Watch Repairs USA

Avoid these guys. I sent my Bertucci watch to them for a variety of work. Cost me over $200. When I got the watch back, they said that it had failed the "pressure" test and was no longer water resistant and that any exposure to steam, water, moisture would harm the watch and their warranty would be void. Kind of suspicious because they had replaced all the gaskets and seals. I ended up just buying a new on Bertucci on line. Cost me $150.

I feel like a fool for trusting my keepsake Breitling, my late son's watch, to your business. I had to send it back once already, after you initially kept it for 3 months and charged me $1600. I had it 2 days and it had the same problem in that it just stopped running.

Now after a couple of weeks, the same problem occurred last night. Ironically, or perhaps a pure stoke of luck, this comments questionaire is emailed to me before I can call your company.

I will request my money back so I can take it elsewhere.

I've had a number of watches repaired by Watch Repairs USA. I'm generally satisfied with the repairs, although one or two of the watches have stopped working. The latest repair seems to be running normally.

All I needed was a battery and a silicone band replaced. It took 2 months and that band was absolute trash. It was a kids watch band. If they could not replace it with the original, they should have said so. Additionally the scratched the watch on both side putting that cheap band on. I'm so disappointed as this was a watch in pristine condition owned by my dad, he wore it twice to to each of my sisters weddings. Now I have paperweight. I will not use or recommend them again. Not worth the hassle if the watch come back in worse condition than you sent it. I expected the same band, if they didn't have it, they should have said so, and I would have had them send it back. I don't mind paying for a service, just don't jerk me around and give me a $5 band and scratch the watch.

Repair Number *******

Michael McCombs-

I recently sent this Vendor a Howard Pocket Watch that has been in my family for almost 90 years and had belonged to my grandfather. I sent it to them based on recommendations of a friend and research on the Web.
The communication between us was kept open as repairs proceeded and expected return. The watch was returned, and all repairs and cleaning done as requested. I have nothing but great things to say about Watch Repair U.S. A
I have a couple of other watches to be repaired and will be sending soon and I have faith that they will be handled in the same manner

Watch runs for awhile then stops. I sent you a email with what the problem was. The negative prong is bent causing a bad connection. I am on vacation and will send watch back for repair. Not happy that watch was not fixed in.

I sent a watch for a simple repair - to have the bracelet shortened (it was too big). While they did take a link out they did not adjust the clasp to maximum length so now the watch band is too small for my wrist. As well, the cost of shipping was very expensive. They could have at least buffed the watch a bit and cleaned it up externally just as a courtesy. I get better service on an oil change. Not very satisfied.

After asking them to send my watch back (see previous review for the issues I had) I received it today. I was pleasantly surprised to see that they went ahead and replaced the battery then reset and calibrated the chronographic functions. My watch is working perfectly! AND... they did this at NO CHARGE AND WITHOUT ME EVEN ASKING.

Based on this latest turn of events, I really must revise my initial rating. Call it 4-1/2. I would have given them a well earned 5 stars except for the initial round of confusion.

But still, I have to say that it speaks very well of Watch Repairs USA to have taken the high road on this. I plan to send them payment for the services they performed (again, they sent me a $0 invoice!) and, based on what they did for me, would try them again. Perhaps my issues were a simple glitch... okay by me. Happy to move past this.

I have sent my watch in for repair three times and each time it comes back a little bit worse. The first time, it was cleaned and running but with issues. The second time, it came back with the issues still there but some debris under the watch face. The third time, I'm not even sure they took it out of the box. This place is a scam and should be shut down. I'll be writing to the manufacturer of my watch (Ulysse Nardin) to advise them that they should rescind their authorized repair status (if they ever really granted it).

I received the watch very clean and was very happy to get it back. A few hours later, I clumsily dropped the watch onto a carpeted floor: a distance of about two feet. The second hand popped off the center post. I took it elsewhere for repair. It was discovered that the dial had been glued to the movement and several of the screws in the movement had been scratched. It is possible that Watch Repairs did not cause the damage done inside the watch case but I will not be using that company for any further service I may require. I will file it under lessons learned.

The process of getting two of my watches repaired was straightforward and efficient. In my case, I live relatively close to Watch Repairs USA office and was able to drop off and pick-up my watches. Both watches are running well and look great.

They said they could repair my watch so I went ahead and paid for the repair work. When they sent the watch back it ran slow so I returned it to them. Once more they sent it back running slow. The watch ran so slow that it was obvious that they did not even check it before sending it back to me. When I asked for a refund they said they don't guarantee their work - so they obviously lied when they said they could repair it. I then sent the watch to a verified repair center which fixed the watch and reported that Watch Repairs USA had not only installed a defective mechanism, they had scratched the face of the watch. Check the BBB warning for them. They have been reported to the Illinois Attorney General Consumer Fraud unit. Hopefully someone will put these people in jail.

The company did a nice job on replacing crystal that was broken on my
Favorite watch. They cleaned up the watch and replaced the battery. It did take a
While to get the watch back, but I'm ok with that. Also pleased with the mailing and price.

I have asked about my watch on numerous occassions and they keep telling me it will be shipped in a couple days. I called and they don't even know where the watch is, in NY or Chicago. It is an expensive watch and i want it back.
The only thing they were to do was clean and repair the clip on the ban.
The lady i talked with was very short with me and no help at all other that the same,
Watch is finished and ready to ship. Hope to get it in a week.
Do not send your watch to these people.

I sent my Oris in for repair. Their estimate was twice as much as it should have been, so I asked them to please return the watch. They sent the watch back, but without the crown. I called repeatedly and got emails from Thomas, their "Cusstomer Service Manager" (notice the spelling- can't even get "customer" spelled right, so do you think they care about customer service!?). He sent a picture of the crown in a bag, but not in the box they shipped, so he could have sent any picture and said multiple times they will not send a crown. I guess he thinks I am trying to scam them out of a crown. If I was trying to get something for free, it would not have been a crown lol! Anyway, I am trying to get to the owners and explain what happened. I'll mention what a poor job Tom is doing too, based on the feedback scores on this site, not ONE positive!