of their representatives is to get you off the phone so they will gladly tell you "Yes, we can fix that for you" but some time after you'll receive an email afterward stating that your request cannot be granted. A company can be unwilling to perform a request due to its policies is one thing but lying to customers as a means to avoid accountability is plain unethical.

I ordered 4 doors Drawers and they send wrong item and when I got my item it was too heavey they put it out side my garage door then they scheduled for pickup wrong item so they came and took the correct item and back and forth for 3 days talking to them they supposed to send my order so after waisting my time they canceled new order and told me there isn't on thier inventory and retern my money gain called them return my handy price to me Very easy I bought my item with good price fromASHLY they delivered early and with respect and just done smooth and easy just please don't waist your time from buying from Wayfair just share my very bad experience with people.

They take your money and no product is shipped when you call they just hang up I am going to file a police report

I ordered a dining set that was to be delivered on August 7th between the hours of 10am-2pm, at 4:45pm I contacted Wayfair and was told that the driver had his phone off and she could not make contact with him. I called back at 5:15 pm and spoke to Tasha, I informed her I wanted to cancel the order and she told me a supervisor would call in 3 days. I received a email today August 8th saying the table would be delivered August 10th, I immediately called Wayfair and spoke with a customer service rep and informed her that I needed the order cancelled as I told Tasha yesterday I would be out of town for over a month. I also told the customer service rep that this is the second time within 2 weeks that I've had a problem with their delivery. The last order I purchased the order came without the hardware Wayfair had to refund me because they could not find the hardware to put the table together. Now understand for this second order the driver never showed up and now I'm out of town Wayfair is charging me $140 dollars to return the order, the order that I never received and is sitting in their warehouse. The rep said, I really want you to let us deliver the order so I don't have to charge you the $140 dollars for return. I said, I really wanted my order to be delivered as promised. I'm done with Wayfair and I should not be charged the driver didn't show up and did not communicate. I got no compensation for this and I'm being charged. I will try taking this to small claims to get my $140 back. I was not at Fault.

I set aside 3 hours away from work waiting for a delivery of some furniture that was scheduled to be delivered from 9-12. I also hired a handyman to help carry it up to my apartment and assemble. No delivery; no notification. I called at 12 and was told the item was in transit 3000 miles away! Totally unprofessional! Totally ruined my day and cost me tons- I am self-employed and don't get paid if I don't work. I will not use Way Fair ever again.

This was my first (and last) time purchasing from Wayfair. I bought the Veda tv stand/bookshelf bundle. I paid extra to have my items professionally assembled. The tv stand arrived a week ago. The 2 bookshelves arrived 3 days later. The assembly appointment was scheduled for yesterday at 1 pm. At 1 pm, I started looking out the front window to keep an eye out for "the pro." 1:15 passed - still no pro. At 1:29, I checked the Handy app and there was a note that the pro "is all done." I reached out to the pro and asked why the app said he was all done when he never showed up. Half an hour later, while chatting online with customer service, I get a message back saying that he "showed up and knocked on the door but nobody answered. Called you from the driveway, no answer. Sent text messages from the driveway, no answer. Notified customer service and left, per instruction." I advised the pro AND customer service that nobody approached my door and I never received any text messages or phone calls. Customer service offered to reschedule the appointment but I would have to wait another 48 hours at least. I requested that they cancel the booking as I didn't feel that I should have to wait another 48+ hours when I wasn't at fault. The agent canceled the booking per my request.

Purchased kitchen faucet and accessories. Due to constructive delays did not have the kitchen completed within 30 days. Faucet color is different than what is depicted on their website. Wayfair refuses o allow a return or even give a store credit.

I have bough an dishwasher, and it always shows delivered to an wrong address, which is not even in the same state I have lived. And it happened 3 straight times. I bet they will never deliver the items to you and always lack of communication to you.

Wayfair is by far the worst company I have ever worked with to reroute a package. I noticed as soon as my order was placed, that my old address was input. I contacted them immediately in which they told me a label had been created and to reach out on the next business day to double check with shipping. They refused to take any action on rerouting the package and told me to contact UPS. Whenever I contacted UPS, they informed me that it was very possible for Wayfair to update that shipping address. When I spoke to customer service, they insisted on putting it back on UPS. I was on top of the shipment every single day to update address checking multiple times a day with both shipper and UPS. Wayfair refused to take any action and instead suggested that I contact UPS to reroute and had to pay UPS to reroute the package. Wayfair's customer service is bottom of the barrel.

