Watch Repairs USA

My beautiful watch was restored and now works like a dream. I greatly appreciate the prompt service.

Was surprised to find that this watch repair company did not have a higher on-line rating. Everything about my watch repair and refurbishment went very smoothly and I was kept fully appraised on progress throughout. My favorite Fendi watch stopped keeping accurate time after 17 years heavy use with just battery replacements. Local jewelry stores were unable to help. Delighted with USA Repairs workmanship. The S/Steel polish service is definitely worth it. Back like new. Whole process was seamless. Only adverse comment would be on price but can't really complain if I can get another 17 years service!

I had my TAG repaired 8/19/21 #******* $327.74 replaced the stem and crown. 18 months later (you got it) the same thing happened repair #******* $$379.97 to replace the exact same parts. I sent an email to Ann and explained my displeasure. All I got in response to my email is they will tell me know when they return it unrepaired. Not even a discount. Are your parts of that low caliber and the repairs that weak?

The one time in my life I don't do due diligence, I get burned by these thieves. Sent off my 125-year-old watch for repair. $553 and five months later, my watch is not only not repaired, it is destroyed beyond repair. The hands are not even attached and the porcelain face is cracked even if it were repaired now by a competent watchmaker the value us lost. I can forgive incompetence, but these people are just thieves. This is a particularly evil scam because they don't just steal your money, they destroy what might be a priceless heirloom.

Over the years, we have received a large number of complaints from customers who first visited this establishment. Their stories are usually similar to those below. For a long time, they were NOT seeing many of our brands watches, but I see they are now adding our name back onto their site. And again, we received two complaints from customers warning us about them in the past few weeks. Don't be fooled by this company and some of the positive reviews. Even a broken watch right twice a day.

I was satisfied with my repair, what you could do to be more transparent is be sure you tell us that in order to replace a crystal that you will also need to replace the gaskets. It maybe on there but I never saw it. I was ok with the cost until you threw me a curve ball and the price almost doubled. Felt kinda like finding out your girl cheated on you... nothing you can do.

I was glad to finally find someone who could repair my Michelle Deco watch, but getting it back was a nightmare. First your shipping department sent it via UPS with signature needed, but they delivered to the Post Office and the Post Office returned it. I asked if I could pay for FedX - "no, we don't do that," so they sent it via UPS and for no known reason it got returned to them. I asked again if I could pay for FedX. Nope. Third time, they mailed it to the local UPS Store where I had to pay $40 for them to receive it because I don't have a box there. Each time I had to tolerate sass from Sandy who seemed to think I was somehow to blame for wanting my watch back. Now I hope my watch lasts long enough to justify the $240 I spent to repair it + UPS charge. Not a good experience.

I'M SCARED AFTER READING THESE REVIEWS. WILL UPDATE WHEN DONE. I SENT OFF MY MICHELLE WATCH FOR REPAIR. EVEN HAD TO CALL TO ASK FOR ESTIMATE. WAS LIKE 2 WEEKS AND STILL HADEN'T HEARD FROM THEM. IT CAME OUT TO $90 FOR A BEZZELE REPAIR WHICH I'M OK WITH. HOPEFULLY ALL WILL BE OK. I WILL STAY POSITIVE. I WILL UPDATE WHEN I GET MY WATCH BACK. I WOULD REALLY REALLY REALLY HATE TO GIVE A BAD REVIEW, THAT WOULD MEAN I HAD A BAD BAD EXPERIENCE. FINGERS CROSSED.

I had a movado go in for a cracked crystal and a battery replacement. Movado crystals are very durable. This one took a beating while wearing it in a prior job but finally developed a small crack after years of use. I'm in a different, much less physical, position now. My watch sat on a shelf for a couple years of non use but still kept perfect time. I decided to find someone that could replace the crystal and decided to have the battery replaced as well. Understandably, the watch was out for sometime. It finally arrived. I started wearing it and bumped it on day two. Sure enough, it was scratched. It's obvious they don't use the same oem crystal movado uses. The crystal is a couple hairs above the bezel which was not the case with the original. The original crystal sat flush with the bezel. Finally, this watch has stopped running three times since I got it back. Less than a month. The repair was a little over a couple hundred dollars so I didn't get reamed there. They also cleaned it and replaced the crown and stem. All in all, I'm happy to have the watch back so I'm not complaining. Just giving honest feedback.

. Sent watch (Tissot) because it was losing time and winding stem would not fully seat Still loses time even though watch is on automated winder overnight and winding still doesn't fully seat.

Sent in my father's 1960 era Baylor watch for service. Quote for a complete service and crystal replacement was $493.00. I have only worn the watch for approximately 60 hours and it stopped working. Local watch repair shop opened it up.

Screw holding down the manual wind gear came off and gear plus screw free floating in the case. In addition, the watch is missing the two case screws which hold the movement down to the case and the crown stem is rusted.

I complained and the company replied "watch is out of warranty, not our problem"

Do not send your watch to these crooks. Go local, find someone honest who you can trust.