Paul R.

I ordered a pair of glasses from Warby Parker only because they told me I could get 2 day expedited shipping for $50 extra. I gladly paid paid the extra $50 as I lost my glasses and was in desperate need. Ordered on a Wednesday and was promised Friday 2 day delivery. Looked up my order online on Thursday and saw that the $50 and expedited order had changed. Called customer service and was told that due to a "miscommunication" the lenses that I ordered were not available for this option. However, I was never emailed or contacted that my order had changed. I asked to speak to a supervisor and was told that the supervisor would not be able to fix this and that the glasses would be shipped when ready. The supervisor was apologetic and admitted that they dropped the ball and gave me a refund for the extra shipping charge and an additional discount for my trouble and promised to expedite the order. However called today Tuesday and was told my order was about to be completed and would shipped in a few days. I asked what a few days means and was told a couple of days... Poor sales as they initially sold me on 2 day shipping, poor customer service as there was no correspondence about the order change, and poor customer service concerning the shipping date. An extremely aggravating experience