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I was glad to finally find someone who could repair my Michelle Deco watch, but getting it back was a nightmare. First your shipping department sent it via UPS with signature needed, but they delivered to the Post Office and the Post Office returned it. I asked if I could pay for FedX - "no, we don't do that," so they sent it via UPS and for no known reason it got returned to them. I asked again if I could pay for FedX. Nope. Third time, they mailed it to the local UPS Store where I had to pay $40 for them to receive it because I don't have a box there. Each time I had to tolerate sass from Sandy who seemed to think I was somehow to blame for wanting my watch back. Now I hope my watch lasts long enough to justify the $240 I spent to repair it + UPS charge. Not a good experience.
Oblivious of their duty to keep their customers safe, their delivery men came into my home without masks. Shame on you, Office Depot, for being so out of touch with omicron spread.
Tip for consumers:
Make certain that the shippers understand there is a public health crisis unfolding, because Office Depot is oblivious.
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Sent in my father's 1960 era Baylor watch for service. Quote for a complete service and crystal...
The website looks LEGIT once you're there. Has ALL the indications that they're well established...
We apologize that you had difficulty getting your watch returned. We do use UPS as our main carrier with signature requirement. Signature requirement can also be removed upon request. We can also ship via FedEx as requested above, we just ask that provide your own return label. We do hope you enjoy your timepiece and please contact us if we can assist you in the future.