Warby Parker

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Trying on glasses can be a pain. Not every frame and shape works on every face, so the process consists mostly of guessing and testing. How your face is shaped can determine a lot of this, so buying glasses online is a bad idea.

Or is it? If you'd rather get an idea of the sorts of frames that work with your face without spending time in a store, check out Warby Parker's online showroom. Here you can not only browse an online store full of different sorts of glasses, but also upload a picture of yourself to try on glasses digitally.

The idea simply is that you'll like what you see and purchase glasses from Warby Parker, but you're by no means obligated to. If you just want to see if certain shapes look good on your face you're welcome to; there's no registration process for doing so.

There are only 46 glasses to choose from at this time, but it's still a great way to get a feel for the sorts of glasses that could work for you.

Have fun with it.
Ron

The service is awful. Even when they are the one who made the mistake. No taking responsibility for it.

Make you pay for expedited shipping for contacts then send only one set of the contacts and later claim the other eye is out of stock (two weeks later!) won't refund the shipping or the order!

My review only pertains to ordering contact lenses through Warby Parker, as I have never ordered glasses through this site. The ordering process was "okay" (admittedly 1-800-Contacts is smoother and faster). And I didn't have any issues with the products until after a month or so. One of the contact lenses was defective, and I called to receive a replacement. I initially spent over 40 minutes on the phone with a representative who took a while to "check on my issue" only to come back and say that there was nothing to be done other than a discount on a future order. This response was unacceptable to me, so I asked to speak with a supervisor to discuss the issue further. After waiting on hold for another 20 minutes, the call was cut off. When I called back, I briefly explained the issue and that I was waiting to speak with a supervisor. I was then connected with a supervisor who right away apologized for the miscommunication and explained that there actually IS a policy to replace defective items at no charge. This resolution only took about 15 minutes to solve. The lesson I learned was to always speak directly with a supervisor when you have an issue with a product. Save yourself the time speaking with an inexperienced representative who can't help you.

I ordered a pair of glasses for someone as a Christmas gift. The shipping is a total nightmare. I got an email on December 9th with a tracking number saying they had shipped. After that, there was no update for over a week. Then, on December 19th there was an update saying it was leaving the facility. If it didn't leave the facility until the 19th, they why did I get an email on the 9th saying it had shipped?

The best thing of all is that the shipping isn't even the worst part! The glasses finally arrived on Christmas Eve afternoon so I scrambled to wrap them and put them under the tree. The recipient opened them up on Christmas morning only to discover that the glasses Warby Parker sent me where broken. One of the lenses was not secured in the frames and was falling out. It is extremely disappointing to know that Warby Parker does not inspect or do any sort of quality control before they ship their glasses to their customers.

They are sending me a replacement pair, but they did not even offer me expedited shipping for my troubles. I had to ask them to send it that way because I didn't want to have to deal with waiting another 3-4 weeks to get them.

It goes without saying that Warby Parker has lost a customer. I will not ever order anything from them again.

They promised a replacement pair of prescription sunglasses and sent a pair of reading glasses.When I called to go over the order they wanted another $100 to order them.

I have to admit that I absolutely love the look of the Warby Parker sunglasses. I bought two pairs, one for myself and one for my husband. Getting the sample box was very cool, and customer service was excellent.

However, it wasn't apparent until wearing them for a few days that you realize that the glasses don't really fit that well on your head. They flare out and don't hug your head. See attached picture, with regular glasses on the bottom and Warny Parker glasses on the top of the photo. You have to constantly push the glasses up the bridge of your nose because they keep slipping down If you lean forward, they will fall off. Glasses should sort of hug the side of your head a little bit. But these actually flare out wider than your head. We were both on a boat and a gust of wind came and blew our glasses off our head and into the water.

I wish WP could make sunglasses that have the same cool look but that actually hug the side of your head in a normal way. These were Percy and Durand style glasses. Not sure if other styles fit better.

First, they don't sell glasses with lenses for people over 40, so if you need a typical adult pair like of bifocals or reading glasses you're out of luck.

I did, however, want to get a set of prescription sunglasses, and the cheap price enough of an incentive to take a chance. The first problem I had was the order form only saved half of my prescription, and there's no way for you to edit it once its been entered. When I called on the phone they were nice, but didn't really know how to go about fixing the problem.

