Warby Parker

I work full time in the medical field so there is only a small window in my days to make it to the store to buy glasses. I went online and picked 5 pairs and they came within a few days. I liked about 3 out of 5 pairs, only 1 pair felt on the cheap side. Since I could keep the try on ones for 5 days I actually wore a few out with contacts just to really try them out which was kinda fun. I returned them after the 5 days and ordered the pair I wanted online, it was super easy only took a minute to upload my script. The glasses came about 7 days after ordering them. They came in the cutest box and a nice case with a cloth. I ended up accidentally ordering the wide pair instead of the narrow pair so they were way to big. I called the number online, they rep ordered me new ones right away and told me If I wanted I could keep the glasses that are to big until I receive the ones that will fit me better. The entire phone call to get this fixed only took about 2 minutes, by the time I hung up the phone I had two emails one with a new order confirmation and one with the return label. I honestly couldn't be happier with my experience. I was a little skeptical at first but I will definitely be ordering from them again. Also they state on their website to file a claim if they don't take your insurance, I didn't believe they actually would but my insurance company actually did end up reimbursing me $65.

After my first experience in the store, I raved about it. Since then the hype has settled.

(+) AFFORDABLE, and the price is really as stated
(+) Found website design clean and easy to navigate
(+) called customer service twice, both times were helpful and knowledgeable
(+) limited upsell or pushiness from sales representatives in the store
(+) cute selection of frames. These are the first pair ever that I will willingly wear outside the house.
(+) out of network with my insurance (VSP), but I still got $95 of $125 reimbursed
(+) ordered my frames from a store on Dec 14th and they were delivered within 8 days.
(+) I was extremely skeptical of the 'algorithm' that selected frames for me at home try-on, but went with it anyway. I ended up choosing frames in-store and turns out the two I liked in-store were selected for me in the 'home try-on' option!
(-) brick & mortar stores are not available near me; I really like the option of visiting the store to get glasses adjusted, to select frames, to return frames, etc.
(-) I needed my frames adjusted... but got this done at my eye doctor's for FREE in 10 minutes. Warby Parker will reimburse up to a certain value for this, as well.
(-) frames are definitely not as sturdy as my others. Seem much more fragile and prone to breaking.
(-) makes me nervous that I could be liable if the home try-on pairs are lost in the shipping process!

Warby is so low rent they shipped my glasses via USPS. Estimated shipping time is 12 days! What a disappointment.

I had recently got a new prescription and needed some new glasses. I did the at home try on with five pairs and loved it! They shipped to me so fast and I found the perfect pair I wanted. You can keep them for up to 5 days but I didn't want to risk being charged for delayed shipping, so I sent them back the next day and there was no problem. I need progressive lenses so they are $295 instead of the advertised $95. But both prices are pretty cheap compared to some other retailers. Once I placed my order they were expected to arrive to me in 10-12 business days. I was on a tight deadline since I was heading back to college out of state very soon. It had been about a week and a half and I still had not received a tracking number and I was getting extremely worried. I emailed customer service to find out what was going on. I talked to the nicest woman ever, she assured me my glasses were almost finished and would be on the way. She also gave me an expected delivery date. My glasses took about two weeks after I ordered them for me to finally get them. But thankfully my glasses came earlier than what she said! Once I got them I was completely in love! They were exactly how I wanted and I could see so great out of them! No scratches or anything! About a week later the same woman from customer service emailed me again. She was checking in on me and wanted to know how my glasses were. I have now had my glasses for about 2 weeks and I recently got a little handwritten note in the mail from the same woman. She gave me some cloths to get rid of smudges on my glasses. Their customer service is amazing and they are so nice and helpful. The glasses may have taken a little longer than what I thought, but it ended up being fine! If you don't need progressive lenses then they will be cheaper and ship faster. But I highly recommend buying from here! You can do as many at home try-ons that you want and they're always FREE! The customer service is so nice and helpful and makes sure you're happy. The styles to choose from are so great! This is an awesome place to get new glasses!

I recently broke my glasses and my vision is pretty crap and I'm looking through one lens. So after the commercial, I decided to make my order. I have a work trip on the 27th. I made the order to try-on 5 pairs on the 9th. I didn't get any confirmation until today and was told my order would arrive on the 24th. Mind you, I am only trying them on. I already have my prescription, I thought I would have them by today or tomorrow make my decision and arrange for my glasses to be shipped to the hotel I am staying at. Instead, I walked into existing franchise since the 90s. Made my purchase, insurance covered the cost, my glasses will arrive before I leave for the trip. So I decided to cancel my order, something I've been able to do with many other companies for many other goods. I was told that despite the shipment is sitting in a facility, it can't be canceled once sent out. I specifically stated I will not be here when they arrive. I will not assume any responsibility. Suddenly I get an email that I will be charged accordingly. They underestimate my pettiness.