Ordered a desk for my son to take to college on 8/2/22 and my card was charged. Received notification that delivery estimate was 8/5. Had not received shipping notice by 8/5 so contacted customer service via chat. Was told they would look check warehouse and have case management team contact me. Instead I received an email that the item had been cancelled and a refund issued. I contacted them, again, and they informed me that due to a pricing error on their site, they could not fulfill the order but I could repurchase it at a higher price and they would give me a code for 10% off. After speaking with supervisor, Kay, she stated there was nothing else they can do and they reserve the right to cancel orders at any time. Don't waste your money at Wayfair. Supervisor Kay ended the call by thanking me for shopping at Wayfair... even though they had just cancelled my order and "listened" to my frustration. Unbelievable!
Shop where business owners appreciate your business and honor their pricing... even if they made a mistake.

We ordered a sectional sofa from Wayfair & before we purchased we called to check on the exact color & the Wayfair rep told us that it was espresso a dark brown color & that's what we were looking for, so after they confirmed we placed order. Then after waiting for order to finally arrive we opened & it's black! Called to see why & it doesn't come in espresso? We told them to come pick back up at which time were informed they will take back if we pay all shipping fees & I did! Just would never buy there Cheap Chinese garbage again!

I had a worst experience with Wayfair especially with their customer service. I've been waiting for my order for 1 month and it was never shipped. I tried calling customer service to get my order cancelled and process refund which they outright refuse citing some policies. Their managers are worst, I think they are trained to not be empathetic to any customers, this is the response from one of those blood sucking monsters - 'You are making a big deal out of simple item worth 50$, I wonder what else is going on in your life, you should probably check yourself with doctor'. I don't know what else to say here, how can they comment about my personal life? This is a horrible experience, i'm never going to order again. Please stay away from companies like this, now I truly understand the greatness of Amazon and how transparent their policies are and how empathetic they are to customers.

The first experience with Wayfair has been a nightmare from the beginning! I will never use them again! I ordered a recliner on August 1st the estimated delivery was Friday August 5. It requires assembly so I had to pay for a handyman to set it up. Since website said that delivery would be on Friday, I scheduled the handyman on Saturday at 11am. I have a broken ankle and I'm not home but my sister will be there on Saturday. Now it is saying delivery will be on Saturday. I already have the handyman booked for 11am but unsure if it will be there to assemble. I talked to 2 agents one was a manager and one was worse than the other. They didn't care at all. No sympathy whatsoever and orchestrating the delivering is all on me. They won't change the handy man for later in the afternoon on Saturday and it's too late to cancel the order. Most companies don't charge your credit card until the item is shipped! Not Wayfair they charged my card on the day after the order was placed! The managers apathetic solution was to tell the delivery party to hold it at a location and if it's not picked up in 5 days it will be returned! This is the solution? Be careful if you are ordering something that needs assembly because you will have to pay and schedule ahead of time and then customer service will tell you the delivery date is just an estimate and then you are on your own!

8/1/22 Ordered big chair from Wayfair with expected delivery of 8/4. On 8/4 no delivery. Wayfair site still lists 8/4 delivery - no tracking info. Call customer support and they provide FedEx tracking number. FedEx tracking website says label created, but package not yet received by FedEx. Customer support tells me they can't cancel the order, cause it's in transit. But it's not in transit, cause only a label has been created. I feel bad for CS rep. No idea of why the chair hasn't shipped, no idea of when it will ship and I won't let me cancel order. Stay away from shady Wayfair.

I have purchased one fireplace in 2021, and the item was sold even though it was out of stock, so i cancelled the purchase. The problem is that I financed it using Easy Financial, and I have already paid for the delivered products, however, they keep deducting from my bank account every month. I've sent at least 4 e-mails to Wayfair and Easy Financial and I did not get an answer. Terrible customer service, selling an out of stock product and deducting from my account every month even though i already paid the full price. They ignored all my attempts of contacting them. I do not recommend buying on Wayfair and I would not like anyone to be experience that level of disrespect.

I have been waiting for a piece of furniture that has been in Texas for a good week now. I live 3 hours away. LET ME PICK IT UP!
Free shipping is the equivalent of free chips at a cheap chain restaurant. Not a good thing. Never a good thing.