I eventually got my glasses, but the quality level was disappointing. If you can imagine sticking the cheapest possible Chinese-made lenses into a frame from a gas-station it wouldn't be far off. My previous prescription sunglasses were Oakleys, and the quality difference from both the frame and lens are very noticeable.

In short, Warby Parker is selling the cheapest possible glasses using great web design and PR, but the product itself falls short. If you want to buy online instead of in a store then http://www.zennioptical.com has the some thing for $13 instead of $125.

My wife and I went to the local store to order glasses right before Christmas. We both use the same eye doctor. The next day, my wife got an email that they had her prescription and here glasses were being made. I got an email that they couldn't get my prescription and i need to get it and email it to them. After the holidays, I got my prescription with zero issues and followed their instructions for emailing it to them. In the meantime my wife gets her glasses with no issues and it completely happy. I'm waiting and waiting. All the status on the website says is Processing. There was no other information but crazy me thinks they are processing my order. After a couple of weeks I reach out to customer service. They were very helpful but said they had never received my prescription. So I re-sent it and the customer service person makes sure it gets in the system and processing. I'm frustrated that there was not enough information from the company (either communication or status in their online system) for me to know there was an issue. Not sure what would have happened if I just kept waiting and trying to be patient. Hopefully I get them in 14 days when they say I should expect them.

They don't make it easy. Consider carefully before ordering glasses this way because it might be easier. It isn't.

1. The sample order of five frames wouldn't go through because their system insisted zip code was incorrect. It wasn't. The chat rep was beyond useless. The phone rep wasn't any better. I gave up that night and tried the next day on my PC and had better luck getting the order to go through.

2. Their Order process doesn't allow multiple prescriptions for an order. They don't tell you this. Chat useless again. A long phone call later, the rep was very helpful but this shouldn't have been necessary, and the rep had to re-do the order. Long and tedious order process.

3. Get ready for the ‘pupillary distance' journey and resulting delays. Oh my, we're following their instructions to the letter and am on cycle SIX of this process. Seriously. I'm having flashbacks to the zip code debacle of our try five order.

What an enormous waste of time! Quick, easy, efficient? Fail, fail, fail.

I ordered a pair of glasses from Warby Parker only because they told me I could get 2 day expedited shipping for $50 extra. I gladly paid paid the extra $50 as I lost my glasses and was in desperate need. Ordered on a Wednesday and was promised Friday 2 day delivery. Looked up my order online on Thursday and saw that the $50 and expedited order had changed. Called customer service and was told that due to a "miscommunication" the lenses that I ordered were not available for this option. However, I was never emailed or contacted that my order had changed. I asked to speak to a supervisor and was told that the supervisor would not be able to fix this and that the glasses would be shipped when ready. The supervisor was apologetic and admitted that they dropped the ball and gave me a refund for the extra shipping charge and an additional discount for my trouble and promised to expedite the order. However called today Tuesday and was told my order was about to be completed and would shipped in a few days. I asked what a few days means and was told a couple of days... Poor sales as they initially sold me on 2 day shipping, poor customer service as there was no correspondence about the order change, and poor customer service concerning the shipping date. An extremely aggravating experience

$275 to replace a single lens with nonprescription glass. They charge you to replace BOTH lenses, because that's how they do it they told me. Rip off.

Each year my eyesight deteriorates. Each year I need new glasses. Each year glasses become more expensive. This year even insurance wouldn't cover the full price of glasses at the optometrist (or any glasses store near me). So shopping online was the only option left. Several companies wouldn't or couldn't accommodate the lenses needed for my prescription. Warby Parker didn't blink. Yep, we can do it. So, after trying on (at home!) 10 pairs of glasses, I found exactly what I wanted, took a deep breath, and ordered. When the glasses arrived I was fully prepared for the ‘get used to them' stage that always accompanies new glasses. Slipping on the glasses was a joy. They fit perfectly. They looked great. There was no ‘getting used to them' stage. My sight was clear, the progressive lenses didn't make me slightly nauseous or create momentary depth perception difficulties. Oh, and I submitted the bilI to my insurance. Fully covered! I could not be happier. Next year Warby Parker will be making my new glasses.